The Borough Lancaster

Hotels
8.7 (2075 reviews)
3-5 Dalton Square , Lancaster , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Room service
Heating
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and knowledgeable staff
Great central location
Delicious meals
Cons:
Noise from surroundings
Issues with cleanliness in common areas
Heating problems in some rooms

Categories

Cleanliness
8.13
Some comments indicated issues with common spaces; however, most rooms were noted as clean.
Service
9.1
Positive mentions of friendly and accommodating staff.
Location
9.14
Guests consistently praised the central location.
Room Quality
8.59
Rooms were highlighted as comfortable and spacious, though some issues were mentioned.
Amenities
8.62
Kitchen facilities appreciated, but not all amenities were mentioned.
Value for Money
8.58
Overall, guests felt they received good value, despite some concerns.
Food and Beverage
8.63
Meals were frequently mentioned positively, yet breakfast wasn't included.
Overall Experience
8.8
Many guests reported a relaxing and pleasant stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:40

Property Description

Luxurious Rooms with Italian Marble Wet-Rooms
Indulge in comfort and style with our en-suite rooms featuring Italian marble wet-rooms and modern amenities including flat-screen TVs and complimentary toiletries.

Award-Winning Restaurant and On-Site Brewery
Savor delicious meals at our acclaimed restaurant and enjoy a wide selection of drinks at the bar, including our very own brewed beers. Don't miss the opportunity to experience the popular Lancaster Comedy Club every Sunday.

Convenient Location near Major Attractions
Located just a short walk from Lancaster Railway Station, and in close proximity to Lancaster University, Lancaster Golf Club, and Morecambe, our Grade II listed building offers the perfect base for exploring the area.

Experience luxury, dining, and entertainment at The Borough Lancaster - Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2075 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.8
C
Carolyn couple gb
8
Good central location.
Pros:

This was a second night stay in the same week. Our room was nicer overlooking the front.
Again did not eat or drink there so cannot comment on the food.
Very convenient for strolling into town, catching the train, etc..

Cons:

It was fine for what we wanted.

2026-07-11 via Nuitee
C
Carolyn couple gb
7
Centrally located Hotel with all necessities.
Pros:

We arrived early and were offered a drink while we waited for the room which was a nice gesture appreciated in the heat. The room was fine. We did not eat there so cannot comment on the food but it seems quite popular.
Very good central location.

Cons:

Just to mention the rooms are up two flights of stairs. We were helped with our luggage but this may be a problem to some.

2026-07-11 via Nuitee
T
Tony couple gb
8
Very enjoyable stay in a very central location, would definitely stay again
Pros:

Excellent location.
Staff extremely friendly and helpful,
Food in restaurant very good

Cons:

Nothing specific - be aware as an old property there are a lot of stairs but ground floor rooms are available.
A soft easy chair in the bedrooms would be a bonus.

2026-07-10 via Nuitee
O
O'flaherty solo_traveller gb
7
2026-07-09 via Nuitee
T
tom extended_group gb
7
Pros:

The lady who served our breakfast was great and very helpful

Cons:

The evening we arrived was hot and one member of staff was complaining about what a tough day it was for her. As customers we don’t need to know.

2026-07-09 via Nuitee
I
Ian solo_traveller gb
8
2026-07-06 via Nuitee
H
Heather couple au
8
Pros:

Great room and lovely location

Cons:

All was good

2026-07-06 via Nuitee
J
Joe solo_traveller gb
10
2026-07-05 via Nuitee
F
FREDERICK couple gb
8
all good
Pros:

helpful saff

Cons:

narrow stairs

2026-07-04 via Nuitee
I
Isla solo_traveller gb
9
Cosy and very welcoming
Pros:

We stopped off here on the way up to Scotland. Every member of staff we met was very welcoming and smiley which was lovely.

It's a beautiful building, and our room was cosy. The bed was comfortable and the shower had great pressure. Lovely view across the square. The location was perfect, right in the centre of town and public car parks just behind the hotel. We particularly loved how sweet the staff were with our dog! When having breakfast in the morning they brought her some sausage too :)

We would recommend getting breakfast at the hotel, it was fab.

We'd stay here again on our next road trip!

Cons:

It really was lovely, but if I'm being picky a couple of things in the room could do with a slightly deeper clean, for example the tv remote and carpets, but it really wasn't bad at all!

2026-07-04 via Nuitee
C
Cathy extended_group gb
8
Great location with comfy rooms and helpful friendly staff
Pros:

Great location, rooms large and beds comfy

Cons:

Shame no air con but effective blinds to keep out sun

2026-07-03 via Nuitee
K
Karen couple gb
7
Great central location in the heart of Lancaster
Pros:

Breakfast was great and the young lady very polite. We have stayed at 'The Borough' numerous times in a number of rooms, with very few issues. It is in a great location in the centre of Lancaster within walking distance of the centre shops, railway station, and Lancaster Castle a great place to visit

Cons:

The bathroom/wetroom in our room was adapted to cater for disabled persons. We found the floor to be wet over a large area after showering, something that we have not experienced before. The soap dispenser in the shower area of the wetroom was loose making it challenging to use. The room had 2 windows, one opening directly onto the front pavement and the second opening onto the pub courtyard/outdoor seating area, at feet level. As a consequence we found ventilation of the room to be an issue. The T.V spent most of the time Saying ' Aerial Cable: No signal' meaning that we were unable to watch very much at all.Our room was separate from the main Pub so whether it was a distance issue we were unsure. When we checked out at the end of our stay the young lady failed to establish if we had enjoyed our visit.

2026-07-03 via Nuitee
C
Chris Shorter couple gb
9
A most enjoyable stay with an excellent location.
Pros:

Large, comfortable and very clean room with a splendidly big bed. Wet room was great, though it could have done with a shelf for toiletries etc. Staff were friendly and helpful.

2026-07-02 via Nuitee
P
Paula couple gb
10
Excellent choice
Pros:

Central location staff really friendly, our room was very comfortable. Food delicious. Recommend

Cons:

N/A

2026-06-30 via Nuitee
R
Richard couple gb
10
2026-06-30 via Nuitee
M
Mike solo_traveller gb
8
Pros:

Absolutely lovely.

Cons:

We would have benefited from air con

2026-06-29 via Nuitee
H
Hannah solo_traveller gb
10
2026-06-26 via Nuitee
J
Jackie solo_traveller gb
8
Pros:

Great bathroom and comfy bed. Staff are friendly and helpful.

Cons:

It could do with a lick of paint. The furniture and walls all look a bit tired.

2026-06-25 via Nuitee
E
Ella solo_traveller gb
8
Pros:

Harry! Fantastic member of staff. So helpful and friendly. His service was second to none.

2026-06-23 via Nuitee
S
Stephen couple us
7
uncomfortable sleeping due to no AC.m otherwise fine.
Pros:

Friendly helpful staff and good food.

Cons:

Very hot weather but no AC in the room. we found that very uncomfortable.

2026-06-23 via Nuitee