Palais Jena Hotel & Spa

Hotels
7.9 (785 reviews)
Route d'Ourika Km 6 , Marrakech , MA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly Staff
Comfortable Rooms
Cons:
Dirty Facilities
Poor Breakfast

Categories

Cleanliness
7.23
Several reviews mention a dirty hotel and unclean bathrooms.
Service
8.7
Staff are generally polite and helpful across various reviews.
Location
7.74
Location is described as inconvenient, being far from the city center.
Room Quality
8.19
Mixed feelings; some rooms were noted as dated but comfortable.
Amenities
8.22
Amenities had both positive mentions and criticism, especially concerning the spa.
Value for Money
8.18
Value perceived as low due to previously mentioned issues despite some positive aspects.
Food and Beverage
7.23
Multiple reviews indicate dissatisfaction with breakfast options and quality.
Overall Experience
7.7
Overall mixed experience with several downsides mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 18:33

Property Description

Luxurious Accommodation
Palace Jena, nestled in Marrakech, offers a lavish stay with an outdoor pool, free parking, and a serene garden. The 4-star hotel boasts a concierge service, tour desk, and a 24-hour front desk for your convenience.

Elegant Rooms with Modern Amenities
Each room at Palace Jena is tastefully designed with a desk, flat-screen TV, air conditioning, and a private bathroom with premium toiletries. Some rooms even feature a charming terrace for a relaxing retreat.

Culinary Delights and Diverse Dining
Indulge in a culinary journey at the hotel's restaurant offering a fusion of French, Italian, and Moroccan cuisine. Special dietary needs are catered to with vegetarian, halal, and vegan options available.

Book your stay at Palace Jena for an unforgettable blend of luxury and comfort.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 785 reviews
Cleanliness: 7.23
Service: 8.7
Location: 7.74
Room Quality: 8.19
Amenities: 8.22
Value for Money: 8.18
Food and Beverage: 7.23
Overall Experience: 7.7
I
Ionela • solo_traveller • it
10
Molto rilassante
Pros:

La zona piscina molto pulita. E il personale molto disponibile

Cons:

Andava tutto bene

2026-10-24 • via Nuitee
I
Ionela • couple • it
10
2026-10-24 • via Nuitee
F
Firas • solo_traveller • tn
10
2026-10-23 • via Nuitee
E
Emilie • couple • be
10
2026-10-23 • via Nuitee
M
mit • couple • it
9
Soggiorno rilassante e rigenerante
Pros:

Cordialità, disponibilità e gentilezza del personale

Cons:

Un pò fuori dal centro ma raggiungibile velocemente con i mezzi, zona tranquilla e serena

2026-10-23 • via Nuitee
M
menzli • solo_traveller • ma
5
2026-10-22 • via Nuitee
R
reda • solo_traveller • ma
8
Le paradis du Palais Jena
Pros:

J'ai aimé les piscines.
La touche marocaine aussi parfaite.
Terasses maghnifiques.
La verdure mais faut un petit entretien mais en global c bien.
👍👍👍

Cons:

Manque l'animation le soir pour faire sortir les clients au café de la piscine plus de vie en exterieur.
Refaire les assises des chaises au niveau des terasses.
Refaire toute la pergola du Restaurant c'est un ancien style.
Toute en pensant a des ouvertures plus grandes sur la piscine

2026-10-21 • via Nuitee
A
Argha • couple • gb
10
Pros:

The Hotel was a real gem located around 8km out of the bustling Medina and the attractions. We liked the location particularly because it was peaceful yet only a 15 min taxi to the main centre. The room and the bathroom was good sized with an exceptionally large balcony. We had a few meals in the hotel, the menu was compact but the food was great. The staffs were real gem they organised our airport transfer and very informative about everything. We arrived nearly 3hrs before check-in time but it was not a problem. I highly recommend this hotel.

2026-10-21 • via Nuitee
N
Nonneman • solo_traveller • be
7
7 ladys
Pros:

Zwembad. Ontbijt, personeel

Cons:

Kamdr, verouddrd. Lekkende kraan

2026-10-19 • via Nuitee
C
Coen • couple • nl
6
Een mooi hotel met hele mooie kamers waar je geluk moet hebben met de omstandigheden van buiten.
Pros:

In de basis is het een schitterend hotel met hele nette faciliteiten. Het eten was prima tot goed en het ontvangst en het verblijf an zich zijn goed geregeld.

Voor je rust hoef je hier niet naartoe te komen of moet je heel duidelijk aangeven dat je een kamer wilt aan de andere kant van het hotel aan de zijde die niet langs de hoofdweg ligt. Als je dit wel hebt wordt slapen best een lastig iets als je niet goed slaapt op harde geluiden. De drukke weg zorgt voor enorm veel rumoer. Verder waren de kamers erg mooi!

Zorg zelf van te voren dat je vervoer van en naar het hotel regelt, want als het hotel dit voor je doet kun je zomaar eens 2 uur wachten terwijl elke keer wordt aangegeven dat er een auto klaar staat met 5 minuten. Frusterend.

Als je echt voor Marrakech komt raad ik aan dochter in de Medina te gaan zitten in een mooi Riad.

Cons:

Het geluid in de kamer en de communicatie van het personeel.

2026-10-18 • via Nuitee
A
ATFI • solo_traveller • ma
5
2026-10-18 • via Nuitee
H
Hecham • couple • ma
6
2026-10-17 • via Nuitee
L
Leonora • couple • dk
10
Cons:

Det ligger ret langt væk fra centrum men hotellet har en god taxi mand der altid er til rådighed

2026-10-17 • via Nuitee
A
Amandine • couple • fr
10
Pros:

Tout le personnel est adorable ! Ils sont tous aux petits soins. Tout est fait et pensé pour notre confort.

2026-10-17 • via Nuitee
L
Lauriane • family_with_children • fr
7
2026-10-17 • via Nuitee
B
Bidda • family_with_children • fr
8
2026-10-16 • via Nuitee
A
Abir • solo_traveller • ma
10
Pros:

Le personnel est professionnel et chaleureux
On a bien aimé le séjour
A refaire sans doute

2026-10-16 • via Nuitee
A
Arroub • solo_traveller • ma
8
Pros:

Très bien

2026-10-16 • via Nuitee
M
Meriem • couple • ma
9
Pros:

الموظفون لطفاء جدا، يتحدثون بطريقة مؤدبة جدا ويشرحون لنا كل شيئ، يستجيبون مع اي سؤال او حاجة خاصة السيدة الموجودة في الاستقبال الله يكرمها، والعاملين في المسبح والمطبخ والمشرفين على الفطور أقول لهم شكرا شكرا كثيرا. افضل شيئ وأول شيئ أراه هو الاستقبال. إضافة إلى النظافة والطبيعة والهدوووء . لا أنسى الفطور رائع ومتنوع 🥰🥰😍😍

Cons:

رائحة الرطوبة بالغرفة التي تواجدت فيها بالاسفل

2026-10-15 • via Nuitee
I
issmail • couple • ma
8
👍
Pros:

Très satisfait
Merci à Amal
pour son accueil chaleureux

2026-10-15 • via Nuitee