Hotel Cartagena Dubai

Hotels
•
Be Live Hotels
6.4 (181 reviews)
Carrera 1 09 - 116 Bocagrande , Cartagena de Indias , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Nice and comfortable rooms
Pool area
Cons:
Cleanliness issues
Poor food quality
Inconsistent service

Categories

Cleanliness
4.61
Several reviews indicated issues with cleanliness, including dirty conditions and unavailability of towels.
Service
8.08
Mixed reviews on service; some staff were noted as unhelpful, but other aspects were standard.
Location
8.62
The location is praised for being close to the beach and historical center.
Room Quality
7.57
Rooms were described as nice and comfortable, although some amenities were lacking.
Amenities
5.6
Mixed feedback; the pool received praise, but the gym was deemed inadequate.
Value for Money
5.56
The all-inclusive food was criticized and deemed not worth the price.
Food and Beverage
4.61
Food quality was criticized, with multiple accounts of poor meals and limited options.
Overall Experience
6.58
Experience varied among guests; potential exists but many aspects need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:51

Property Description

Luxurious Accommodation with Prime Location
Hotel Cartagena Dubai, nestled in Cartagena de Indias just steps away from Bocagrande Beach, offers a premium stay with top-notch amenities. The 4-star property boasts a restaurant, free private parking, an outdoor pool, and a fitness center. Guests can unwind in air-conditioned rooms equipped with free WiFi and flat-screen TVs.

Dining and Leisure Options
Start your day with a delectable buffet or American breakfast at the hotel. For leisure activities, guests can enjoy a game of billiards on-site. Explore nearby attractions like Castillogrande Beach and Laguito Beach, both within a short distance from the hotel.

Special Promotion for Mother's Month
Book now and treat your mother to a complimentary bottle of house wine during her stay, valid until May 31. Experience luxury and comfort at Hotel Cartagena Dubai.

Important information:

When booking 9 or more rooms, special conditions and supplements may apply.

Only for parents who stay with us, ¡We will give you a free bottle of wine!. Valid for reservations between June 01 and June 30, 2023.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 11 years old stay for COP 277,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.4
Based on 181 reviews
Cleanliness: 4.61
Service: 8.08
Location: 8.62
Room Quality: 7.57
Amenities: 5.6
Value for Money: 5.56
Food and Beverage: 4.61
Overall Experience: 6.58
J
Jonathan • solo_traveller • co
10
2026-06-06 • via Nuitee
A
Andrea • couple • cr
4
Muy mal lugar muy antiguo el gymnasio muy deteriorado la piscina muy pequeña para la cantidad de personas que entran all
Pros:

Nada muy malas instalaciones muy antiguas

Cons:

La inseguridad

2026-05-28 • via Nuitee
J
Jean Louis • solo_traveller • co
6
2026-05-26 • via Nuitee
B
Beatriz • extended_group • mx
8
Pros:

La ubicación y el concepto del lugar, la gente muy amable y atenta.

Cons:

Nunca nos pudimos conectar a internet, 2 veces solicitamos revisión y nadie fue, las 2 puertas del baño no cerraban bien, la coladera estaba rota y no ponen toallas para manos.

2026-05-24 • via Nuitee
S
Solimar • family_with_children • co
5
2026-05-23 • via Nuitee
W
Werner • couple • cr
9
Un buen punto para una primera vez por su ubicación
Pros:

La ubicación

Cons:

Se sentía sucio, empolvado el piso, los ventanales parecían que nunca los habían limpiado

2026-05-23 • via Nuitee
W
Wilson • couple • co
7
Cons:

Poca amabilidad del personal.

2026-05-19 • via Nuitee
C
Chavez • solo_traveller • pa
5
Pros:

Location

Cons:

Lack of maintenance and poor breakfast

2026-05-04 • via Nuitee
L
leon prado • couple • pe
10
Fácil de llegar y bonito hotel para descansar
Pros:

Céntrico

Cons:

El restaurante es regular

2026-04-18 • via Nuitee
D
DIAZ • family_with_children • co
3
Pros:

atención en recepción y parqueadero excelente, ubicación frente al mar, vista al mar en las habitaciones, precios justos, buena climatización.

Cons:

desayuno con pocas alternativas, atención en el restaurante pésima, algunos lugares del hotel descuidados, viejas y mal reparadas, por fuera el hotel se ve hermoso, imponente y moderno, pero por dentro se ve viejo, descuidado y mal restaurado.

2026-04-06 • via Nuitee
C
Calderón • solo_traveller • co
10
2026-03-21 • via Nuitee
M
Melissa • extended_group • us
3
It was okay
Pros:

The location and aesthetic

Cons:

The shower does do not properly close so while you shower the door constantly touches you and allows a wind draft , the water temperatures are cold.

2026-02-27 • via Nuitee
C
Claudio • family_with_children • cl
1
Mala experiencia
Pros:

Nada, muy mala experiencia

Cons:

Todo, muy mala experiencia, sin mantenimiento, las habitaciones descuidadas y sucias, el desayuno horrible y sin variedad, comedor sucio… todavía espero que me arreglen el televisor!

2026-01-26 • via Nuitee
O
Oscar • family_with_children • pe
3
Pros:

La habitacion

Cons:

El trato del personal y la limpieza del cuarto y áreas comunes

2026-01-19 • via Nuitee
A
Ariel • family_with_children • ar
8
Pros:

Habitacion

Cons:

Desayino

2026-01-04 • via Nuitee
P
Pamela • couple • ec
1
Pésimo no recomiendo
Pros:

Nada

Cons:

Dejaron que un hombre entrara en mi cuarto una falta de responsabilidad increíble

2026-01-04 • via Nuitee
D
Daniel • extended_group • co
6
Es agradable pero para ofrecer una experiencia completa le falta trabajar varios aspectos.
Pros:

Tiene el potencial de ser un hotel excelente pero le faltan varias cosas. La ubicación es muy buena, son 10 minutos hasta el center histórico y el taxi no vale más de 15,000 pesos.
Además la playa está muy cerca, solo toca cruzar la calle y ya llegas a una playa cómoda y no tan llena.

Cons:

La comida. NO vale la pena comprar el plan todo incluido. La comida es muy regular. En general las cosas no tienen buena presentación y son poco provocativas. El sabor también es muy regular. En el desayuno encontramos pan con moho.

Yo pagué el plan todo incluido y solo comí una vez ahí porque de verdad no dan ganas de ir al restaurante. Por otro lado los snack que incluye el plan todo incluido son poco variados y muy regulares. Además cuando tú pagas este tipo de paquetes que supuestamente incluyen todo esperas poder repetir todas las veces que quieras. Cuando sirven el snack solo te dejan coger una porción de cada cosa.

2025-12-27 • via Nuitee
A
Angelica • family_with_children • co
10
2025-12-06 • via Nuitee
G
Grillo Vargas • solo_traveller • co
3
2025-11-25 • via Nuitee
J
Jesus • extended_group • co
5
2025-11-18 • via Nuitee