EPIC Duke Street Townhouse, City Centre Apartments

Hotels
8.1 (1494 reviews)
153 Duke Street , Liverpool , gb

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Facilities

Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Squash
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Room Quality concerns

Categories

Cleanliness
7.46
Some reviews mention cleanliness issues such as dirty towels and unclean bathrooms.
Service
8.73
Most reviews highlight helpful staff and good communication with the host.
Location
8.97
Several reviews praise the excellent and convenient location of the accommodation.
Room Quality
6.92
Comments on the rooms being cold, outdated, and some furniture issues were noted.
Amenities
7.95
Amenities received mixed feedback, with some complaints about space and functionality.
Value for Money
7.91
Value perceived as good but with some cons that affected the stay.
Food and Beverage
8.46
Not much was mentioned; rated as standard quality for this hotel tier.
Overall Experience
8.43
Overall, guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 16:18

Property Description

City Views and Central Location:
Enjoy stunning city views and a prime location in the RopeWalks district, just minutes away from major attractions like Liverpool Central Station and Liverpool Metropolitan Cathedral.

Modern Amenities:
Relax in air-conditioned units equipped with a flat-screen TV, streaming services, and a fully equipped kitchen. Stay connected with free WiFi throughout the property and enjoy the convenience of a lift and full-day security services.

Nearby Attractions and Entertainment:
Explore popular landmarks such as Albert Dock, Lime Street Train Station, and ACC Liverpool, all within walking distance. Experience the vibrant nightlife with pub crawls and easy access to the city centre.

For an unforgettable stay in Liverpool, book your room at Duke Street Townhouse now!

Important information:

This property does not feature a reception desk and offers self-check-in only.

In order to complete the self-check-in process, guests are required to provide their email address, ID and credit or debit card before arrival.

Visitors are not allowed in the property from 22:00 to 08:00.

Please note that early check-in and late check-out are subject to availability, and additional charges may apply.

Guests will receive check-in instructions on the day of their arrival.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 1494 reviews
Cleanliness: 7.46
Service: 8.73
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 8.46
Overall Experience: 8.43
E
Erika • family_with_children • gb
10
Met every expectation and more
Pros:

Clean and modern. Super comfortable beds. Will be using again for sure!

Cons:

Nothing. Met every expectation and more

2026-05-29 • via Nuitee
A
Alastair • solo_traveller • za
7
Pros:

The bathroom and the kitchen appliances.

Cons:

The fold out couch is very uncomfortable, we never met any staff we checked ourselves in and out never saw anyone.

2026-05-26 • via Nuitee
L
Louis • extended_group • gb
7
Pros:

Great location

Cons:

Show only
Had one temperature, boiling hot. Room was very stuffy with no air con.

2026-05-26 • via Nuitee
C
Catia • extended_group • gb
10
2026-05-24 • via Nuitee
O
Oluwaseun • family_with_children • gb
5
Pros:

Bathroom is ok

Cons:

Too clumsy plus the cooking hub did not work

2026-05-24 • via Nuitee
E
Ernesto • couple • mx
9
2026-05-23 • via Nuitee
A
AIDA • family_with_children • es
7
Buena ubicación y actual
Pros:

Cercano al centro.
Bastante menaje disponible.
Microondas.
Todo nuevo y con buen gusto.

Cons:

La ubicación no es exacta y nos hizo dudar un poco al principio. La dirección que nos dieron era de una clínica, buscad el portal de al lado.
Muchas veces no funcionó el código y hubo que marcarlo varias veces.
Filtra bastante ruido de la calle.
Para entrar al apartamento puedes coger el ascensor, pero en mitad de la planta tendrás que subir un tramito de escaleras (6 quizá).

2026-05-22 • via Nuitee
J
Jared • family_with_children • us
1
EPIC failure from a customer service perspective.
Cons:

After driving for hours, I arrived at the location some 15 minutes before midnight. Unfortunately, the code that was supposed to have been sent via email hadn't arrived. I called the phone number, and was advised by the person that he would review the online checkin and email me the code. I explained that the message I had received had led me to believe that it would have been sent immediately upon completing the checkin. He got very defensive and said that HE hadn't promised anything. I responded that it came from official EPIC communications. He again argued that he was not responsible. Standing out in the street nearing midnight waiting for the code left me no patience to deal with this idiocy--I didn't care who was responsible for what communications, I just wanted the code. This was a horrible experience.

2026-05-21 • via Nuitee
F
Fatima • extended_group • gb
5
Cons:

The whole apartment as to small for 4 people, on booking it showed a much bigger apartment to the book we received.

Sofa bed wasn’t easy to open and set up and there wasn’t much bedding for it.

2026-05-20 • via Nuitee
J
John • extended_group • gb
4
Nice beds, awful living space
Pros:

Beds and bathrooms good. Location good.

Cons:

Dreadful living room. Small. One small tatty dirty sofa. Terrible lack of kitchen equipment. No coffee maker. Tiny bit of watered down washing up liquid. No breadboard. Really awful room. So uncomfortable.

2026-05-20 • via Nuitee
F
Felicitas • extended_group • au
10
Modern and comfortable apartment in a fantastic city centre location.
Pros:

Great central location, perfect for exploring Liverpool on foot. The apartment was modern, stylish and very comfortable for our stay.

2026-05-20 • via Nuitee
A
Andre • extended_group • gb
8
Good, would stay there again but not if considering using the sofa bed.
Pros:

Good location, could do everything at walking distance. Restaurants, off license shop and parking nearby.

Cons:

Sofa bed was uncomfortable.

2026-05-19 • via Nuitee
L
Liam • extended_group • gb
8
Exactly as it says
Pros:

Great location and easily accessible, no noise form any other neighbouring rooms

Cons:

Oven was not clean, there were stains on the bottom of the oven, toilets did not always flush

2026-05-19 • via Nuitee
R
Rachel • extended_group • gb
9
Lovely nights stay and fab location
Pros:

The location was fab and the apartment was clean and fresh

Cons:

More air conditioning

2026-05-16 • via Nuitee
J
James • family_with_children • ie
7
Very enjoyable and worth it
Pros:

Property is close to everything and does what it says on the tin..

Cons:

Corridors where a bit dirty and dark

2026-05-14 • via Nuitee
L
Lisa • extended_group • us
10
We absolutely loved the property. The host gave us easy and convenient instructions for access to the property. It was b
Pros:

Beautiful property, very clean and centrally located.

Cons:

N/A

2026-05-10 • via Nuitee
P
Peter • solo_traveller • gb
8
Pros:

Ideal location, very central to everything. Apartment was comfortable and clean. Value for the money.

Cons:

Beds weren't the comfiest, pillows quite small and not so soft. Didn't see any staff on site, all communication done online but there is an option to call a number to speak with someone if need be.

2026-05-10 • via Nuitee
E
Enda • solo_traveller • ie
8
2026-05-08 • via Nuitee
N
Nicola • couple • gb
8
Cons:

The toilet was broken

2026-05-08 • via Nuitee
K
Katie • family_with_children • gb
10
2026-05-05 • via Nuitee