Ficus Hotel

Hotels
7.5 (342 reviews)
4to Piso, Centro Cardiovascular de Puerto Rico y el Caribe Ficus Hotel , San Juan , pr

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Facilities

Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Accessible parking
Parking garage
Vending machine - drinks
Staff adhere to local safety protocols
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Convenient location
Good value for money
Cons:
Cleanliness issues
Noisy environment
Uncomfortable beds

Categories

Cleanliness
6.14
Several reviews highlighted issues with cleanliness, including dirty bathrooms and unclean towels.
Service
8.11
Overall positive mentions of the staff being friendly and helpful.
Location
8.65
Many reviews praised the convenient location of the hotel.
Room Quality
7.1
Mixed sentiments; some found rooms comfortable, while others noted issues with temperature and beds.
Amenities
7.13
Amenities were mentioned as decent, but some guests pointed out limitations like a small gym.
Value for Money
8.59
Generally described as comfortable and good value for the price.
Food and Beverage
6.64
Some reviews mentioned a lack of breakfast options, affecting the score.
Overall Experience
7.61
While there were mixed reviews, many guests reported a satisfactory stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:12

Property Description

Convenient Location
Ficus Hotel, located in San Juan, offers a central spot near major attractions including the Museum of Art of Puerto Rico and Fort San Felipe del Morro.

Comfortable Rooms
Each room at Ficus Hotel is well-equipped with a coffee machine, private bathroom, and city view. Guests can enjoy amenities such as air conditioning and a desk for their convenience.

Bilingual Staff and Nearby Attractions
The hotel's reception staff are fluent in both English and Spanish, ensuring a smooth stay for international guests. Additionally, popular spots like Condado Lagoon and Barbosa Park are just a short distance away.

Book your stay at Ficus Hotel for a memorable experience in San Juan!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.5
Based on 342 reviews
Cleanliness: 6.14
Service: 8.11
Location: 8.65
Room Quality: 7.1
Amenities: 7.13
Value for Money: 8.59
Food and Beverage: 6.64
Overall Experience: 7.61
F
Felix • couple • pr
8
Bien
Pros:

Localización y precio

Cons:

No había agua caliente en la ducha

2026-06-20 • via Nuitee
J
Jessenia • solo_traveller • pr
9
Pros:

Es tranquilo

Cons:

Baño incómodo

2026-06-05 • via Nuitee
J
Jose • couple • pr
9
Pros:

Localidad

Cons:

Cool

2026-05-16 • via Nuitee
T
Ted • couple • pr
9
2026-05-16 • via Nuitee
S
Sonia • couple • pr
10
Excelente
Pros:

Me gustó lo accesible para poder estar cerca de mi esposo mientras estuvo hospitalizado.

Cons:

La ducha, es muy pequeña. En cuanto a lo demas, estuvo bien.

2026-05-10 • via Nuitee
P
Plata • solo_traveller • co
10
Pros:

Las camas son cómodas y la habitación grande

Cons:

Es un 8 piso dentro de un hospital,y queda un poco retirado de la zona turista,pero nada que el uber pueda solucionar

2026-05-03 • via Nuitee
G
Guevara • solo_traveller • us
5
Convenient but too expensive for what you get
Pros:

It was a convenient spot. Vending machines.

Cons:

I had to take cold showers. I found 2 roaches in my room! The shower was small. It said no smoking but i found cigarette ashes in my room. Very small showers & no wash clothes. Too expensive for what you get.

2026-05-03 • via Nuitee
P
Pedro • solo_traveller • us
10
2026-05-01 • via Nuitee
T
Ted • solo_traveller • pr
8
Pros:

Ubicación y limpieza

Cons:

Hay TV que no puedes usar, no hay internet, cafetera no funciona, empleados poco conocedores del asunto.

2026-04-29 • via Nuitee
L
Luis • couple • us
1
I never checked in, no one confirmed my visit and no one’s was at front desk.
Pros:

Couldn’t check in no one ever at front desk.

Cons:

I never checked in

2026-04-20 • via Nuitee
M
Mark • couple • us
4
Bad Experience , Disappointed
Pros:

Location

Cons:

Bathroom not clean, bathroom fixtures loose and falling, dress drawers open by themselves, no ice, no internet and TV later in the evening, room not ready had to be cleaned, expect much more from a hospital hotel….

2026-04-14 • via Nuitee
J
Jose • solo_traveller • us
7
Place was decent but had no regular tv and rarely anyone at the front desk
Pros:

Close to downtown

Cons:

The entertainment no regular tv

2026-04-10 • via Nuitee
Y
Yasmine • couple • fr
2
Séjour très décevant avec de nombreux dysfonctionnements et une organisation à revoir
Pros:

Le personnel était globalement très gentil, accueillant et serviable malgré les nombreux problèmes rencontrés.

Cons:

Carte de chambre inutilisable presque tout le séjour, attente pour accéder à la chambre, incident grave de sécurité (on nous a demandé de prendre une carte universelle derrière le comptoir), ménage quasi inexistant, climatisation bloquée avec froid constant, fenêtres impossibles à ouvrir, et parking annoncé gratuit mais finalement payant.

2026-04-09 • via Nuitee
A
Alejandro • family_with_children • es
7
2026-04-05 • via Nuitee
L
lucía • extended_group • es
10
muy buena
Pros:

la localidad y la cercanía de los trabajadores

Cons:

nada, al estar en un centro médico el ambiente es inusual, pero estaba genial localizado, a buen precio y con un gran servicio.

2026-04-04 • via Nuitee
L
Lindsay • family_with_children • us
6
2026-04-04 • via Nuitee
K
Karla • couple • pr
9
2026-04-03 • via Nuitee
L
Listanich • solo_traveller • us
10
2026-04-02 • via Nuitee
T
torres • family_with_children • pr
10
Excelente
2026-03-31 • via Nuitee
K
Keishla E • family_with_children • pr
10
2026-03-26 • via Nuitee