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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Garden
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Pets allowed
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BBQ facilities
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Luggage storage
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Cycling
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Airport shuttle
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Bar
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Fax/photocopying
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Horse riding
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Hot tub/Jacuzzi
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Skiing
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Breakfast in the room
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Massage services
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Packed lunches
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Games room
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Spa/wellness center
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Non-smoking throughout
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Private parking
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Special diet menus - on request
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Snack bar
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Water sport facilities on site
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Public Bath
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Ski school
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Ski equipment hire on site
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Outdoor furniture
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Wine/champagne
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Airport drop off
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Airport pick up
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Fruits
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Walking tours
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Breakfast takeaway containers
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Mobile app for room service
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Bingo
Review Highlights
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Property Description
Luxurious Mountain Views
Bethel Lozana Guatape, a 5-star hotel in Guatapé, offers stunning mountain views from every room's balcony. Wake up to the serene beauty of the landscape and enjoy the tranquility of nature right at your doorstep.
Relaxation and Adventure
Indulge in ultimate relaxation with access to a sauna and hot tub, perfect for unwinding after a day of skiing or cycling in the area. For the adventurous souls, the hotel also offers ski equipment hire, ensuring a seamless and exciting experience.
Exceptional Dining and Services
Start your day right with an à la carte or continental breakfast served at the hotel. With room service, a concierge service, and tour organizing facilities, Bethel Lozana Guatape ensures a comfortable and memorable stay for all guests.
Book your stay now at Bethel Lozana Guatape and experience luxury amidst nature's beauty!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Ubicación y diseño muy buenos.
La comida regular
Todo me encantó la comida
Todo me gustó
Nothing of note due to bad experience
First, boat collecting us was scheduled for 2:30, arrived after 3pm with no communication that it was late despite us contacting hotel.
Dinner was rushed, received our main course approx 10 mins after starter, Which we had only eaten half of, desert was the same, it came out 10 mins later & we had finished neither starter or main course. Understand kitchen closed at 8 but we sat down before 7, & we werent told that staff stop at 8pm exactly.
At 1AM, we woke to sound of a Maricuela (possum) eating out of the bin in room. We immediately called number on sign in room stating if we see these animals in room to contact for assistance. This phone wasnt answered, we rang for 2 hours, WhatsApp messages werent acknowledged until 12pm the next day when we asked.
I went to reception twice to seek assistance as animal was moving around the room, but there was no staff there (despite stating on booking.com theres 24hr security, there definitely isnt).
Because of this my partner and I did not sleep at all. We were the only guests in hotel during our stay, so if staff were available we could have changed rooms if unable to deal with an animal in room. Very worrying from a safety point of view, if there was a medical emergency there was absolutely zero support from accommodation from 1AM until 12PM the next day.
Next morning I followed up with staff to see were WhatsApp messages/calls received (7 calls/messages on WhatsApp/booking.com), at 11:58AM the hotel responded, apologising & offered late check out & 10% discount from food and drinks. As checkout is 12PM in hotel we were already checked out as message was sent 2 mins before checkout time.
Upon speaking to staff members on site, was told the manager had phone during the night & they didnt see messages.Staff werent forthcoming with apologies or solutions, this was uncomfortable.
We were offered 10% discount,& were charged for drinks we didnt have.
Esta hermoso 🥰😍
El personal un poco serio !
Desde la atención al cliente, pasando por las instalaciones del lugar, que te incluya el traslado en lancha, que tenga kayak, la tranquilidad del sitio y sobre todo el restaurante con una excelente comida.
Algo entendible, es que al momento de hacer la reserva no tuve una respuesta ágil (varios días) para confirmar el pago. Me explicaron que tuvieron mucha carga de huéspedes.
La habitación muy linda
No hay servicio a la habitación, no limpian la habitación eso hace que no sea cómoda la estadía, no hay servicio en general, los cocteles son sodas, solo me gustó que la habitación es linda
El desayuno estuvo delicioso, las habitacion estuvo increible, la comida deliciosa, la atencion muy buena, los paisajes y las actividades acuaticas fueron lo mejor de todo.
Como primera medida el trasnporte. Realmente la llegada en carro es practicamente imposible, esta mal señalizado y la carretera esta en muy mal estado, los horarios de la salida en el bote son demasiado limitados. Ell hotel no tuvo en cuenta que los huespuedes pueden tener retrasos en la carretera y por ende no llegar a las 2 para tomar el bote. Ademas no deja tiempo para turistear por guatapé. Por otra parte, probamos la pasta del hotel, rica pero nada del otro mundo, sin embargo la hambruguesa me parecio una propuesta super interesante y deliciosa.
La comida
Las instalaciones muy lindas
El valor de la carta de comida y el bar muy costoso
Toda la experiencia, desde que te recogen y llegas con un cocktail de bienvenida. Las instalaciones son muy lindas, generan desconexión total y el desayuno es rico.
Debimos reservar dos noches para disfrutar mucho mejor.
Todo me encantó, un sitio espectacular y la atención 10/10
El turco no sirve
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