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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Valet parking
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Wheelchair accessible
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Allergy-free room
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Lockers
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Toilet with grab rails
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Higher level toilet
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Wine/champagne
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Spa/wellness center services
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Beauty Services
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Hair Salon Services
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Happy hour
Review Highlights
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Property Description
Modern Accommodation with Parking, Spa Service, and Free WiFi
This conveniently located hotel near Brigadeiro Subway Station and Paulista Avenue offers 72 bright and spacious rooms with LCD Cable TV, minibar, and air conditioning. Guests can enjoy room service until 23:00 for added convenience.
Delicious Daily Buffet Breakfast and International Cuisine
Start your day with a variety of tropical fruits, juices, fresh breads, and cakes at the on-site restaurant. Indulge in international dishes served throughout the day.
Prime Location in São Paulo's Jardins Area
Situated just 1 block from Paulista Avenue and 100 meters from Brigadeiro Subway Station, Capcana Hotel Jardins provides easy access to the city's attractions. Book now for a memorable stay in the heart of São Paulo.
This property accepts pets exclusively in the Premium Suite, Family Suite and Privilege Suite categories.
The comfort and well-being of guests are always valued, which is why, to provide the best experience for everyone, the following rules must be observed:
A - Only one (01) small animal weighing up to 10 kg per apartment will be accepted and as long as it has a friendly behavior.
B - The owner must present the animal's updated vaccination card at check-in.
C - The owner must bring all the utensils and containers necessary for the animal's stay, such as food, guide, hygiene material and food containers.
D - Cleaning the animal's solid and liquid waste is the sole responsibility of the guest.
E - The owner of the animal is responsible for any damage caused to the apartment or common areas of the Hotel, including furniture or linen/clothes.
F - Cleaning will only be carried out if the animal's owner is present in the room, and the owner must remain until the maid leaves.
G - Under no circumstances may the Hotel's linen/clothes be used (such as towels, blankets, sheets, pillows, etc.) for the comfort or cleaning of the animal.
H - If any incident occurs with injuries to other people or animals, the owner of the animal will assume full and unrestricted responsibility for what happened, and must provide full assistance to the victim, exempting the Hotel from any responsibility.
I - Pets are only allowed to circulate through the hotel's common areas with the help of a leash or appropriate crates.
J - Pets are not allowed in the breakfast area or restaurant.
K - It is not allowed to leave the animal alone in the apartment.
L - We ask that dogs be prevented from barking persistently and continuously. We ask for collaboration, common sense and respect for other guests.
M - The owner of the animal must sign the liability waiver at check-in, as well as make payment for the animal's stay at the Hotel
Failure to comply with any of the rules set out above will result in the imposition of a fine, without prejudice to the possibility of canceling the reservation, in order to preserve the well-being of other guests.
Current values:
- Animal stay fee: R$ 100.00 (per day)
- Fine: R$ 300.00 (for violating any of the pet hosting rules)
It is at the sole discretion of Hotel Capcana to change the rules for hosting animals, as well as canceling the possibility of hosting them, without prior notice, respecting, however, the rules in force at the time of the respective reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for R$ 60 per person per night when using an available cot.
Children up to and including 8 years old stay for free when using an existing bed.
People 8 years old and over stay for R$ 120 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Localização e funcionários excelentes
O cobertor estava sujo, o chuveiro ruim e o café da manhã com pouca variedade.
La ubicación y el desayuno increíble, la atención del personal
el baño muy pequeño, el aire acondicionado muy ruidoso y se sentía mucho ruido de la calle
Ottima posizione. Colazione buona e abbondante.
Personale addetto al ricevimento competente e professionale.
Serramenti inadeguati dal punto di vista dell'isolamento termico e soprattutto acustico. Si sente tutto quello che succede in strada.
Localização Excelente próximo ao metrô e restaurantes. Café da manhã incrível! Quarto com ótimo tamanho, 2 Travesseiros, lixo, espelho, ar condicionado... gabaritou tudo que precisa ter num quarto para ser Excelente.
Hospedes muitos barulhentos de noite. Elevador é pequeno para tantos quartos e o estacionamento é pago.
Da localização e do café da manhã. Perto de tudo que precisei, da Av. Paulista, fácil acesso a veículos de aplicativos e ainda tem um restaurante ao lado de comida libanesa maravilhosa com preços muito acessíveis. E o café da manhã é bem variado, gostei bastante.
Durante minha estadia, o principal problema foi a falta de aquecimento no quarto. Como estamos no inverno e as temperaturas estão baixas, o aquecedor do ar-condicionado não funcionava, comprometendo o conforto. Ao comunicar a situação à recepção, a única solução oferecida foi disponibilizar mais mantas. Além disso, fiquei com a impressão de que se tratava de um quarto de categoria mais simples que não dispunha de aquecimento funcional, embora isso não tenha sido informado no momento da reserva. Independentemente da categoria do quarto, considero que um sistema de aquecimento em funcionamento é um item essencial para garantir uma estadia confortável durante o inverno.
Localização maravilhosa, café da manhã diverso e equipe de funcionários muito gentis. Fiquei um pouco decepcionada com o ar condicionado do meu quarto q estava com mau funcionamento e achei que o banheiro não estava 100% na limpeza, azulejos mto manchados de lodo. Voltaria pelos prós, mas acredito que ainda dá pra melhorar bastante.
Sim
Limpeza
Desde o pessoal da recepção, as meninas que fazem a limpeza, todos muito gentis, e cordiais.. A limpeza dos quartos é maravilhosa! O café da manha é incrivelmente gotoso, e farto.
O Hotel fica bem ´perto do metro, e ao lado da avenida Paulista. As ruas nas proximidades do hotel são bem seguras, e há muito policiamento .
Gostei de Tudo, não vi nada de errado.
Localização, atendimento e café da manhã
Tamanho do quarto um pouco reduzido e com aspecto de antigo
Ottima posizione e buona colazione
Camera spaziosa ma fredda e rumorosa. Bagno assolutamente non adeguato ad un 4 stelle.
Ótimos quartos, atendimento excelente.
Não tenho reclamações
Café da manhã.
Elevadores não são práticos. São aqueles que precisam abrir a porta para entrar. Poderiam repensar e dar uma modernizada.
Cafe da manhã e localização
Nada
O hotel é confortável, limpo e bem localizado, com funcionários atenciosos e prestativos, o que tornou a estadia agradável.
Como ponto de melhoria, o café da manhã deixou a desejar. Havia poucas opções de sucos, os salgados estavam frios e duros, dando a impressão de que eram reaproveitados de dias anteriores. Além disso, acredito que os quartos *mais simples* poderiam ter um valor mais acessível, tornando o custo-benefício mais atrativo.
O café da manhã, havia poucas opções de sucos, os salgados estavam frios e duros, dando a impressão de que eram reaproveitados de dias anteriores.
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