Otter Hotel

1. A very creative interpretation of a “Mountain View” room. The primary view is another wing of the hotel and the guests on their balconies (or in their rooms if the curtains are open), with only a mountain peak visible behind it.
2. There is virtually no storage space—just five clothes hangers in a tiny open wall niche. No wardrobe, shelves, or drawers.
3. Getting coffee or tea in the room involves an unnecessary song and dance. Instead of providing a simple coffee machine, guests have to complete paperwork by a certain time, boil water in a kettle, and then manually brew filter coffee in a separate device. Most tourists—especially those leaving early for a hike—just want a quick cup of coffee, not a Rube Goldberg process.
4. No bedside lamps.
5. Overall, the room layout is poorly thought out, making the space feel cramped and inefficient.

Rooms do not look as nice as on pictures. Room with direct view on other hotel rooms (no privacy). Noisy air conditioning, poor WiFi, no bar or cafe.
The wait for elevators is too long.
No slippers for Hot pools/Sauna.
The front desk strongly recommended us to book with them two activities/excursions which did not worth it (and very expensive!). We were very disappointed.
Overall: price of a 5 stars hotel which looks like a 3 stars in practice (while being 4 stars).

Nil

At the first time around you'll have to find your way in the hotel (which elevator?). Once you're settled, that works out fine.

A bit out of the town but gave bus passes

Nos lits étaient petits et la climatisation faisait beaucoup de bruit et impossible de l’éteindre pour arrêter ce bruit. L’hôtel est bien, mais assez cher pour le confort de la nuit.

The restaurant was too fancy for a quick bite of food. Not enough selection.

There was a large party situated near us during our stay. This was especially frustrating as we were told upgrading at check-in was a good idea as the room they could upgrade us to was in a quiet corner of the property. Their behaviour was out of order, keeping us awake until 0300 in the morning by using the fire escape as a smoking area right outside our room. In future, it may be appropriate for the property to consider more carefully where guests staying in large parties there to party are placed, compared to a quiet couple on holiday. This would negate our poor experience on our first night. This was resolved well though, hence our still high opinion of our stay.