Charlotte House Hotel

Hotels
8.3 (1709 reviews)
Union Road , Lincoln , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Luggage storage
Bar
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Spacious rooms
Cons:
Strange odors in hallways
Limited breakfast options
Occasional service issues

Categories

Cleanliness
8.13
Rooms were reported as very clean, but some guests noted a strange odor in the hallways.
Service
8.6
Staff were consistently praised for being friendly and helpful.
Location
9.14
Multiple reviews highlighted the excellent location, close to key attractions.
Room Quality
8.59
Rooms were described as spacious and comfortable, though some issues were noted.
Amenities
7.62
Limited dining options and occasional service issues at breakfast were mentioned.
Value for Money
8.58
Guests felt that the hotel offered good value for the price paid.
Food and Beverage
7.13
Continental breakfast was ample but many guests preferred a cooked option.
Overall Experience
8.6
Overall, guests reported a positive experience, with minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:18

Property Description

Luxurious Accommodation
Experience a blend of traditional and modern rooms at our beautiful 1930's Art Deco building. Enjoy amenities like LCD TV, WiFi, CD player, and free local/national calls.

Prime Location
Located opposite Lincoln Castle and a short walk from the cathedral, our hotel offers the perfect base to explore the city.

Cozy Lounge and Nearby Dining
Relax in our inviting lounge or venture out to discover the variety of restaurants and cafés within walking distance.

Book now to indulge in a charming stay at Charlotte House.

Important information:

Public pay and display car parking is located adjacent the hotel, providing more than 100 conveniently positioned car parking spaces, based on variable tariff increments.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 1709 reviews
Cleanliness: 8.13
Service: 8.6
Location: 9.14
Room Quality: 8.59
Amenities: 7.62
Value for Money: 8.58
Food and Beverage: 7.13
Overall Experience: 8.6
K
Kerri couple gb
8
Short but sweet
Pros:

Brilliant location, wonderful character building.

Cons:

Our room was located near the Victoria pub that does live music so was noisey. Only until 11pm though.

2026-08-29 via Nuitee
M
Mark solo_traveller gb
7
2026-08-29 via Nuitee
D
Denise couple gb
7
Once the renovations are complete, it will be beautiful, but needs to pay attention to small details, such as more break
Pros:

In a fabulous location, close to the Castle & Cathedral!
Comfortable bed, good bed linen & towels
Beautiful bar & lounge area

Cons:

The hotel is being renovated, some rooms have been completed. We had an upgrade which gave us a sitting area as well as the large en-suite. But it seemed old fashioned & in need of an update
The breakfast was continental, which was good, but running short on available food by the time we sat down at 9.00am.
The bar was closed at 9.00pm, which was such a disappointment, we would have loved to sit in the beautiful lounge area to enjoy a drink after our evening out.

2026-08-29 via Nuitee
S
Sarah solo_traveller gb
7
2026-08-29 via Nuitee
M
Mark solo_traveller gb
7
Pros:

Comfortable bed and good shower.

Cons:

Breakfast limited to continental only

2026-08-28 via Nuitee
S
Stephen couple gb
8
Pros:

Great central position, very good staff. Fantastic shower and comfortable bed.

Cons:

Not the hotel's fault but there was a good deal of noise from street, particularly the pub across the road. Intrusive noise from other guests also, slamming doors, banging around upstairs. The hotel is a bit tired but frankly, this was expected and at its price level, good value.

2026-08-28 via Nuitee
C
Colin couple gb
7
2026-08-27 via Nuitee
R
Richard couple gb
7
Comfortable with really helpful staff in a great location.
Pros:

Location and staff were great

Cons:

Rooms comfortable and nicely furnished. New carpet wouldn’t go a miss.

2026-08-27 via Nuitee
P
Pamela family_with_children gb
10
Very enjoyable with very helpful staff easy to get to from train station .
Pros:

Plenty of choice and easy to serve yourself our grandson woke early when he heard a door bang loudly no lock on bathroom door which we found strange.

Cons:

Bathroom door should have had a lock on it .

2026-08-27 via Nuitee
C
Colin couple gb
7
Good but could be better , lovely staff
Pros:

It was decorated nice. The rooms were nice. The mattresses were comfy and so was the pillows.

Cons:

The breakfast area was very small and you felt like you were squashed in and not very comfortable chairs I think a lot of people felt the same . Disturbed sleep from the plants being watered unsure if it was the council or a contractor with a machine going to feed the hose pipe for 20 minutes and that went onto 11:30 at night Wednesday evening. 26 August . Then you had which sounded like bins being emptied at 4:20 in the morning. I think this was probably the Council so it was really unreasonable because it was right outside the hotel so not much sleep. I think it’s not appropriate to water flowers at 11:30 at night and at 4:30 AM to have the bins collected

2026-08-27 via Nuitee
E
Emma Louise solo_traveller gb
9
Pros:

The location was great
The bed was comfortable
Staff were friendly and chatty
Power shower
Breakfast was nice
Luggage storage

Cons:

Dining room abit small but a good variety of continental breakfast.

2026-08-26 via Nuitee
S
Stephen couple gb
8
Staff were polite and helpful.fresh towels every morning.
Pros:

Next to the castle

Cons:

I had to pay to parking my car,cost me £28 for2 nights.

2026-08-26 via Nuitee
C
Curtis couple gb
1
We left for a holiday inn room
Pros:

It was a nice area

Cons:

The room looked like it was 100 years old and the images on here did not give an accurate representation

2026-08-25 via Nuitee
A
ann marie solo_traveller gb
5
Good location
Pros:

Lovely hotel we have stayed before, great location...

Cons:

Very noisy, pub right outside my window that played loud music late and the boiler or something seemed to come on at 6am, I was knackered...

2026-08-25 via Nuitee
D
Dawn couple gb
7
Pros:

Location

Cons:

The loud music on the Saturday night from an outdoor dj, we were advised it would be done by 8pm, however it was 9pm

2026-08-24 via Nuitee
A
Adriana family_with_children gb
10
Amazing hotel
Pros:

Everything was perfect!

2026-08-24 via Nuitee
M
McGrath solo_traveller gb
5
Pros:

Comfortable bed

Cons:

Didn't think the rooms were 'deluxe suite'

2026-08-23 via Nuitee
D
Deborah solo_traveller gb
10
Pros:

Lovely room. Staff very friendly

2026-08-23 via Nuitee
T
Tim couple gb
8
2026-08-22 via Nuitee
K
Kirsty solo_traveller gb
9
Pros:

Staff lovely and friendly
Hotel clean and well.appointed for nightlife castle and cathredral
And if you dare The Steep Hill into city centre
Our bed was huge but was bridal suite

Cons:

Nothing really

2026-08-22 via Nuitee