Hotel Carrillos Cancun

Hotels
7.9 (154 reviews)
Claveles No. 33 y 35 , Cancún , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Inconsistent service
Cleanliness issues
Noise disruptions

Categories

Cleanliness
7.04
Several mentions of dirty bathrooms and insufficient water pressure.
Service
8.01
Mixed reviews, with some positive comments about staff, but significant negativity regarding a specific receptionist.
Location
9.55
Many reviews praised the location as excellent and convenient.
Room Quality
7.5
Comments on the rooms being old and in need of maintenance.
Amenities
7.53
Limited mentions, but concerns about the pool temperature and water pressure.
Value for Money
8.49
Considered a good deal for the price, despite some issues.
Food and Beverage
7.54
Not much feedback, but mention of nearby dining options.
Overall Experience
7.51
Overall sentiments indicate a mixed experience with some highlights but notable deficiencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:10

Property Description

Convenient Location in the Heart of Cancún

Modern Comforts and Amenities
Hotel Carrillos Cancun offers air-conditioned rooms with city views, flat-screen TVs, and safety deposit boxes. Guests can relax by the outdoor swimming pool or enjoy room service and currency exchange services. The hotel also features a restaurant and bar for added convenience.

Close to Key Attractions
Located centrally, guests can easily visit Cancun Bus Station, Cancun Government Palace, and Beto Avila Stadium. With Cancún International Airport just 17 km away, exploring the city is hassle-free.

Ready to experience comfort and convenience in Cancún? Book your stay at Hotel Carrillos Cancun now!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 12 years old stay for MXN 50 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 154 reviews
Cleanliness: 7.04
Service: 8.01
Location: 9.55
Room Quality: 7.5
Amenities: 7.53
Value for Money: 8.49
Food and Beverage: 7.54
Overall Experience: 7.51
A
Alexandra • solo_traveller • ca
4
Very noisy!
Pros:

Ac is good and central location

Cons:

VERY NOISY. There's a club right beside, on top of buses beeping all night, and you can hear ppl in the hallway, litteraly just heard the bathroom flush from my neighbors... and also a nice big German Sheppard as a neighbor barking. So unless your a heavy sleeper I really do not recommend.

The wifi did not work once. And when I went to talk to the lady to see if she could reset it she basically just said wait and see. Never had wifi.

The room doesn't have hot water

And our safety lock is cinolrtely broken.

The lady walked us to the room, turned on the light, that didnt work and just told us to use the small lights...

Obviously cheap price, but again if you don't like noise, STAY AWAY..

2026-05-21 • via Nuitee
L
Lorena • couple • cr
10
Tranquilo
Pros:

La ubicación

Cons:

Todo estaba bien

2026-05-19 • via Nuitee
A
Amez91hdzvic • solo_traveller • mx
10
Pros:

Con todo

Cons:

Ninguna

2026-05-19 • via Nuitee
P
PATRICIA • solo_traveller • mx
7
Buena ubicación
Pros:

La ubicación

Cons:

El trato del personal

2026-05-17 • via Nuitee
S
Serrano • solo_traveller • mx
8
Pros:

Buena atencion

2026-05-16 • via Nuitee
F
Felix Martinez Perez • solo_traveller • mx
10
2026-05-15 • via Nuitee
F
Felix Martinez Perez • solo_traveller • mx
10
Pros:

la ubicación

2026-05-15 • via Nuitee
F
Felix Martinez Perez • solo_traveller • mx
10
2026-05-15 • via Nuitee
A
AimeeGutirrez • solo_traveller • mx
10
Pros:

AimeeGutirrez

Cons:

AimeeGutirrez

2026-05-14 • via Nuitee
S
Steve • couple • nz
3
2026-05-08 • via Nuitee
A
Angie • solo_traveller • mx
10
Pros:

Es la tercera vez que llegó a este hotel, limpieza seguridad, comodidad ubicación excelente, el personal es excepcional costo muy accesible agua caliente wifi todos los servicios me encanta llegar ya este lugar, alrededores puedes encontrar de todo transporte, comida recuerdos

2026-05-02 • via Nuitee
A
Angie • solo_traveller • mx
10
2026-05-02 • via Nuitee
P
PATRICIA • solo_traveller • mx
8
Complicado estacionarse
Pros:

La ubicación

Cons:

El personal

2026-04-28 • via Nuitee
V
Vicente • solo_traveller • mx
9
2026-04-25 • via Nuitee
F
Fred • couple • ca
8
it was a perfect location for where we wanted to be
2026-04-24 • via Nuitee
M
Matija • couple • hr
1
Pros:

Nista

Cons:

Sve

2026-04-24 • via Nuitee
N
Neider Yesith • couple • co
4
2026-04-19 • via Nuitee
Q
Quezada Diaz • couple • mx
10
Pros:

Todo

2026-04-15 • via Nuitee
E
Enrique • solo_traveller • mx
8
2026-04-14 • via Nuitee
E
Enrique • extended_group • mx
8
2026-04-08 • via Nuitee