SkyCity Hotel Auckland

Hotels
8.6 (8932 reviews)
Cnr of Victoria & Federal Streets , Auckland , nz

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
7.74
Some reviews mentioned issues with cleanliness and room upkeep.
Service
9.21
Several reviews praised the staff as friendly and helpful.
Location
9.25
Multiple reviews highlighted the fantastic location of the hotel.
Room Quality
8.2
Good quality rooms were stated, but some noted accessibility issues.
Amenities
8.73
Facilities were generally appreciated, though some reviews suggested upgrades.
Value for Money
8.19
Mention of high prices but acceptable for quality received.
Food and Beverage
8.74
Restaurants and cafes in the hotel received positive comments.
Overall Experience
8.71
Overall positive sentiment throughout various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:05

Property Description

Luxurious Accommodation
SkyCity Hotel Auckland, located in the heart of Auckland CBD, offers beautifully appointed rooms and suites with modern amenities including free WiFi and a flat-screen TV. Each room provides a view of the courtyard or city skyline, ensuring a memorable stay.

Entertainment and Dining
Guests can enjoy 24-hour entertainment at SkyCity Casino, along with a variety of dining options at more than 20 restaurants, cafes, and bars. The iconic Sky Tower nearby offers panoramic views from 3 observation levels, making it a must-visit attraction.

Convenient Location
Situated next to the Sky Tower and SkyCity Casino, and just a short walk from Britomart Bus and Train Station, SkyCity Hotel Auckland provides easy access to the city's key attractions and transportation hubs.

Book your stay at SkyCity Hotel Auckland for a luxurious and convenient experience in Auckland CBD.

Important information:

Please note that SkyCity Hotel Auckland requires a NZD 100 per night on credit card pre-authorization or NZD 200 cash deposit upon check in to cover any incidental charges. This deposit will be refunded upon check out, minus any applicable charges. You must show a valid photo ID and credit card upon check-in. Please note that there is a 1.8% charge when you pay with a credit card. Please note that the private parking is valet parking and is offered at an extra cost. Public parking is also available for an extra cost. It is self parking and only allows 1 entry and 1 exit. Please note that when booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 8932 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 8.74
Overall Experience: 8.71
G
Gwimbi couple nz
10
2026-08-22 via Nuitee
B
Benjamin solo_traveller nz
8
Pros:

Location

2026-08-22 via Nuitee
C
Craig couple nz
10
2026-08-22 via Nuitee
R
Rawiri Wihapi family_with_children nz
10
2026-08-22 via Nuitee
K
Kathryn couple nz
8
2026-08-22 via Nuitee
J
Jade solo_traveller au
9
Well done
Pros:

The staff were exceptional and that includes the cleaning staff. Just want to say massive thank you to the cleaning staff, they went out of there way to help me out and not many cleaning staff would do that. Reception thank you for all that you do.

Cons:

Nothing to say.

2026-08-22 via Nuitee
M
Mike couple nz
9
2026-08-21 via Nuitee
J
Jake solo_traveller nz
9
Pros:

Close proximity to everything

Cons:

The homeless around the area

2026-08-21 via Nuitee
K
Katherine solo_traveller nz
6
Cons:

No air flow, very hot and stuffy

2026-08-21 via Nuitee
A
Amanda couple nz
4
Well to find out they got the names wrong on message for guests to finding out they charged the guests a bond when it wa
Pros:

Close to everything

Cons:

My booking wasn’t listened to my needs

2026-08-21 via Nuitee
S
Sebastian couple nz
10
2026-08-21 via Nuitee
K
Keite couple nz
7
2026-08-21 via Nuitee
D
Darren solo_traveller nz
7
2026-08-21 via Nuitee
P
Paula solo_traveller au
10
Pros:

Great location

2026-08-21 via Nuitee
N
Nicky couple nz
9
Pros:

Location and facilities

Cons:

No pool

2026-08-20 via Nuitee
K
Kathryn couple au
9
The room service had the best butter chicken and naan I have ever had! The bedroom was spacious and the bed was comforta
Pros:

The parking under the building was extremely convenient. The room was spacious and the bed was comfortable. There was a washing machine within the building (I didn’t use it).

Cons:

It was a bit of a maze to get around. I didn’t like how I couldn’t open the curtains without other neighbours seeing in (inner courtyard facing). You require a physical card to make a payment, and not via your phone. As an international traveller this is the first I have ever encounter this, and was shocked for this level of hotel.

2026-08-20 via Nuitee
M
Myra couple nz
10
It is in a very good location, accessible to the shops and restaurants.
Pros:

It is close to everything

Cons:

The pillows are all big and thick, hence we had an uncomfortable sleep.

2026-08-20 via Nuitee
R
Rosemary solo_traveller nz
10
Pros:

Very good customer service

2026-08-20 via Nuitee
A
ANDREW couple nz
10
2026-08-19 via Nuitee
H
Harding couple nz
10
excellant
Pros:

Room was easy to find, and bed was lovely big and comfy.
Room was clean and comfortable.

Cons:

Maybe have a biscuit for you to have with your hot drink on arrival to the room.
Also, can you please put more milk in the fridge for two-night stays and more of a coffee selection.

2026-08-19 via Nuitee