Hotel Carrillos Cancun

Hotels
7.9 (263 reviews)
Claveles No. 33 y 35 , Cancún , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Inconsistent service
Cleanliness issues
Noise disruptions

Categories

Cleanliness
7.04
Several mentions of dirty bathrooms and insufficient water pressure.
Service
8.01
Mixed reviews, with some positive comments about staff, but significant negativity regarding a specific receptionist.
Location
9.55
Many reviews praised the location as excellent and convenient.
Room Quality
7.5
Comments on the rooms being old and in need of maintenance.
Amenities
7.53
Limited mentions, but concerns about the pool temperature and water pressure.
Value for Money
8.49
Considered a good deal for the price, despite some issues.
Food and Beverage
7.54
Not much feedback, but mention of nearby dining options.
Overall Experience
7.51
Overall sentiments indicate a mixed experience with some highlights but notable deficiencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:10

Property Description

Convenient Location in the Heart of Cancún

Modern Comforts and Amenities
Hotel Carrillos Cancun offers air-conditioned rooms with city views, flat-screen TVs, and safety deposit boxes. Guests can relax by the outdoor swimming pool or enjoy room service and currency exchange services. The hotel also features a restaurant and bar for added convenience.

Close to Key Attractions
Located centrally, guests can easily visit Cancun Bus Station, Cancun Government Palace, and Beto Avila Stadium. With Cancún International Airport just 17 km away, exploring the city is hassle-free.

Ready to experience comfort and convenience in Cancún? Book your stay at Hotel Carrillos Cancun now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 12 years old stay for MXN 50 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 263 reviews
Cleanliness: 7.04
Service: 8.01
Location: 9.55
Room Quality: 7.5
Amenities: 7.53
Value for Money: 8.49
Food and Beverage: 7.54
Overall Experience: 7.51
J
Jaime • solo_traveller • mx
8
Pros:

Muy agusto, no será muy de lujo pero se está fresco, sábanas limpias, no hay ruido del exterior y muy céntrico.
Cuando vuelva me hospedaré ahí.

Cons:

Detalles insignificantes.

2026-07-17 • via Nuitee
G
GUTIERREZ • couple • co
10
Felicidad
Pros:

La atención fue excelente, el aseo, muy honestos, la presentación de las habitaciones todo impecable ⭐️⭐️⭐️⭐️⭐️

2026-07-16 • via Nuitee
T
Tuz Tzuc • solo_traveller • mx
8
2026-07-13 • via Nuitee
O
ospina • extended_group • co
10
Pros:

Excelente precio

2026-07-13 • via Nuitee
D
Diana • solo_traveller • mx
8
Pros:

Habitacion silenciosa, cama bastante comoda

2026-07-11 • via Nuitee
S
Sydney • solo_traveller • ch
5
2026-07-11 • via Nuitee
M
Mario Manuel • solo_traveller • es
10
Pros:

Cerca de una avenida principal con todos los servicios a mano.
Buena relación calidad precio

2026-07-09 • via Nuitee
E
Erika Paola • family_with_children • co
10
Volvería el trato es muy amable
Pros:

Excelente ubicación, todo muy limpio

Cons:

Le falta luz a los pasillos

2026-07-08 • via Nuitee
J
Jaime • solo_traveller • mx
8
2026-07-08 • via Nuitee
R
Roberto • family_with_children • br
10
Muito boa
Pros:

Limpeza

2026-06-29 • via Nuitee
T
Teresa • solo_traveller • es
8
Pros:

El personal del hotel muy amables todos

2026-06-27 • via Nuitee
M
Martinez • solo_traveller • mx
10
Pros:

Lo limpio, que estaba todo y la ubicación muy buena

Cons:

No tengo queja alguna

2026-06-18 • via Nuitee
O
Oliver • solo_traveller • mx
8
Pros:

Su ubicación cerca de la terminal ADO

Cons:

Algo viejo
Hace falta renovarse

2026-06-16 • via Nuitee
J
Jose • family_with_children • mx
8
2026-06-15 • via Nuitee
I
Isaura • couple • mx
9
2026-06-11 • via Nuitee
C
Cortes Fuentes • solo_traveller • co
10
Muy amable y muy limpio
Pros:

La amabilidad de la gente

2026-06-10 • via Nuitee
R
Rogelio • solo_traveller • mx
10
Pros:

La ubicación cercas de todo en general muy tranquilo

Cons:

Todo bien

2026-05-31 • via Nuitee
A
Alexandra • solo_traveller • ca
4
Very noisy!
Pros:

Ac is good and central location

Cons:

VERY NOISY. There's a club right beside, on top of buses beeping all night, and you can hear ppl in the hallway, litteraly just heard the bathroom flush from my neighbors... and also a nice big German Sheppard as a neighbor barking. So unless your a heavy sleeper I really do not recommend.

The wifi did not work once. And when I went to talk to the lady to see if she could reset it she basically just said wait and see. Never had wifi.

The room doesn't have hot water

And our safety lock is cinolrtely broken.

The lady walked us to the room, turned on the light, that didnt work and just told us to use the small lights...

Obviously cheap price, but again if you don't like noise, STAY AWAY..

2026-05-21 • via Nuitee
L
Lorena • couple • cr
10
Tranquilo
Pros:

La ubicación

Cons:

Todo estaba bien

2026-05-19 • via Nuitee
A
Amez91hdzvic • solo_traveller • mx
10
Pros:

Con todo

Cons:

Ninguna

2026-05-19 • via Nuitee