Riu Plaza Guadalajara

Hotels
8.8 (2564 reviews)
Av. Adolfo Lopez Mateos 830, Fracc. Chapalita , Guadalajara , mx

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Impressive amenities
Cons:
High prices
Room maintenance issues
Limited food and drink options in lounge

Categories

Cleanliness
8.61
While many guests noted clean rooms, there were concerns about room maintenance and damp odors.
Service
9.38
Guests frequently praised the staff for their politeness and helpfulness.
Location
9.42
Reviewers enjoyed the hotel's location and the views, highlighting it as a strong point.
Room Quality
8.37
Some guests expressed disappointment regarding room maintenance and decor.
Amenities
8.9
The hotel offered various amenities, though some expectations were not met.
Value for Money
8.36
Several reviews mentioned that prices seemed high for the services offered, particularly in food and drink.
Food and Beverage
8.21
Mixed feedback on food quality with some associates noted the lack of variety and quality in offerings.
Overall Experience
9.18
Guests generally had a positive experience but noted specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:08

Property Description

Luxurious Rooms with Modern Amenities
Experience comfort and style in our air-conditioned rooms at Hotel Riu Plaza Guadalajara. Enjoy free WiFi, a flat-screen cable TV, and a complimentary minibar upon arrival.

Culinary Delights for Every Palate
Indulge in a variety of dining options at our hotel. Start your day with a delicious breakfast buffet, savor buffet or à la carte meals at our restaurants, and grab a quick bite from our deli corner.

Convenient Location for Exploring
Located just 1.5 km from Expo Guadalajara Exhibition Centre, Hotel Riu Plaza Guadalajara is the perfect base for your adventures. Explore the nearby attractions such as Guadalajara Cathedral and Gran Plaza Shopping Centre.

Book now and elevate your stay at Hotel Riu Plaza Guadalajara!

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.

Please note that the hotel is unable to receive cash payments in US dollars or provide currency exchange services in US dollars. Travelers' checks and credit card payments are accepted in US dollars. Cash payments can be made in Mexican pesos.

The hotel offers a weekly entertainment program:

-Monday: Gourmet night
-Tuesday: Salsa night (free classes)
-Wednesday: Mexican night (live mariachi)
-Thursday: Rock night (90's music)
-Friday: Salsa dancing with live music
-Saturday: DJ at the pool (afternoon)

The RIU Plaza Guadalajara requests a security deposit in cash or credit card during the check-in process. For the Presidential $5,000MXN and the Penthouse $7,000MXN.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 8.50 per day.

Location

Guest Reviews

8.8
Based on 2564 reviews
Cleanliness: 8.61
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.21
Overall Experience: 9.18
G
Gonzalez solo_traveller mx
9
2026-07-03 via Nuitee
G
Giovani solo_traveller br
9
Pros:

A localização, o conforto da cama, a limpeza e o café da manhã. Os funcionários são atenciosos, educados e dispostos a resolver qualquer problema.

2026-07-03 via Nuitee
J
Juan couple us
10
2026-07-03 via Nuitee
M
maria eugenia solo_traveller mx
9
2026-07-02 via Nuitee
C
Clara couple mx
9
Buena zona urge renovación
Pros:

La ubicación

Cons:

Instalaciones viejas, cosas “despegadas” urge una renovación

2026-07-01 via Nuitee
J
Juan couple co
10
2026-06-28 via Nuitee
L
Luis Alberto family_with_children mx
9
Cómoda visita para trámite de Visa
Pros:

Excelente ubicación y habitación. El acceso directo al restaurante 360

Cons:

el sistema de TV me pareció un poco lento al cambiar entre canales y usando el menú y pagar por el estacionamiento siendo huésped.

2026-06-26 via Nuitee
C
Carlos Eduardo solo_traveller mx
10
Pros:

La vista de la habitacion

Cons:

Las camás son un poco duras

2026-06-25 via Nuitee
W
Wendy Daniela couple mx
9
Normal
Pros:

vistas y camas cómodas

Cons:

hubo un tema con la reservación y no se mostraron nada colaboradores sólo me redirigian a la aplicación y ellos no hacían nada por ayudarme

2026-06-23 via Nuitee
A
Andrew extended_group gi
9
Fantastic hotel in Guada
Pros:

Amazing facilities especially the rooftop bar.

Cons:

Nothing really to say badly about it.

2026-06-23 via Nuitee
C
Christopher couple gb
8
2026-06-22 via Nuitee
R
Rincon solo_traveller us
3
I like the location and the facilities but didn’t like the upsell and also very noise floor they put us in 40th just bel
Pros:

Location

Cons:

They upsell you, but I didn’t see the value

2026-06-21 via Nuitee
H
Harmanpreet family_with_children ca
10
Staff was really very good. Thanks
Pros:

Everything

2026-06-20 via Nuitee
F
FABIOLA family_with_children mx
4
Cons:

que tuve una situacion con mi vehiculo y en lugar de apoyarme, me pidieorn que me retirara.

2026-06-13 via Nuitee
M
Maria Del Carmen family_with_children mx
10
Mi hotel favorito en Guadalajara
Pros:

Todo!! me encanta este hotel, su comodidad, limpieza, comida, area de alberca, vistas y ubicación

2026-06-13 via Nuitee
J
Jose carlos family_with_children us
10
2026-06-10 via Nuitee
P
Paulo Kazuto extended_group br
10
2026-06-09 via Nuitee
J
JOSE ANTONIO family_with_children mx
5
Graduacion
Pros:

Ubicacion, excelente

Cons:

Limpieza deja mucho que desear, la limpieza de la habitacion la hicieron casi a las 15:00 Hrs, NI siquiera se llevaron la basura del cesto y el burro de planchar, asi tal y como lo dejamos, ni siquiera para guardarlo....................dejamos un bote de agua, mismo que me dejaron de recuerdo (Vacio)
Cortesia de frigobar, 2 pepsis y 1 Canada Dry y 1 Botella de agua..........................Mejor no dejen nada, se ven peor dejando eso

2026-06-09 via Nuitee
R
Rosa couple us
8
It was ok , not like the first ocasssion . Lack of customer good services
Pros:

Property was found clean

2026-06-05 via Nuitee
B
blair couple mx
10
2026-06-04 via Nuitee