Serai Hotel

Hotels
8.7 (862 reviews)
Mithat Paşa Caddesi Yılmazlar Han Apartmanı No: 21/101 , Istanbul , tr

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Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Limited breakfast variety

Categories

Cleanliness
7.55
Reviews indicated dirty bathrooms and unclean linens.
Service
9.55
Staff were frequently praised for their friendliness and helpfulness.
Location
9.55
Multiple reviews highlighted the excellent location near key attractions.
Room Quality
8.05
Room quality varied; some comments on small sizes and damage.
Amenities
9.05
Standard amenities for a hotel of this tier.
Value for Money
9.05
Good value for the price according to several reviews.
Food and Beverage
7.55
Breakfast was noted as simple and lacking variety.
Overall Experience
9.25
Overall, guests expressed satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:54

Property Description

Luxurious Accommodation:
Serai Hotel, located in Istanbul, offers air-conditioned rooms with modern amenities such as a desk, minibar, and flat-screen TV. Each room is designed for comfort and relaxation, ensuring a pleasant stay for every guest.

Convenient Services:
Enjoy the convenience of concierge services, room service, and a 24-hour front desk at Serai Hotel. The staff is dedicated to making your stay memorable by organizing tours and providing assistance whenever needed.

Prime Location:
Situated near major attractions like Blue Mosque and Hagia Sophia, Serai Hotel is the perfect choice for travelers interested in exploring Istanbul's rich history and culture. With easy access to landmarks and the airport shuttle service, your stay at Serai Hotel will be both enjoyable and hassle-free.

Book your stay at Serai Hotel now and experience luxury and convenience in the heart of Istanbul!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

8.7
Based on 862 reviews
Cleanliness: 7.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 9.05
Value for Money: 9.05
Food and Beverage: 7.55
Overall Experience: 9.25
M
Muamer • family_with_children • ba
10
Excellent
Pros:

Everything was excellent: staff, accommodation, breakfast, central location. After leaving the room, on the way to the airport, the staff contacted us because we forgot some clothes in the room. Thank you very much.

Cons:

The refrigerator in our room did not work. However, the daughter did not want to complain. I believe that the staff would react adequately.

2026-06-13 • via Nuitee
M
Mihaela • solo_traveller • gb
10
2026-06-13 • via Nuitee
A
Alla • couple • rs
10
Pros:

Отличный отель за свои деньги. Номер был небольшой, но очень чистый. Вкусные и разнообразные завтраки на террасе. Очень приветливые администраторы, всегда готовые помочь.

Спасибо вам, обязательно буду рекомендовать знакомым.

2026-06-12 • via Nuitee
M
MARIA GRACIELA • solo_traveller • cl
8
Pros:

La ubicación, cerca de todo. Las personas recepción muy amables Okan y la Srta.

Cons:

El desayuno. Poca variedad y cantidad

2026-06-11 • via Nuitee
A
Ana • couple • mk
8
Good stay, worth the money.
Pros:

The hotel is close to the metro and tram stations, so everywhere is accessible by public transport.
There are a lot of places nearby to drink coffee, tea as well as breakfast, lunch and dinner options.
The staff were very friendly, the breakfast was decent and the bed was comfortable.

Cons:

The room could have been a little bit cleaner, but apart from that, the stay was a pleasant one.

2026-06-11 • via Nuitee
E
Eugenia • couple • it
8
Pros:

Hotel con posizione ottima, a due passi da Sultanahmet e da tutte le principali attrazioni turistiche, fermate metro e tram vicine per spostarsi ovunque. Lo staff gentile e disponibile, reception aperta h24, noi abbiamo fatto check in con Egin alle 2 di notte e check out con Okan alle 4, entrambi ragazzi disponibili e molto ospitali.

2026-06-11 • via Nuitee
B
Badescu • extended_group • ro
5
2026-06-11 • via Nuitee
A
Assel • extended_group • kz
10
2026-06-11 • via Nuitee
D
Dominik • couple • de
10
Sehr sauber und super Essen
Pros:

Sehr nettes Personal und super Lage. Essen war Bombe.

2026-06-10 • via Nuitee
S
Sofiia • solo_traveller • ru
1
2026-06-06 • via Nuitee
S
Sureewan • solo_traveller • th
10
Present stayed! :)
Pros:

Hotel is in a nice location, super convenience and staff were great with service, I really enjoyed my stayed there :)

2026-06-04 • via Nuitee
A
ANASTASIOS • couple • gr
7
2026-06-03 • via Nuitee
E
Ewa • couple • pl
10
Bardzo mila obsługa, szczególnie recepcjonistka Suzan, bardzo pomocna i przyjazna. Hotel w super lokalizacji, czysty, py
2026-06-02 • via Nuitee
A
Ana • couple • ge
10
Friendly staff, Engin is a professional in his field
2026-06-01 • via Nuitee
A
Alina • couple • kg
7
2026-06-01 • via Nuitee
E
Elena • couple • sk
10
vyborna lokalita ,priatelsky a ochotny personal,dobre ranajky v cene
Pros:

vyborna lokalita, velmi mily personal ,Susane bola uzasne priatelska a ochotna :) , velmi dobre matrace ,cisto ,dobre ranajky na terase

Cons:

v kupelni sprchova hlavica tiekla ,zachodova doska nebola dostatocne upevnena ,zavesy na oknach v izbe sa nedali dobre zatiahnut -pokazene ....

2026-05-29 • via Nuitee
A
Agostina • couple • ar
7
Cumplio nuestras necesidades
Pros:

La amabilidad del personal y la ubicación

Cons:

El desayuno muy escaso. No ofrecían fruta ni variedad.

2026-05-29 • via Nuitee
A
Azat • solo_traveller • ru
10
Pros:

Номер чистый, комфортный, есть сейф для ценных вещей. Кровать очень удобная, лег и сразу ушел в сон. Холодильник, свет, телевизор, все как на фото. Душ работает исправно, горячая вода есть, полотенца, фен - все в наличии.
На ресепшене спасибо сотруднице Сюзанне, все подсказала, обеспечила информацией, еще и говорит по-русски, что очень удобно.

2026-05-28 • via Nuitee
R
Raquel • couple • es
9
2026-05-27 • via Nuitee
Игорь • solo_traveller • ru
9
2026-05-26 • via Nuitee