Facilities

Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Good value for money
Delicious breakfast
Cons:
Poor cleanliness
Room features not as expected
Noise from the street

Categories

Cleanliness
5.96
The cleanliness was criticized with mentions of mold and poor bathroom conditions.
Service
9.93
Consistently praised for outstanding hospitality and helpfulness from staff.
Location
9.47
Many reviews mentioned the great location close to city attractions.
Room Quality
7.42
Several reviews indicated basic, but clean rooms; some complaints about features not matching expectations.
Amenities
8.95
Amenities were not explicitly mentioned, but the breakfast was noted positively.
Value for Money
8.41
Reviews mentioned good value for the price, considering location and amenities.
Food and Beverage
8.96
Breakfast options were highly praised; guests enjoyed the homemade meals.
Overall Experience
8.93
Overall, guests had a positive experience, with a few reservations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:38

Property Description

Sustainable Accommodation with Allergy-Free Rooms

Garden Oasis with Spa Facilities

Family-Friendly Rooms and Services

Experience a sustainable stay at Hanoi Family Homestay, located in the heart of Hanoi. Indulge in allergy-free rooms, spa facilities, and a beautiful garden. Families and disabled guests are catered to with family rooms and accessible amenities. Enjoy modern comforts like air conditioning, flat-screen TVs, and free WiFi in every room. Wake up to a delicious breakfast spread and dine at the family-friendly restaurant on-site. Explore nearby attractions with walking tours or rent a bike/car for convenience. Book now to enjoy a memorable stay near Hanoi's iconic landmarks and attractions.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 1037 reviews
Cleanliness: 5.96
Service: 9.93
Location: 9.47
Room Quality: 7.42
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 8.93
C
Charlotte • couple • gb
10
2026-05-29 • via Nuitee
S
Sophie • couple • gb
9
A wonderful home away from home:)
Pros:

The stay was made by the lovely host Perfume and her family, they really went above and beyond every day and even kindly hosted us for dinner one evening! Breakfast was great with options as prefer this to an open buffet, location was the best you could ask for being minutes walk from Train Street and properly felt very secured with somebody at the front desk as all times / keypad systems for the entrances and rooms.

Cons:

The only one small negative would be that the bed wasn’t the comfiest but that’s all :)

2026-05-29 • via Nuitee
M
Mimizan • solo_traveller • ae
8
Simple mais idéal pour une découverte d Hanoi authentique.
Pros:

La situation pré de tout, déplacement facile
Le balcon
La.literie
Petit dej sur place simple mais impeccable avt de démarrer une journée
L attention de l équipe !
Les propositions d organisation de visite.

Cons:

Le bruit de la rue mais normal on est en ville et on a choisi le balcon à la cour.

2026-05-26 • via Nuitee
J
Jane • family_with_children • gb
9
Pros:

The staff were super kind.

Cons:

stairs to our room

2026-05-25 • via Nuitee
A
Analiza • solo_traveller • ph
8
2026-05-24 • via Nuitee
D
Daniel • extended_group • nl
10
2026-05-23 • via Nuitee
I
Ines • couple • pt
8
Pros:

Funcionárias prestáveis e sempre com um sorriso prontas a ajudar!

2026-05-22 • via Nuitee
J
Jean-luc • solo_traveller • fr
10
Pros:

Tout

2026-05-22 • via Nuitee
W
William • solo_traveller • fr
9
2026-05-22 • via Nuitee
C
Cerlyn Joy • family_with_children • it
7
2026-05-21 • via Nuitee
L
Lucy • solo_traveller • gb
10
Great stay
Pros:

In a great location in the old quarter, staff were very friendly and helpful.
Breakfast was tasty.

2026-05-21 • via Nuitee
N
NAVARRO.E • solo_traveller • fr
9
Pros:

Perfume et toujours la pour vous aider.
Elle nous a invité a manger un soir.
Nous a gardé les valises une semaine.
Il faut prendre les grand chambre.

Cons:

Ras

2026-05-20 • via Nuitee
S
Salomé • couple • fr
7
Great location, room needs refreshment
Pros:

The location is really great and the staff is helpful. The place is decent and the room was correct. The breakfast is nice and very quickly served.

Cons:

it didn’t look like the pictures. We saw other rooms with the door opened and they looked a lot different, and a lot better. Our room (5th floor) was clearly in need of refreshment, the wallpaper was coming off the walls, the painting wasn’t finished. The bathroom looked nothing like the pictures either.

2026-05-19 • via Nuitee
D
Daniela • couple • de
1
Finger weg von dieser Unterkuft
Pros:

Gar nichts

Cons:

Wo soll ich anfangen. Die Unterkunft war eine absolute Katastrophe. Das Zimmer war dreckig, alt und völlig heruntergekommen. Die angebliche „Terrassensuite“ entpuppte sich als eine Art Hinterzimmer, das nur durch eine enge kleine Gasse erreichbar war – mit der Beschreibung auf Booking hatte das nichts zu tun.

In der ersten Nacht wurden wir zunächst in ein anderes Zimmer untergebracht, das sogar noch schlimmer war. In unserem eigentlichen Zimmer funktionierte angeblich nicht einmal der Strom. Die Zustände insgesamt waren unfassbar schlecht. Im Eingangsbereich schlief ein Kind auf einem alten Sofa, was die ganze Situation zusätzlich verstörend machte.

Die Gastgeberin reagierte auf unsere Beschwerden aggressiv und unangenehm. Aufgrund der unzumutbaren Bedingungen sind wir nach nur einer Nacht wieder abgereist.

Die Unterkunft entsprach in keiner Weise der Beschreibung oder den Fotos auf Booking. Leider hat Booking bisher auch nicht auf meine Anfragen reagiert.

2026-05-18 • via Nuitee
C
Curtis • couple • us
9
2026-05-15 • via Nuitee
V
Valery • solo_traveller • fr
10
2026-05-13 • via Nuitee
L
Lara • family_with_children • au
6
Location in middle of Hanoi chaos and fun!
Pros:

Location great. Owner helpful and so sweet, even providing us with a bag of fruit and water for our onward bus journey.
However hotel not really clean, bathroom yucky, bit sketchy in the hall ways and up the stairs, do not refer to photos, as it doesn’t look like photos. ok because it was cheap, but had people enter our room when we were there, thinking we weren’t home. Bit wacky.

2026-05-12 • via Nuitee
R
Robert • couple • gb
8
Enjoyable
Pros:

Had a wonderful time here Purfume our host went out of the way to help us in anything we needed thank you so much to you and your family

2026-05-12 • via Nuitee
N
NAVARRO.E • solo_traveller • fr
8
Pros:

Perfume est là pour vous. Accueil chaleureux.

Cons:

Manques Les petit détails qui vous rendent heureux.

2026-05-10 • via Nuitee
A
Ariel • extended_group • sa
10
Found a home in Hanoi
Pros:

The Hotel is in a strategic location in the heart of the Old Quarter, within walking distance to almost all iconic attractions in Hanoi. Most of all, the staff is so kind and friendly; they are the reason we will come back again, and I am recommending this hotel when you are planning your trip to Hanoi.

2026-05-10 • via Nuitee