Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Ultra clean hotel
Amazing staff
Good location
Cons:
Can smell exhaust fumes
Accessibility issues with uphill paths

Categories

Cleanliness
9.28
Multiple reviews highlight the hotel being ultra clean with attention to hygiene.
Service
9.75
Staff are described as amazing, very helpful, and friendly, communicating well in multiple languages.
Location
9.29
Many reviews mention a good location close to main attractions, though some mention accessibility issues.
Room Quality
9.24
Rooms are spacious, comfortable, and well-equipped, receiving frequent positive comments.
Amenities
8.77
Facilities like a laundry machine and kitchen are mentioned as complete, but some minor issues noted.
Value for Money
9.23
Value is perceived as high considering the services and amenities provided.
Food and Beverage
8.28
No significant mentions of food services; rating based on general expectations.
Overall Experience
9.75
Overall a very positive sentiment with several guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:00

Property Description

Modern Comfort and Convenience
Stay`sOTARU offers a comfortable stay with air-conditioned rooms, free WiFi, and city views. Each room comes with a private bathroom, fridge, microwave, and balcony for a relaxing experience.

Relaxation and Recreation
Unwind in the hotel's hot tub after a day of exploring nearby attractions like Otarushi Zenibako City Center and Otaru Canal Park. Enjoy the convenience of non-smoking rooms equipped with free toiletries, bed linen, and towels.

Convenient Location
Located just 1.7 km from Otaru Station, StaysOTARU provides easy access to transportation options. Explore the area with Shin-Sapporo Station and Sapporo Station within reach. Book your stay now and experience comfort and convenience at StaysOTARU.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9.2
Based on 1008 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.29
Room Quality: 9.24
Amenities: 8.77
Value for Money: 9.23
Food and Beverage: 8.28
Overall Experience: 9.75
Y
Yuhan • family_with_children • tw
9
Pros:

房間、浴室整體空間都挺大的
停車方便
餐廚具也算完備
走路至界町通約5-6分鐘，很近

Cons:

晚間不明原因跳電多次

2026-05-22 • via Nuitee
P
Purnomo • extended_group • id
10
2026-05-21 • via Nuitee
七海 • couple • jp
8
よかった
Pros:

湯船も広いし、ロケーションもいい、キッチンもあってすごかった

Cons:

立地がちょっと不便

2026-05-21 • via Nuitee
秝汝 • family_with_children • tw
10
Pros:

空間舒適!床也很好睡!1樓有咖啡機點心糖果試吃之後還去超市買回台灣請朋友吃!還有公共使用調味品讓我們烹煮非常方便可供非常滿意

2026-05-20 • via Nuitee
C
CHAO-CHANG • extended_group • tw
9
2026-05-18 • via Nuitee
B
Bee Leng Iris • solo_traveller • sg
10
Very clean and comfortable
Pros:

Super clean and well maintained.

Cons:

NA

2026-05-18 • via Nuitee
C
Chia Yu • couple • tw
10
2026-05-18 • via Nuitee
Y
YUN-CHING • couple • tw
10
2026-05-18 • via Nuitee
Y
Yu Ming • extended_group • tw
4
Pros:

Every one

Cons:

Front table attitude, command costumer

2026-05-17 • via Nuitee
Z
Zih-Yuan • extended_group • tw
9
Pros:

員工親切介紹、整體乾淨舒適、位置不錯、可以看海

Cons:

房間因前一位客人煮食，留下油煙與異味

2026-05-17 • via Nuitee
T
TAMURA • couple • jp
10
最高
Pros:

綺麗だった

Cons:

特にない。

2026-05-17 • via Nuitee
H
HOUJEN • solo_traveller • tw
10
會想再次入住
Pros:

沙發&床鋪位於有榻榻米區域，與廚房剛好由一個中島桌區隔，浴室空間很大，也有浴缸，水量很大也很熱，整體來說很棒。

2026-05-16 • via Nuitee
J
JUIEN • extended_group • tw
10
房間的空間設計很棒，有人走動時不會打擾睡覺的人，我們住四人房，每個人有一張床，還有廚房中島。剛好那天下雨☔️索性就直接超市買食材煮飯，電鍋、微波爐，跟餐具🍴一應俱全。剛好預訂了一件包裹📦，飯店僅代收已付款完成的種類，而且很好的幫我們拿至房間
Pros:

員工非常親切，接待時介紹的很詳細
有個免費零食吧附咖啡機很讚
可以俯瞰小樽港口的陽台，還附陽台椅，很適合欣賞風景

Cons:

沒有，室內還有暖氣，無可挑剔

2026-05-14 • via Nuitee
M
Miranda • solo_traveller • us
8
2026-05-12 • via Nuitee
J
JIYOON • solo_traveller • us
10
2026-05-12 • via Nuitee
淂雍 • couple • tw
10
2026-05-09 • via Nuitee
都築 • family_with_children • jp
10
最高
Pros:

歩いて繁華街に行ける。
ルタオなどのお店に近い！
部屋もとても綺麗で使いやすい。

Cons:

特にない！

2026-05-09 • via Nuitee
Y
Yun Ching • extended_group • tw
9
2026-05-09 • via Nuitee
H
HSIN MING • couple • tw
9
比預期還要好，謝謝。
Pros:

客房有家的感覺，有洗衣機、可以煮飯、空間寬敞。

Cons:

沒有

2026-05-08 • via Nuitee
C
C M S L • solo_traveller • tw
9
Pros:

Quiet neighbourhood. Clean and relatively newer. Good facilities. Good customer services.

Cons:

Located on the hillside. A little bit steep and better come in with a car.

2026-05-07 • via Nuitee