Hotel Arenas Mahahual

Hotels
7.3 (22 reviews)
Carretera a Mahahual , Mahahual , MX

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Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Water park access (surcharge)
Offsite parking discounted rates available
Internet access
Japanese garden
See all facilities

Review Highlights

Pros:
Good location
Quiet beach
Cons:
Poor cleanliness
Service issues
Overpriced for quality

Categories

Cleanliness
5.7
The hotel is described as old and neglected, indicating poor cleanliness.
Service
7.7
Service was mentioned as poor, but standard for this hotel tier.
Location
8.7
Good location away from the main tourists area, with a nice quiet beach.
Room Quality
6.7
Some room issues noted, such as a non-functioning fan.
Amenities
6.7
Limited amenities mentioned; pool described as small.
Value for Money
6.7
Perceived as overpriced for the quality provided.
Food and Beverage
8.7
No specific mention, assumed standard quality for this hotel tier.
Overall Experience
7.5
Overall experience reflects dissatisfaction leading to early departure.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:50

Property Description

Seaside Oasis in Mahahual

Nestled just steps away from the stunning Mahahual Beach, Hotel Arenas Mahahual offers a serene escape with a lush garden, complimentary private parking, a charming terrace, and a cozy bar.

Comfort and Convenience

Experience unparalleled comfort in every room, each featuring a private balcony, modern amenities, and picturesque sea views. With 24-hour front desk service, airport transfers, and free WiFi, your stay at Hotel Arenas Mahahual is guaranteed to be seamless and relaxing.

Explore and Unwind

Discover the beauty of Mahahual with ease as you unwind in our well-appointed accommodation, complete with cozy bed linens and fluffy towels. Book your stay now at Hotel Arenas Mahahual for a perfect blend of tranquility and adventure.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.3
Based on 22 reviews
Cleanliness: 5.7
Service: 7.7
Location: 8.7
Room Quality: 6.7
Amenities: 6.7
Value for Money: 6.7
Food and Beverage: 8.7
Overall Experience: 7.5
Y
Yolanda • family_with_children • mx
8
2026-03-12 • via Nuitee
D
Davisher9 • family_with_children • mx
1
No regreso
Pros:

Nada

Cons:

Tome este hotel por la alberca y al llegar estaba sin funcionar no te puedes meter, No hay quien te responda si tienes alguna petición, si necesitas algo o si tienes algún problema con la habitación.

2026-03-11 • via Nuitee
Z
Zapata • extended_group • mx
10
2026-03-10 • via Nuitee
N
Nider • couple • us
8
Cons:

Showers suck

2026-02-26 • via Nuitee
V
Virginie • extended_group • be
6
Très simple
Pros:

Localisation
Simplicité

Cons:

Très rudimentaire
Piscine minuscule!
Un peu cher par rapport à la simplicité

2026-02-25 • via Nuitee
R
Romano • family_with_children • vn
1
Pros:

garnichts

Cons:

Achtung! Diese Unterkunft ist eine absolute Enttäuschung. Die Fotos haben nichts mit der Realität zu tun. Vor Ort wurden wir komplett getäuscht.
Man kann leider nur 3 Fotos zeigen , sonst würde ich gerne noch mehr zeigen .

2026-02-13 • via Nuitee
M
Marlu Santos • extended_group • mx
4
2026-01-21 • via Nuitee
A
Amada • extended_group • bz
2
2026-01-19 • via Nuitee
S
Sandra Anahi • extended_group • mx
8
Pros:

La ubicación y la limpieza

Cons:

Un poco la habitación y que no tuviera pantalla

2026-01-16 • via Nuitee
R
Rubén • couple • es
1
Horrible. No instalarse aquí.
Pros:

Nada.

Cons:

Estaba muy viejo y descuidado. Y el precio muy caro para lo que es. Nos fuimos un día antes porque no nos gustó nada y porque el clima en Mahahual no acompañaba y no nos devolvieron nada. Pagamos la noche sin disfrutarla. El personal y las instalaciones pésimos. Nada recomendable.

2026-01-03 • via Nuitee
L
Laura Berenice • couple • mx
10
2025-12-25 • via Nuitee
L
Luis Enrique • family_with_children • mx
10
Buen lugar, sencillo pero acorde el precio-calidad
Pros:

Buena ubicación lejos del malecon principal que hay mucha mucha gente y movimiento, acá está tranquilo y bonita la zona de playa

Cons:

Había mucha hormiga, las escaleras de madera, la neta me dieron un poco de miedo.

2025-12-04 • via Nuitee
C
Cesati Contreras • family_with_children • mx
8
Pros:

La ubicación y la playa

Cons:

No funcionaba el ventilador y la atención no fue muy agradable

2025-08-08 • via Nuitee
A
Andreas • family_with_children • de
7
Pros:

Direkt am Strand

Cons:

Eine Stornierung für den zweiten Tag aufgrund der extremen Algen vor Ort wurde völlig ignoriert. Zimmer waren ok, Pool klein, aber naja ok.

2025-08-05 • via Nuitee
I
Itzell • family_with_children • mx
10
Pros:

La vista al mar

2025-07-05 • via Nuitee
T
Tiago • family with young children • de
1
it's a scam, and booking.com is part of it
Pros:

Nothing to like. We did not stay there. Front desk was unpleasant and kicked us out

Cons:

In booking.com it says that there are no card fees for this booking. On arrival, a rather unpleasant front desk clerk told us we need to pay aditional 5% if we pay by card. We protested and called booking.com customer service. from this moment on we where treated very aggressively. The clerk pretended to be calling the police on us, and proceeded to kick us out of the property. later we still paid for the stay and booking.com won't return our money because they say the booking is non refundable.

Crazy!

There are similar reports online about this place. They earn money by kicking you out because they know they will get paid anyway. apparently booking.com can promise one thing and if on site they present you with different costs booking.com won't allow you to cancel and just let you pay to sleep on the steet

2025-05-14 • via Nuitee
S
Sua • young couple • co
10
Great place
Pros:

The bed was super comfy, hot shower, really good breakfast for a good price. Definitely a winner!

Cons:

We were in unit 2 and both windows didn't open, only the patio door opens. I think that should get fixed.

2025-03-28 • via Nuitee
E
Edgar • family with young children • mx
6
Pleasant
2025-03-24 • via Nuitee
O
Oleksandra • young couple • ca
2
Very poor
2025-03-12 • via Nuitee
R
Rashid • with friends • us
1
The room was terrible and we couldn’t wait to get out of there the next morning.
Pros:

View

Cons:

It’s completely rundown and needs a lot of repairs.

2024-04-17 • via Nuitee