Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Spa
Friendly staff
Great location
Comfortable rooms
Delicious breakfast
Cons:
Concerns about cleanliness on a few occasions

Categories

Cleanliness
9.4
The property was spotless and very clean.
Service
9.9
The staff was extremely helpful, friendly, and attentive.
Location
9.4
Great location close to the Gondola to the Matterhorn.
Room Quality
9.4
Comfortable suites, spacious and well-appointed.
Amenities
9.9
Excellent Spa and gym facilities, with in-room breakfast service.
Value for Money
9.4
Good value for the quality of accommodation and services.
Food and Beverage
9.4
Delicious breakfast served in-room and good bar services.
Overall Experience
10
An exceptional stay with high comfort and excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:48

Property Description

Luxurious Suites with Stunning Views
Experience the 4-star Firefly Luxury Suites located at the base of the majestic Matterhorn in Zermatt. Enjoy modern and spacious suites, some with balconies and fireplaces, offering breathtaking views of the surrounding beauty.

Indoor Pool and Spa Retreat
Relax and rejuvenate in our indoor pool and spa area after a day of exploring the picturesque surroundings. Unwind in style and comfort during your stay with us.

Personalized Service and Convenience
Indulge in an à la carte breakfast served in your suite at your preferred time. Additionally, take advantage of our transfer service from Zermatt's train station or parking areas, ensuring a seamless and stress-free arrival.

Book your stay at Firefly Luxury Suites now for an unforgettable and pampering experience.

Important information:

If you arrive with children, please inform the property of their number and age in advance.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that transfer cost may apply
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.6
Based on 280 reviews
Cleanliness: 9.4
Service: 9.9
Location: 9.4
Room Quality: 9.4
Amenities: 9.9
Value for Money: 9.4
Food and Beverage: 9.4
Overall Experience: 10
L
Leena extended_group jo
8
2026-08-14 via Nuitee
S
shaima family_with_children us
10
2026-08-13 via Nuitee
X
Xavier family_with_children ec
9
2026-08-12 via Nuitee
C
Cheryl extended_group us
10
Pros:

Amazing service. Great food.

Cons:

Nothing

2026-08-07 via Nuitee
V
Vanessa family_with_children ch
10
2026-08-06 via Nuitee
J
Jeffrey family_with_children us
10
Luxury, Comfort, and Unforgettable Alpine Views
Pros:

Firefly was unquestionably the finest hotel of our trip through Germany and Switzerland. From the moment we arrived, the service was warm, polished, and attentive, making us feel genuinely welcomed throughout our stay. Our room was beautifully designed, spacious, exceptionally comfortable, and thoughtfully appointed.

The hotel’s location and views were outstanding, creating a peaceful and memorable setting. The view of the Matterhorn from my balcony was memorable. Breakfast served in the room was delicious, with an excellent selection, while the amenities reflected the same high standard found throughout the property.

Every detail felt carefully considered, and the combination of luxurious accommodations, exceptional service, and remarkable surroundings made our stay truly special. Firefly exceeded our expectations in every way, and we would return without hesitation.

Cons:

The sauna and Jacuzzi were being upgraded during part of our stay, which was disappointing because they would have been especially welcome after our amazing hikes. Even so, every other aspect of the experience was exceptional. Firefly exceeded our expectations and remains the best hotel of our trip.

2026-08-03 via Nuitee
C
Carmen couple gb
10
Will return and recommend. Amazing hotel!
Pros:

Fantastic room, exceptional breakfast

2026-07-23 via Nuitee
O
Olivier extended_group fr
8
Séjour en famille exceptionnel le personnel au petit soin et très gentil
Pros:

La suite jardin est top, confortable

2026-07-20 via Nuitee
A
Alexis family_with_children us
10
2026-07-14 via Nuitee
M
Mei Chun extended_group tw
10
Pros:

從對接詢問都會以最快的時間去回覆,接送及飯店服務都很親切,房間打掃及設備都令我們相當滿意。

2026-07-10 via Nuitee
P
Pornthip extended_group th
10
มีโอกาสจะมาพักที่นี่อีกแน่นอนค่ะ
Pros:

เป็นโรงแรมเล็กๆแต่น่ารัก ห้องพักสะอาด กว้าง สะดวกสบายเหมือนอยู่บ้าน
มีบาร์ ที่มีเครื่องดื่มค๊อกเทลอร่อยมาก บรรยากาศดี

Cons:

ไม่มี

2026-07-03 via Nuitee
K
Karl couple be
10
2026-07-02 via Nuitee
S
Sven family_with_children de
9
2026-06-24 via Nuitee
K
Kristi family_with_children us
10
2026-06-24 via Nuitee
A
Anita extended_group us
10
Charming and luxurious.
Pros:

Overall atmosphere is luxurious yet informal and charming. The suite was spacious and beautifully decorated with a very cohesive, minimalistic but still practical layout . The breakfast in the room adds to appeal where one can eat in loungewear without having to dress up to go to a restaurant.The sauna/ spa is another luxury touch and great after a long hiking day .
I would go back there every time !

Cons:

Nothing that I can think of !

2026-06-11 via Nuitee
Y
Yifu couple gb
10
2026-05-28 via Nuitee
C
claire family_with_children gb
10
Our second visit to Firefly. A perfect base for a Summer or Winter break in Zermatt.
Pros:

Stunning apartment with fabulous views of the Matterhorn. Super helpful and friendly staff. Loved the bar and pool area. Easy walk to cable cars and centre of town.

Cons:

Nothing negative.

2026-05-08 via Nuitee
S
Sarah couple ch
10
Outstanding! Wir würden sofort wieder kommen.
Pros:

Der Spa-Bereich sowie dir Zimmer sind sehr sauber. Der Spa-Bereich ist sehr grosszügig und mit viel Liebe zum Detail gestaltet. Wir hatten den Spa-Bereich für uns alleine. Das Frühstück war sehr lecker und cooles Konzept mit der Frühstücklieferung aufs Zimmer. Extrem freundliches und aufmerksames Personal.

Cons:

Nichts. Es war alles super.

2026-03-15 via Nuitee
J
Julie couple au
10
2026-03-12 via Nuitee
J
Johan couple se
10
Perfekt boende
2026-03-01 via Nuitee