Everhome Suites Glendale Sports Entertainment District

That the front desk woke me up at 7:30 am to tell me my payment dint go thru, so I had to get up go to the front to show them it did in my end. Then got back to bed after a late night at a concert just to have staff again enter my room, scared my daughter really bad. When I finally checked out the manager apologized and stated she would send me a discount via email never got anything.
I was really looking forward to sleeping in due to being in ICU with a family member for a week then being at a concert late, it was impossible at this hotel

I wanted to pay with a different credit card at checkout and was not allowed. Didn't make sense. Employee was like a scared mouse and went to manager who wouldn't come out to chat with me until much later after waiting and not understanding why the request couldn't be accomodated.

They sold our rooms even though they were paid for. Left our family stranded.

Check in took a long time

Pricing could have been less comparable to other hotels with more amenities

There was often no one at the front desk and a sign that said they would return shortly. This happened when our key stopped working. Very frustrating.
There was no bedside table.
It was 105 degrees and the ice maker in our freezer didn’t work. The hotel did not offer any other option to get ice.
There was a homeless man living in the lobby.

Lots of traffic noise from the L101. Had to keep the fan on all night to help drown out the noise. Also, my room was across the hall from the doorway to the stairwell, and the door slammed when used. The noise was heard clearly from my room.

The front desk person on duty when we checked out was friendly and cheerful. Only saw her 1 time in 5 days

Our room was on the side near the road and it was so noisy. Someone was playing loud music all night long. We could hear loud thuds coming from the room upstairs. Very noisy place!!! The Asst mgr at the front desk was very rude. She was actually arguing with the customer in front of me and there were a lot of people in line….very unprofessional

Staff. Not friendly at all, never checked on how your doing
You can come in contact with staff and most would not acknowledge your existence. Check in was awful. I arrived at 2:11 pm. Checking was at 3pm. My sister surprised me and also booked a suite. She went through the whole process of check in; although they told her the room was ready she was told that she could not check in , until 3pm, so we left with nowhere to go. We came back at 2:57 pm and there was a line. The young man at the desk was having difficulties as he was early. He finally said he was new and was in training, but no trainer? Finally the assistant manager came from the back and begin to help. It was a slow process. Finally the 1st customer was processed. The next guy was told his room wasn't ready; although it was after 3pm. I finally was checked in at 3:23pm. I was easy, because I was prepaid. Some other things: a badly cracked plate in my room, dirty bathroom sink, a drawer in the middle of the kitchen cabinet that would stay shut/,closed, and a dirty partition between love seat and bed. The partition had some kind of liquid visibly on the side nearest the bed. I was hoping it was lotion. I dampened a cloth and cleaned it myself. On my 3rd day I walked out of my room, but forgot something. I turned around to go back in and neither of my key cards worked. I had to go to the front desk
I was told they only checked me in until t3/1 and not 3/2. It was the same assistant manager that had checked me in. I also had problems with lights in my room and had to reset circuit breakers.

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