Hotel Villas Santander

Hotels
7.4 (2030 reviews)
19 avenida 16-25 zona 10 Villas Santander , Guatemala , gt

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice breakfast
Cons:
Poor cleanliness
High number of stairs
Unpleasant room conditions

Categories

Cleanliness
5.73
Multiple mentions of poor cleanliness, unkempt rooms, and odors.
Service
8.7
General praise for staff friendliness and attention to guests.
Location
8.74
Frequently noted as convenient and strategically located.
Room Quality
5.69
Concerns about cleanliness and comfort, with comments on necessary improvements.
Amenities
6.72
Basic amenities noted, with some missing and others not functioning properly.
Value for Money
7.68
Mixed sentiments about value, with some mentioning the accommodation not matching expectations.
Food and Beverage
8.23
Positive mentions about food quality and service in the restaurant.
Overall Experience
7.7
Overall mixed sentiments, with several guests dissatisfied, but some did find positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:37

Property Description

Luxurious Accommodation with Modern Amenities
Hotel Villas Santander in Guatemala offers 4-star accommodation just 3.3 km from Popol Vuh Museum. Guests can enjoy a garden, free parking, and a restaurant on-site. The hotel also provides room service, free WiFi, and a 24-hour front desk for convenience.

Comfortable Rooms and Convenient Facilities
Each room at Hotel Villas Santander features a private bathroom with free toiletries. Some rooms even come with a kitchenette including a fridge. Bed linen and towels are provided in every room, ensuring a comfortable stay for all guests.

Convenient Location for Exploring
With National Palace Guatemala and Miraflores Museum within 8 km and La Aurora Airport just 6 km away, Hotel Villas Santander is the perfect base for exploring the cultural and historical attractions of Guatemala City.

Book your stay at Hotel Villas Santander for a memorable and convenient experience in Guatemala!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 2030 reviews
Cleanliness: 5.73
Service: 8.7
Location: 8.74
Room Quality: 5.69
Amenities: 6.72
Value for Money: 7.68
Food and Beverage: 8.23
Overall Experience: 7.7
M
Manuel • couple • gt
7
2026-06-20 • via Nuitee
P
Paz • solo_traveller • gt
5
Pros:

Un poco

Cons:

Alojamiento en un sótano

2026-06-19 • via Nuitee
E
Elida • solo_traveller • gt
10
2026-06-18 • via Nuitee
D
David Ricardo • couple • gt
1
Pros:

Las fotografías no se parecen en nada al hotel en la realidad. La habitación estaba descuidada, el moviliario dañado, el techo dañado. Me retiré sin usar la habitación

Cons:

El hotel está muy descuidado.

2026-06-17 • via Nuitee
Q
Quiroa • couple • gt
8
2026-06-17 • via Nuitee
C
Ceballos • solo_traveller • gt
8
2026-06-17 • via Nuitee
J
john • solo_traveller • co
1
De las peores estancias que he tenido en un viaje. Habitaciones sin agua ; con humedad ; con mosquitos y bichos ; demasi
Pros:

Las imágenes no son acorde a las instalaciones

Cons:

Demasiada humedad
Mal servicio
Habían mosquitos
No había agua

2026-06-15 • via Nuitee
L
Lara • couple • sv
6
2026-06-15 • via Nuitee
J
Julio • solo_traveller • gt
4
Pros:

The price

Cons:

It's down hill and there is no elevator and it did not say that on the information about the hotel, misleading info.

2026-06-14 • via Nuitee
M
mendoza ismalej • solo_traveller • gt
10
2026-06-13 • via Nuitee
M
Mauro Grisales • solo_traveller • gt
10
Me gustó todo, comodidad, limpieza y sobre todo silencio.
Pros:

Me parece todo perfecto, me alojé por 2 noches y tuve mucha comodidad, lugar silencioso y ubicación bastante segura.

Cons:

Todo excelente.

2026-06-12 • via Nuitee
K
Kristina • couple • us
6
We got exactly what we paid for.
Pros:

The staff was so friendly and accommodating. There were a couple cute places obviously staged for photos and the neighborhood was quiet.

Cons:

I saw the vision but it wasn’t executed fully yet. It had a modern feel without modern touches or comfort. The room had a urinal cake smell because there was a urinal cake hanging off the toilet. We decided to leave after only one night.

2026-06-12 • via Nuitee
A
Aureliano • solo_traveller • gt
9
2026-06-11 • via Nuitee
M
Miguel • solo_traveller • gt
7
Estancia Regular
Pros:

Lo céntrico del hotel.

Cons:

Para ir a mi habitación bajé un montón de escaleras.

2026-06-10 • via Nuitee
G
Grettel • solo_traveller • cr
10
2026-06-09 • via Nuitee
C
Cucul • solo_traveller • gt
10
2026-06-05 • via Nuitee
S
Sonia • family_with_children • us
10
2026-06-05 • via Nuitee
C
Cucul • solo_traveller • gt
10
2026-06-05 • via Nuitee
A
Ana • solo_traveller • gt
7
2026-06-04 • via Nuitee
C
Carlos René • solo_traveller • gt
10
Pros:

Lo limpio que estaba

Cons:

El frío

2026-06-04 • via Nuitee