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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Massage services
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Non-smoking throughout
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Wheelchair accessible
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Heated pool
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Lower bathroom sink
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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ATM/banking
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Front desk (limited hours)
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Free wired internet
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Access to nearby indoor pool
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Self parking (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Covered parking
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Health or beauty spa nearby
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Swimming nearby
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious 4-Star Hotel on Merchants Quay
Award-Winning Dining Experience
Indulge in exquisite à la carte dishes at our renowned restaurant, while Granary Bar offers a casual dining experience with a variety of carvery and bar snacks.
State-of-the-Art Leisure Complex
Unwind and rejuvenate in our leisure complex featuring a swimming pool, fully-equipped gym, relaxing sauna, and invigorating steam room. Perfect for a tranquil escape in the heart of the city.
Convenient City-Centre Location
Located on Merchants Quay, our hotel is just a stone's throw away from all the city-centre amenities, vibrant pubs, bars, and restaurants. Experience the perfect blend of comfort and convenience during your stay at Canal Court.
Book now and elevate your stay with us at Canal Court Hotel & Spa.
Please note the spa is subject to availability.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for £20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Served my purpose with nice big bed. But expensive for old bathroom.
Homily
Nothing
General ambience and facilities
All was good!
Liked the location of the hotel and the facilities
Member of staff parked across the yellow box and got out of car with her husband, we politely asked them to move as it wasn't a parking spot and there response was I work here I'll do what I want , fuck off you c***s , wasn't exactly the start to our stay we wanted , we then seen the husband and partner in bar which they made my partner feel uncomfortable which we reported to member of reception and nothing was done so ended up leaving the bar and going to a bar outside the hotel which we didn't anticipate doing
noisy room , was just outside roof of all the kitchen equipment extractors . ... and roim fridge noisy
everything
All good
All good
I liked the Banner information on the walls downstairs indicating the age of the building and its roots back in time.
I heard my friends commenting on the portions on the plates at the meals .... nothing skimpy at all and all very enjoyable. Good quality food and beautifully prepared and served. I would have thought the booking included breakfast. Maybe it was my box ticking error.
I appreciated the tea making facility in the room and the information about the drinking water available on the corridor. I was also impressed with the water dispenser sensor which stopped the flowing immediately so that so water was wasted or splashed at that point.
I found the room too warm at night but could not manage the control the switch on the wall. I met someone from a different area of the hotel who had turned it the heat but that control was not obvious in my room.
I wondered there was no toilet brush in the Bathroom.
There was no guide for the stations on the TV. I found it hard to locate the stations/programs I wanted to watch.
Overall the rooms and all the public areas of the hotel were very well furnished and maintained all adding to the very pleasant and positive ambiance.
Staff members working there for long numbers of years says something very positive about the working environment ... a loyalty that cannot be bought nevertheless invaluable.
My visit was too short which shows that there was no sense of a need to get away from there. No difficulty that could not be dealt with. Left with a feeling I would like to come back sometime PG.
Everything, especially the staff!
Nothing
Great
The bathroom in the bedroom could do with a painting
Staff, Food, Drinks, Location and atmosphere
A bit dark in places and some carpets need replaced (Reception area). Also, a bit under-staffed.
Breakfast was lovely couldnt fault it. Staff were all exceptional and location good. Very comfortable bed.
Could do with refurbishment esp the bedroom and toilet, cracked ceilings in bedroom with stains from leaks above, shower door leaking and holes in tiles patched up, outdated. The pool was ok but could also do with an update. Long waits on lifts due to some being out of service and not easy with toddler and pregnant.
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