Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Good value for money
Delicious breakfast
Cons:
Poor cleanliness
Room features not as expected
Noise from the street

Categories

Cleanliness
5.96
The cleanliness was criticized with mentions of mold and poor bathroom conditions.
Service
9.93
Consistently praised for outstanding hospitality and helpfulness from staff.
Location
9.47
Many reviews mentioned the great location close to city attractions.
Room Quality
7.42
Several reviews indicated basic, but clean rooms; some complaints about features not matching expectations.
Amenities
8.95
Amenities were not explicitly mentioned, but the breakfast was noted positively.
Value for Money
8.41
Reviews mentioned good value for the price, considering location and amenities.
Food and Beverage
8.96
Breakfast options were highly praised; guests enjoyed the homemade meals.
Overall Experience
8.93
Overall, guests had a positive experience, with a few reservations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:38

Property Description

Sustainable Accommodation with Allergy-Free Rooms

Garden Oasis with Spa Facilities

Family-Friendly Rooms and Services

Experience a sustainable stay at Hanoi Family Homestay, located in the heart of Hanoi. Indulge in allergy-free rooms, spa facilities, and a beautiful garden. Families and disabled guests are catered to with family rooms and accessible amenities. Enjoy modern comforts like air conditioning, flat-screen TVs, and free WiFi in every room. Wake up to a delicious breakfast spread and dine at the family-friendly restaurant on-site. Explore nearby attractions with walking tours or rent a bike/car for convenience. Book now to enjoy a memorable stay near Hanoi's iconic landmarks and attractions.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 1101 reviews
Cleanliness: 5.96
Service: 9.93
Location: 9.47
Room Quality: 7.42
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 8.93
F
Francesca Pennisi • solo_traveller • it
8
Pros:

In un'ottima posizione, a due passi da Train Street. Parfume e la sua famiglia sono stati super accoglienti. La struttura era pulita.

2026-08-22 • via Nuitee
M
María • couple • es
7
2026-08-22 • via Nuitee
P
Phuong Thanh • family_with_children • vn
7
Pros:

Their staff were enthusiastic and friendly

Cons:

The house and facilities are old

2026-08-21 • via Nuitee
P
Phuong Thanh • family_with_children • vn
7
2026-08-21 • via Nuitee
B
Beatriz • couple • es
10
muy recomendable
Pros:

personal muy amable nos ayudaron mucho y nos cambiaron de habitación sin problema porque el AC no enfriaba mucho.

Cons:

-

2026-08-19 • via Nuitee
K
Konstantinos • extended_group • gr
6
2026-08-18 • via Nuitee
C
Carlos • extended_group • es
1
ESTAFA
Pros:

Irnos

Cons:

Hostal pequeño que te recibe con un gato en la puerta, un perro en el sofá y un niño durmiendo en la recepción.
Dejamos las maletas en medio porque no está la habitación preparada.
La habitación. Sábanas llenas de pelos, semen (o algún extraño líquido), baño espectacularmente horrible (te duchas entre el lavabo y el water siendo el baño completo el plato de ducha, se inunda). Lo de menos es que le secador no funcione o no tenga ventana la habitación.
Decidimos irnos, pedimos la devolución, completamente razonable, y solamente devolvieron la mitad.
No lo recomiendo para nada. Hay mejores opciones por el mismo precio.

2026-08-18 • via Nuitee
J
Jamal • solo_traveller • om
8
Pros:

معاملة الطاقم كانت جيدة جدا.ويقدمون المساعدة الازمة للسياح

Cons:

وجود بعض الحيوانات داخل الفندق مثل الكلاب

2026-08-16 • via Nuitee
T
Traore • extended_group • fr
8
2026-08-11 • via Nuitee
F
Fathima • extended_group • in
8
It was a good stay and people were also nice
Pros:

The location was good and the owner was very helpful with other bookings and sight seeing request as well

Cons:

The room head board was not clean and the washroom didnt have lock

2026-08-10 • via Nuitee
S
Sabina • family_with_children • ch
10
Pros:

The room is very large. The owners are very friendly. We felt very comfortable there and would love to stay there again on our next visit.

Cons:

-

2026-08-08 • via Nuitee
T
Tracey • couple • au
7
Busy homestay in fantastic location.
Pros:

Location a winner!! Breakfast was good.

Cons:

General room tidy on daily basis could have been better.

2026-08-06 • via Nuitee
F
Fabienne • solo_traveller • fr
9
Pros:

L'emplacement. Gentillesse du personnel.. rapport qualité/prix. Très bon petit déjeuner

2026-08-06 • via Nuitee
P
Pablo • solo_traveller • es
8
2026-08-05 • via Nuitee
V
veronique • solo_traveller • fr
3
Pros:

L'emplacement

Cons:

Chambre familiale vétuste. Climatisation ne fonctionne pas bien. Salle de bain très vétuste, l'eau ne s'écoule pas et ça deborde.

2026-08-03 • via Nuitee
S
Shiela • extended_group • ph
9
Pros:

The best staff and very accommodating 🫡

2026-08-02 • via Nuitee
G
gervert • solo_traveller • ca
10
Great Place for a Family Stay
Pros:

The hosts were very friendly. Perfume and Anna provided exceptional customer service. I will definitely come back and stay at Hanoi Family Homestay.

2026-07-25 • via Nuitee
A
Ana • couple • es
10
2026-07-25 • via Nuitee
M
MOHAND • solo_traveller • fr
10
Pros:

TOUT, l'accueil de la patronne, les services, l'hospitalité et la générosité de la patronne et des personnes travaillant la bas. Petit déj au top, chambre lits douche, tout était incroyable.
Hâte de revenir

Cons:

.

2026-07-25 • via Nuitee
T
Timo • solo_traveller • ch
10
Pros:

I had a wonderful stay at Hanoi Family Homestay. The staff are incredibly friendly, welcoming, and always happy to help. Even when I came back late at night, I was greeted with a warm smile every time. They made me feel at home throughout my stay. I highly recommend this place and would definitely stay here again!

Cons:

.

2026-07-24 • via Nuitee