Livermead House Hotel

Having to pay £5.00 per day to park my car. Upon my arrival I was asked to pay £45.00 for breakfast ok,then I was told about the car parking,on the last day of my stay i was told by a member of staff that should have been deducted from my which it ,wasnt, next I was given the key to room 105,there was no remote control for the tv,I rang reception no reply so I went down to reception and explained about the remote,the deputy manager was asked to sort it out,when he came to the room he looked in all of the drawers and wardrobes he even looked under the bed with his torch, he went away,whilst he was away tried to boil the kettle for a drink,the kettle kept switching off with out boiling so I rang reception again no answer,I went down stairs again to explain about the kettle, the duty manager overheard the conversation and offered me the key to room 46,upon passing the deputy manager muttered there not changing the room just for a tv remote I didn't answerable that everything was fine.

The hotel is old, and needs a lot of attention, that I am sure needs a vast amount of money. The showers in the room were inadequate, though the tiles looked decent.
The room was incredibly hot, even with the window open fully through the night when the temperature fell and it was rainy! Really uncomfortable. The description of the room at the time of booking said each room had sauna and hot tub. You might be relieved to hear this is obviously not the case - But I wonder if a disgruntled former employee typed this in the description of the rooms - the room certainly felt like a sauna overnight! We could not find where the heat was coming from.
There is a lack of information and direction in the hotel. There was a pool/billiard room advertised - but no sign posting in the hotel. I want clear directions for bars, restaurants, etc! One corridor we walked down was full of cardboard boxes, where they were obviously doing work (never ending repairs I am sure). I hate having to ask at reception for something that could easily be included in a welcome sheet or information provided in the room.
When I parked I noticed there were ANPR cameras in part of the car park, but not in the part I parked in and I did not go past the cameras. There were some strange A4 paper signs taped to some walls near the entrance that seemed to be about parking - but again it was not clear and made no sense. Possibly the signs were intended for anyone choosing to simply eat/drink at the hotel. I of course then asked reception about parking later in the evening (having seen cameras and signs) having seen no information in the room or anywhere else. I was told it was £5 for residents to park overnight. So I paid £5. The receptionist could have £10, £50 - there was no official evidence of the overnight parking charge.
Really not happy with the hotel and the whole experience, thankfully only stayed one night, felt sorry for the coach groups staying longer.

The 1 night, that we booked, we would of preferred to stay longer

It was like going back intime very old and worn out
Funiture like somthing out of 1960 1970
Not worth the money .
Beds uncomfortable 1970 blankets.
Looks very old tired and worn out

Staff wasn’t too friendly and not enough coffee sugar milk.

The room was very small and outdated, some of the staff were indifferent and weren't as customer focused as some would expect, yet others went out of their way to help.

Cot bed for kids..there was only 1..the kids had to sleep 1st night on a unlifted cot..they fixed it the next day..the tvs ddnt have channels for kids like you tube

Panie w recepcji były delikatnie mówiąc oschłe. Dopłata za parking, o której nie było mowy wcześniej, oburzająca. Cały hotel, choć uroczy wydaje się walić i wymaga gruntownego remontu. Stosunek jakości do ceny w przypadku posiłków to kolejne rozczarowanie.

They need a more reliable elevator.

The shower

Lite slitet på sina ställen.

Brakuje klimatyzacji w upalne dni.

Bar man was rude to us, luggage took ages to be brought to room had to ask for it twice also no working telephone in room that was told was fixed after two attempts each attempt said fixed still didn’t work told reception still left with broken phone these things delayed us slightly on our short trip, and bar guy being rude was upsetting

Advertised with breakfast then was told we had to pay for breakfast.
Parking not advertised with a charge.
Next to very noisy lift that ruined our sleep from 6.30am till 9.30am.

We were disappointed to be told that parking was chargeable per night as we assumed the car park was included. As the Hotel is directly facing the sea on a busy arterial road then we had no option but to pay for parking. Even then some nights, we had to park in the lower area out of sight of the Hotel frontage. There was no Air conditioning in the Hotel at all and even in the Restaurant windows which could be opened were closed.

The whole hotel and interior of the rooms appeared to be a little bit dated, and could do with updating.

Location was easy to find being on the main road however room on the front can pick up road noise when the windows are open.