Hotel Chalet Bellerive

Even though we received instructions we still had to search for the entrance and the exact location of the keys upon arrival. The bathroom was old whereas some photos showed updated versions, the listed bathtub was missing completely and the balcony photos shown online were not from our room as the direct lake view was blocked by adjacent apartments and partition walls. Stuck in past decades, the dead flowers on the balcony along with a single chair and faded sun lounger and pillow.

Unfortunately the hotel's marketing is partly misleading since not all rooms include a balcony; our double room had one but my child's single room had the neighbor's balcony right outside the window where they dried clothes and walked past meaning my child could not keep the curtains open or enjoy the view. Guests are also treated unequally regarding room amenities and the lack of coffee cups was a major flaw since the only glassware provided for hot drinks were wine glasses.

The bathroom lacked a bath mat and towel hooks. The only soap provided was a half-empty bottle of cheap hand soap. There is no AC and the portable fan was not enough to cool the room down. Trying to ventilate the room with a cross-breeze was a bad idea as neighbors smoked on the balcony right behind the bathroom window.

The soundproofing was not very good, and there were noisy guests on the lower floor. Because of the loud noise my adult child was even scared at times to walk alone in the staircase. There were also open doors on the floors marked "Privat" and a strong smell of food spread from them at times. Due to the lack of communication from the hotel we did not know if these were shared kitchen spaces open to all guests - something we would have appreciated especially if we could have quickly warmed up a meal or kept something in a fridge.

No staff members were seen during our entire stay except for a cleaner. Messages was in German and there was no one to ask about bike rentals.

Room said balcony, but the only way out was through a window.

Geen kast om kleding op te bergen en geen haakjes om bv je jas op te hangen, en de drukke weg vlak onder je ramen

Kitchen items were pretty dirty, hurt my foot on a dent on the bathroom flooring, one of the window handles was broken.

Not soundproof rooms, we could hear the neighbors all the time especially in the morning, no air conditioning, and also we called one of the phone numbers for help but no one answered or called back

Difficile a trouver l'entrée et la démarche trouver pour les chambres

Huoneeseen piti kuulua parveke, mutta sen sijaan viereisen huoneen parveke jatkui ikkuinoideni taakse ja minulla ei ollut siihen edes ovea. Kylpyhuoneen lattia ja lakanat olivat likaisia vessassa ei ollut ovea.

Les plantes sèches sur le chouette petit balcon.
Une seul chaise sur le balcon.

Just a lack of care. No staff, no help. Hotel rundown, sandpaper towels and loud creaking floors. Hot day so opened windows and doors - lots of flies. Noticed people next door had water - not me (found some in no staff reception). Hand held shower made bathroom floor very wet. No wardrobe to hang clothes. Tacky tap seal on just three sheets of toilet paper and new roll nowhere near toilet - annoying. And I had a kettle, 6 sugars, no coffee!!!

Unfortunately I didn’t sleep well due to very noisey guests who talked on phones all night. Not the properties fault as such, but perhaps if a staff member was onsite they could make sure guests respect other guests.

Die Zimmereinrichtung ist sehr dürftig, kein Schrank oder wenigstens Kleiderhaken, keine funktionierende Klimaanlage

Een eerder bezoek twee jaar geleden, beviel erg goed. Nu was het in andere handen overgegaan. Duidelijk achterstallig onderhoud. Een wastafelkraan op de kamer die niet liep (zelf gerepareerd), een kamerdeurslot dat vastliep, matige hygiëne, geen meubilair op de zeer kleine kamer. En, op het kamermeisje in de ochtend na, geen manager of ander personeel te zien. Ook geen ontbijt. Kortom: niet doen. Jammer.

Das Zimmertürschloss ging nicht auf. Bei einer automatisierten Zimmer/Schlüsselfunktion muss das zu 100 % passen. Wir mussten wiederholt den Betreiber anrufen das zweite mal in der Nacht um ca. 00:30 h weil die Türe zum Zimmer nicht aufging. Resultat: Der Betreiber musste von Bern aus kommen - Fahrzeit ca. 45 min um das Schloss zu öffnen und die Batterien wechseln. Wir waren natürlich sehr müde und genervt. Der Betreiber hat uns erst auf Nachfrage einen Gutschein versprochen, was bis Heute nicht gekommen ist. Sehr enttäuschend. Wir können deshalb die Unterkunft nicht empfehlen, das Haus ist sehr in die Jahre gekommen. Das Zimmer war allerdings gut renoviert, es gab Wasser und Kaffeemaschine, die Aussicht auf den See war vom Balkon aus schön.

Voir ci-dessus

Manque peut être des sachets de café pour le matin