Green Hotel, a member of Radisson Individuals

Nem lehetett a fürdőben ablakot nyitni és a szellőzés sem működött

Unfortunately we were in a room next to where the baby seagulls were nesting, and as much as I love them they were on top form!
Please don't put people in this room whilst the gulls are raising babies, I'd hate for future guests to potentially be mean to them.

The hotel's response is as disappointing as my experience.

Firstly, the suggestion that I was "aggressive and abusive" is completely untrue. I was neither. I challenged what I believed to be a misleading booking process and an outrageous £50 pet surcharge. I did so firmly, but at no point was I abusive towards any member of staff.

Secondly, the statement that the charge is "set out on all websites and booking channels" completely misses the point. The issue is not whether a pet charge exists. The issue is that Booking.com described the hotel as "pet friendly" without making it sufficiently clear that bringing a dog would add £50, increasing the cost of my room by around 50%.

No reasonable customer who books through Booking.com should be expected to visit the hotel's own website afterwards to discover significant additional charges. If the hotel knows that Booking.com does not present this information clearly, it should insist that it does or decline to market itself in that way.

I have stayed at this hotel many times over the years, before Marriott took it over. The previous pet charge was around £10-£15, which was entirely reasonable. Increasing that to £50 is, in my view, excessive and exploitative.

What disappointed me most was not simply the charge itself, but the attitude. There was no attempt to understand the problem, no goodwill shown to a returning customer, and no willingness to find a sensible solution. The response I received here reflects exactly the same attitude I experienced at reception.

Since leaving, I have stayed at another local hotel whose owners told me they regularly see guests arriving after similar disputes over the Green Hotel's pet policy. Having now experienced it myself, I can understand why.

I stand entirely by my original review.

Es fand eine Hochzeitsfeier mit lauter Musik bis spät in die Nacht statt. Unsere Zimmer befanden sich direkt darüber. Wir wurde nicht darüber informiert oder ein anderes Zimmer angeboten. Zimmer überteuert.

No me gustó que, a pesar de haber solicitado camas individuales, algunas de mis clientas tuvieran finalmente que compartir cama. Además, la última noche no se realizó el servicio de limpieza de nuestra habitación: no hicieron la cama y llegamos incluso a quedarnos sin papel higiénico. Entendemos que había una boda en el hotel, pero tuvimos la sensación de que la atención a los demás huéspedes se vio afectada por este evento.

Por otro lado, algunas de mis clientas tuvieron serias dificultades para dormir debido al ruido constante de las gaviotas. Sus ventanas daban directamente a una terraza, prácticamente al mismo nivel, donde había numerosas gaviotas. Solicitaron la posibilidad de cambiar de habitación, pero no fue posible porque el hotel estaba completo debido a la boda.

Creo que estos aspectos deberían tenerse en cuenta, especialmente cuando se aloja a un grupo y las necesidades de las habitaciones se han solicitado previamente.

We checked the menu online before we booked because of my wife being coeliac, however when we sat down to eat it was different, and we were told its probably not been updated online, however it did not have much coeliac friendly options and as much as we couldn't find fault with any other part of our stay, its for this reason we would not have booked in the first place.
I do assume that because they are new members of the Raddisons individuals group of hotels , the building work and the menu issues are because of the change over and the influx of upgrades required.

The water pressure in bathroom was weak, the floors were squeaky, no lift.

The food overall could have been better,but the accommodation itself was lovely

The hotel is under construction. Amenities were limited. Wifi was out. Waiting for room to be checked by a manager after the housekeeping and the reception clerk had already checked it.

Dinner for our party of 8 was dreadful. We had to ask for a menu (the girl found one but on prompting found 7 more). The menu was very limited and the food, when served, was dreadful. The gammon steaks were more akin to shoe leather than gammon; the lentil soup was too salty; the chicken burger, well give them the benefit of the doubt, it might have been chicken but was closer related again to shoe leather. We were never asked if we needed more drinks and never came to ask if we wanted deserts or coffee. We cancelled our following nights reservation and went to eat at the Raj Mahal in town (quite excellent) instead. They did have a small wedding with 50 guests which was their excuse for everything but in a hotel this size in the tourist season (and 100% occupancy) that was no excuse at all. Our bottles of water were not replenished in our room and reception was not always manned. A taxi that we requested to be booked for Sunday morning for the station was never booked and we only discovered that at 10pm when we checked to make sure that it had in fact been booked.

We booked and said we where traveling with a dog then got hit with a £50 fee for dog I top of our fee paid to booking.com

The blinds were not blackout so bright in morning no bin in the toilet and some of the bathroom fittings were not finished properly