Jumbaktas Astana Hotel

Hotels
8.3 (187 reviews)
Karasakal Erimbet Street, 65 , Astana , kz

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Large rooms
Helpful staff
Good location
Spa quality
Cons:
Missing amenities
Room issues
Service delays

Categories

Cleanliness
7.53
Issues with cleanliness noted in some reviews, such as old carpets and furniture.
Service
9
Positive sentiment regarding helpful staff and good service, with some exceptions.
Location
9.04
Good location mentioned multiple times as a strong positive.
Room Quality
7.49
Mixed reviews on room quality; issues with amenities like hot water in bathrooms.
Amenities
8.02
Positive mentions of amenities like the spa, but issues with availability noted.
Value for Money
8.48
Generally favorable sentiment but some concerns about specific amenities.
Food and Beverage
8.53
Not explicitly mentioned in reviews, assumed standard quality for this hotel tier.
Overall Experience
8.3
Mixed experiences expressed, but overall positive sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 18:31

Property Description

Luxurious Interiors and Free WiFi
Enjoy the blend of luxury and modernity at Jumbaktas Hotel Astana, just minutes away from the city center. The spacious rooms boast elegant decor and are equipped with all the comforts you need, including free WiFi and a flat-screen TV.

Delicious Dining Options
Start your day with a delicious breakfast and savor a variety of Kazakhstani and European dishes throughout your stay. Indulge in exquisite culinary experiences without leaving the hotel.

Convenient Location and Entertainment
Located near popular shopping and entertainment centers, the hotel offers easy access to Han Shatyr and Sary Arka. Unwind with a game of billiards or explore the city effortlessly with shuttle services to the airport and train station.

Book your stay at Jumbaktas Hotel Astana now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    People 7 years old and over stay for KZT 13,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 187 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.53
Overall Experience: 8.3
R
Rustem solo_traveller kg
10
2026-07-24 via Nuitee
D
David T. solo_traveller ca
10
2026-07-24 via Nuitee
M
Mateo solo_traveller it
10
Pros:

Ci sono già stato 5 o 6 volte nell'ultimo anno e torno sempre volentieri. Ottimo hotel, posizione comoda e personale sempre gentile. Lo consiglio!

2026-07-22 via Nuitee
D
DUglev solo_traveller ru
9
2026-07-22 via Nuitee
M
Mateo solo_traveller it
10
2026-07-21 via Nuitee
M
Mateo solo_traveller it
10
Good hotel. Good location. Friendly staff
Pros:

Everything was perfect!

2026-07-17 via Nuitee
B
B solo_traveller kz
8
Pros:

Прекрасное расположение, очень удобно, все рядом, в отеле чисто, белье свежее. В номерах тихо, соседей не слышно. Персонал вежливый, хороший бар.

Cons:

Завтрак не очень и старый телевизор

2026-07-07 via Nuitee
P
przemysław solo_traveller pl
10
Polecam.
Pros:

Bardzo duży pokój, a korytarze jeszcze większe. Musiałem się wymeldować o 6.30 a śniadanie jest od 8.00 więc dostałem śniadanie do pokoju, wybrałem z menu co chcę i chłopak przyniósł mi je na tacy przed 6.00. Czego chcieć więcej.

Cons:

Jakość obrazu w tv była taka zła, że tego się nie dało oglądać. Czy mój tv był popsuty czy u nich tak wygląda telewizja?

2026-07-07 via Nuitee
Y
Yevgeniya family_with_children kz
7
2026-07-06 via Nuitee
Светлана couple kz
6
Дарите всем простые недорогие резиновые тапочки для бассейна!!!!!!!!! Цена за отель позволяет это сделать!!!!
Pros:

Номер комфортный, местоположение супер.

Cons:

Бассейн не входит в оплату. Пришлось заказывать другой номер люкс, чтобы входила оплата в бассейн. Переехали, пошли в бассейн- там не пускают без резиновых тапочек!!! Это просто цирк какой-то!!!! Потом нам нашли б/ у тапочки, но испорченное настроение и потеря времени на выяснение!!! Завтрак неплохой, но за эту цену мог бы быть разнообразнее!!!

2026-06-29 via Nuitee
Ирина couple kz
10
Для проживающих более 1 суток возможно бы сделать бесплатно посещение бассейна
Pros:

Локация, большой номер, отличные завтраки, вкусно, есть выбор, вежливый персонал, национальный стиль во всем

Cons:

Нет

2026-06-29 via Nuitee
G
Garif solo_traveller kz
9
2026-06-27 via Nuitee
Равиль couple kz
10
2026-06-26 via Nuitee
S
Svetlana solo_traveller kz
10
Pros:

Завтрак очень хороший, все свежее, чисто и тихо. Особенно понравилось местоположение, все что нужно было по работе-рядом. Персонал приятный, особенно на ресепшене помогли решить все вопросы.

Cons:

Отсутствие полноценно открывающихся окон, в номере только форточки, и то открывалась только одна.

2026-06-25 via Nuitee
A
Aliya solo_traveller kz
5
2026-06-25 via Nuitee
D
DAVID couple fr
1
Pros:

Not able to provide my invoice

2026-06-24 via Nuitee
A
Amirgaliyeva solo_traveller kz
10
2026-06-10 via Nuitee
A
Assemgul solo_traveller kz
10
2026-06-08 via Nuitee
R
Rafik solo_traveller kz
10
Pros:

Ok

2026-06-08 via Nuitee
I
IRAIDA solo_traveller ru
10
Pros:

Местоположение отношений персонала, просторные номера в современном стиле, все в шаговой доступности

2026-06-08 via Nuitee