Villas Santander - Deluxe Stay

Hotels
•
Independent
7.8 (101 reviews)
Villas Santander 19 ave 16-25 zona 10, Guatemala City, Guatemala, 01010 , Guatemala City , GT
502-37874277

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Facilities

Breakfast available (surcharge)
Free valet parking
Tasting room
Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible

Review Highlights

Pros:
Good location
Excellent service noted in some reviews
Calm atmosphere for resting
Cons:
Dirty rooms
Poor cleanliness
Staff unhelpful

Categories

Cleanliness
4.3
Many reviews highlighted dirty sheets, bathrooms, and overall room issues.
Service
8.3
Service was described as standard, with some negative feedback on staff attitude.
Location
9.8
Conveniently located for those needing quick access to the airport.
Room Quality
6.3
Reported issues with cleanliness and facilities, including mold.
Amenities
7.3
Some amenities were missing, such as toiletries, affecting overall experience.
Value for Money
8.8
Quality of hotel doesn't match expectations for the price paid.
Food and Beverage
8.3
Lack of available snacks and beverages noted by guests.
Overall Experience
9.3
Mixed experiences but potential for improvement noted with ongoing renovations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:03

Property Description

Luxurious Amenities
Take advantage of the complimentary wireless internet access, concierge services, and free valet parking available at Villas Santander - Deluxe Stay.

Delicious Dining Options
Indulge in a meal at the hotel's restaurant or grab a snack at the coffee shop/cafe. Don't forget to sip on your favorite drink at the bar/lounge.

Convenient Location
Centrally located in Guatemala City, this hotel is just a short drive away from popular attractions like Paseo Cayala and La Aurora Zoo. Embassy of Israel in Guatemala and Oakland Mall are also within close proximity.

Experience luxury and convenience at Villas Santander - Deluxe Stay. Book now for a memorable stay in Guatemala City!

Important information:

  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.8
Based on 101 reviews
Cleanliness: 4.3
Service: 8.3
Location: 9.8
Room Quality: 6.3
Amenities: 7.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 9.3
M
mendoza ismalej • solo_traveller • gt
10
2026-09-12 • via Nuitee
I
Ivan • couple • gt
1
2026-09-11 • via Nuitee
P
Patrick • solo_traveller • de
8
Basic Unterkunft zum unschlagbaren Preis
Pros:

Tolles Preisleistungsverhältnis für 2 Nächte mitten in der Stadt aber sehr ruhig gelegen.
Das Personal war sehr freundlich und das Essen richtig lecker.

Cons:

Komfort ist an Preis angepasst und es gibt kein Stuhl oder Tisch im Zimmer. Viele Treppen.

2026-09-10 • via Nuitee
C
Cassio Arguello • solo_traveller • br
9
2026-09-07 • via Nuitee
A
Alfaro • couple • cr
8
2026-09-06 • via Nuitee
L
Lerma Castillo • couple • co
1
2026-09-06 • via Nuitee
A
Aquino • solo_traveller • gt
4
2026-09-06 • via Nuitee
L
Lerma Castillo • couple • co
4
2026-09-06 • via Nuitee
B
barrientos • solo_traveller • gt
7
Esta bajando categoria
Pros:

La cercanía al lugar de destino

Cons:

No estaba limpia la habitación y la ropa de cama tampoco

2026-09-06 • via Nuitee
D
Denis • family_with_children • hn
2
2026-09-05 • via Nuitee
K
Katia • solo_traveller • do
7
Es lindo
Pros:

El trato del personal y el desayuno muy rico

Cons:

Que ahora han subido los precios, y que el check out es muy temprano

2026-09-04 • via Nuitee
W
Wilder • couple • gt
10
2026-09-03 • via Nuitee
I
Isaias • solo_traveller • gt
8
Pros:

La privacidad

Cons:

El parqueo

2026-09-03 • via Nuitee
C
Carlos Horacio V • couple • gt
1
Cons:

ME DIERON UNA ABITACION EN EL TERCEL NIVEL. CUANDO YO ESPERABA UNA ABITACION ,EN EL PRIMEL NIVEL SIN GRADAS, COMO SE HIZO CREER, YA QUE TENGO UNA CONDICION QUE SE ME DIFICULTA LA SUBIDA DE GRADAS !!
YONUNCA ME HOSPEDADARE EN ESE HOTEL

2026-09-03 • via Nuitee
L
Leiva • couple • gt
9
2026-09-03 • via Nuitee
Y
Yarida • solo_traveller • pr
10
Pros:

La habitación era espaciosa

Cons:

El banco no contaba con la mejor limpieza.

2026-09-02 • via Nuitee
W
William • couple • co
4
Deben corregir el tema del baño
Pros:

El desayuno estaba bien

Cons:

Un olor nauseabundo en el baño o como a cloaca

2026-09-01 • via Nuitee
S
Sergio Alejandro • solo_traveller • ar
6
Aceptable por poco tiempo.
Pros:

La ubicación.

Cons:

El hotel tiene las habitaciones para abajo, no hay ascensor y cuesta mucho llegar o salir de la habitación con las maletas.
El lugar es ruidoso por las noches, en recepción hablan casi a los gritos.

2026-08-31 • via Nuitee
A
Andrés • solo_traveller • gt
8
Pros:

La ubicación y la atención del personal

Cons:

Que no hay conexiones eléctricas cerca de la cama

2026-08-31 • via Nuitee
C
Cristian • couple • cr
8
2026-08-31 • via Nuitee