SkyCity Hotel Auckland

Hotels
8.6 (8409 reviews)
Cnr of Victoria & Federal Streets , Auckland , nz

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
7.74
Some reviews mentioned issues with cleanliness and room upkeep.
Service
9.21
Several reviews praised the staff as friendly and helpful.
Location
9.25
Multiple reviews highlighted the fantastic location of the hotel.
Room Quality
8.2
Good quality rooms were stated, but some noted accessibility issues.
Amenities
8.73
Facilities were generally appreciated, though some reviews suggested upgrades.
Value for Money
8.19
Mention of high prices but acceptable for quality received.
Food and Beverage
8.74
Restaurants and cafes in the hotel received positive comments.
Overall Experience
8.71
Overall positive sentiment throughout various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:05

Property Description

Luxurious Accommodation
SkyCity Hotel Auckland, located in the heart of Auckland CBD, offers beautifully appointed rooms and suites with modern amenities including free WiFi and a flat-screen TV. Each room provides a view of the courtyard or city skyline, ensuring a memorable stay.

Entertainment and Dining
Guests can enjoy 24-hour entertainment at SkyCity Casino, along with a variety of dining options at more than 20 restaurants, cafes, and bars. The iconic Sky Tower nearby offers panoramic views from 3 observation levels, making it a must-visit attraction.

Convenient Location
Situated next to the Sky Tower and SkyCity Casino, and just a short walk from Britomart Bus and Train Station, SkyCity Hotel Auckland provides easy access to the city's key attractions and transportation hubs.

Book your stay at SkyCity Hotel Auckland for a luxurious and convenient experience in Auckland CBD.

Important information:

Please note that SkyCity Hotel Auckland requires a NZD 100 per night on credit card pre-authorization or NZD 200 cash deposit upon check in to cover any incidental charges. This deposit will be refunded upon check out, minus any applicable charges. You must show a valid photo ID and credit card upon check-in. Please note that there is a 1.8% charge when you pay with a credit card. Please note that the private parking is valet parking and is offered at an extra cost. Public parking is also available for an extra cost. It is self parking and only allows 1 entry and 1 exit. Please note that when booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

8.6
Based on 8409 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 8.74
Overall Experience: 8.71
P
Pearson solo_traveller nz
10
2026-06-20 via Nuitee
T
Tanimo solo_traveller nz
9
Pros:

Location, the room and the staff were very friendly.

Cons:

The shower i found a female under wear hanging up the shower curtain rack and the curtain doesn't reach the other side of the rack so the water still get on the door

2026-06-20 via Nuitee
K
Kura couple nz
10
Pros:

Love it

2026-06-20 via Nuitee
N
Nicola solo_traveller nz
8
Fabulous stay. Would recommend and probably go again if a night in Auckland was needed
Pros:

Excellent size room, bedding and slept so well.

Cons:

Had a little trouble figuring out the lifts but helpful guests on hand sorted me out.

2026-06-20 via Nuitee
C
Christie solo_traveller nz
10
2026-06-19 via Nuitee
T
Tynaya couple nz
6
Below average
Pros:

Location

Cons:

Room was smelly like Indian food

2026-06-19 via Nuitee
W
Wendy solo_traveller au
8
Pros:

Quiet, clean and comfortable. Staff friendly and respectful.

Cons:

I was told by reception that my room had an excellent view of Auckland......it absolutely didn't. No tissues in bathroom

2026-06-19 via Nuitee
N
Nick solo_traveller nz
10
2026-06-19 via Nuitee
L
Lana extended_group nz
10
2026-06-19 via Nuitee
E
Eteta solo_traveller nz
9
Cons:

We had blood dots on pillow and bed

2026-06-19 via Nuitee
A
Andre couple nc
10
Revenons en fin d année
Pros:

Tout chambre très lumineuse grande rien à dire

Cons:

Tout apprécié

2026-06-18 via Nuitee
J
Judith solo_traveller nz
9
Pros:

We enjoyed our time.

2026-06-18 via Nuitee
T
Tristan solo_traveller nz
10
Pros:

Loved everything at the SkyCity Hotel

Cons:

Nil

2026-06-18 via Nuitee
E
Eteta solo_traveller nz
10
Pros:

Everything was good 👍

2026-06-18 via Nuitee
L
Logie solo_traveller nz
10
2026-06-18 via Nuitee
A
Amornwan couple nz
8
2026-06-18 via Nuitee
V
Versalko solo_traveller nz
9
I'll be back
Pros:

great place, vibrant, happy people and staff were always willing to answer my silly questions - location is great, busy part of town but quiet and accommodating , enjoyed the food, accommodation and even had a wee gamble

Cons:

is was so hassle free there was nothing i didnt like

2026-06-18 via Nuitee
A
Amornwan couple nz
8
2026-06-18 via Nuitee
L
Lolo solo_traveller nz
10
I had the best birthday and everything was perfect the way I wanted to be and
Pros:

I really like the room space, room service was nice and they were so helpful.

Cons:

Nothing

2026-06-17 via Nuitee
A
Andrew solo_traveller nz
8
2026-06-17 via Nuitee