BEST CHOICE - Hotel Royal

Firstly, the parking is not entirely free, you have to wake up during the morning to move it because its paid parking after 8am. Furthermore, its very dirty and run down. The location is not even that good because Blackburn is a very small town, so even if you get a hotel further away from town your only ten minutes away at mad. There is no reception and the staff are difficult to contact.

The property was not as advertised and was not fit for purpose. The room had hair on the duvet, flies, damaged flooring, a hole/damage in the toilet floor, unsafe to use kettle with a hole, hole in the curtains, peeling paintwork and a broken mirror the list of issues is endless. Most seriously, there was no smoke alarm in the room or outside of the hallway. I could smell cannabis from the room next door, the smell was coming into my room.

I am disabled and require safe, even flooring, but the floor was uneven and had a significant hole which was covered up with vinyl, creating an accessibility and safety concern.

The property is advertised as BEST CHOICE a 3- star hotel, but the condition of the room fell far below and not fit for purpose. It require immediate attention. The condition was so unacceptable that I had to leave and pay for alternative accommodation.

Not fit for purpose, huge safety issue and serval damages and hygiene and cleanness was below any hotel expectation. The images don’t lie!

Made a formal complaint, the place was disgusting. So much so, we arrived and left immediately.

An extremely strong and pervasive smell of damp and mildew throughout the room. This was immediately apparent upon entering and was sufficiently severe that the room could not reasonably be occupied overnight.
* Visible staining and discolouration to the walls and ceiling consistent with previous water ingress or water damage.
* Visible dirt, rubbish and debris, including discarded adhesive medical plasters/bandages, accumulated in the substantial gap between the bed and the wall behind the bedding.
* Damaged furniture, including a drawer with its front detached.
* A faulty or defective door locking mechanism, creating legitimate concerns regarding the security of the accommodation.
* An overall standard of cleanliness, maintenance and condition that was plainly unacceptable for a hotel room being offered for paid overnight occupancy.

Bed was broken . Same for the bathroom floor . Needs alot of TLC

I booked and paid for this hotel based on the photos shown online, but when I arrived, the room looked nothing like the pictures. It was dirty, run-down, and honestly felt quite scary. I did not feel comfortable staying there, so I left and never checked in.
I tried to contact customer service to request a refund, but no one answered the phone, and I couldn't reach anyone for assistance.
This was a very disappointing experience. The hotel was misleading, and the lack of customer support made the situation even worse. I would not recommend staying here.

it absolutely stunk like nothing ive smelt before. marks all over the walls. radiator chipping off. floor in bathroom falling through. other people’s rubbish in drawers. smoke alarm beeping all night. looks decrepit on arrival.

The rooms are in poor condition with no real facilities. The fire sensors had a bag covering them and the loft hatch was open and the drains smelt. I wouldnt return and would avoid.

Nothing we liked. Nothing was acceptable.