Hotel Bestmark Platino en Chapinero Bogota

Hotels
7.4 (1341 reviews)
Avenida Carrera 14 # 51-39, Chapinero , Bogotá , CO

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Room service
Business center
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Access difficulties
Service complaints

Categories

Cleanliness
6.23
Mixed reviews regarding cleanliness; some complaints about dirty towels and bedding.
Service
7.7
Generally positive feedback on friendly staff, though some negative comments about reception service.
Location
7.74
Excellent location feedback, but some concerns about difficult access due to construction.
Room Quality
6.69
Rooms described as comfortable, but issues with light entering and some found amenities lacking.
Amenities
7.22
Amenities like breakfast are appreciated, but improvements suggested for various services.
Value for Money
8.18
Good value compared to price, decent quality highlighted.
Food and Beverage
8.23
Breakfast praised, particularly the chocolate, with minor suggestions for improvement.
Overall Experience
7.2
Overall positive experiences, with a few significant complaints impacting the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 13:40

Property Description

Convenient Location
Hotel Bestmark Platino is strategically located in Bogotá, just 1.4 km from El Campin Stadium and Movistar Arena. Surrounded by theatre venues and restaurants, a Transmilenio station is conveniently situated only 100 meters away.

Comfortable Accommodation
All rooms at Hotel Bestmark Platino are equipped with a flat-screen TV and a private bathroom, ensuring a comfortable stay for all guests. The 24-hour front desk adds to the convenience and efficiency of the hotel.

Proximity to Key Locations
With El Campin Coliseum at 1.7 km, Corferias International Exhibition Center at 2.8 km, and the Ministry of Foreign Affairs passport office just 300 meters away, Hotel Bestmark Platino offers easy access to important destinations. Book now to experience convenience and comfort in Bogotá!

Important information:

Please note that for reservations of more than 10 rooms, special conditions apply. Please contact the property for further information.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.4
Based on 1341 reviews
Cleanliness: 6.23
Service: 7.7
Location: 7.74
Room Quality: 6.69
Amenities: 7.22
Value for Money: 8.18
Food and Beverage: 8.23
Overall Experience: 7.2
I
Ismael • solo_traveller • fr
7
Pros:

La localisation et le rapport qualité/prix
Le personnel aussi sympathique et réactif

2026-09-19 • via Nuitee
P
Pervin • solo_traveller • az
1
2026-09-19 • via Nuitee
L
Luis • solo_traveller • co
7
2026-09-19 • via Nuitee
J
Juan Camilo • solo_traveller • co
10
2026-09-18 • via Nuitee
C
Chirinos • solo_traveller • co
5
2026-09-18 • via Nuitee
F
Fredy Steven • couple • co
10
2026-09-18 • via Nuitee
C
Carlos • couple • ec
4
Regular
Pros:

Estaban haciendo demasiada bulla en la calle tanto de noche como de día en la noche por qué hay un bar al frente y en el día por qué construyen el metro terrible no se logró descansar

Cons:

El ambiente de la zona

2026-09-17 • via Nuitee
N
Nestor • solo_traveller • ve
8
Pros:

El personal muy amable y buenas las instalaciones cerca de área comercial exelente

Cons:

Que la Av. Caracas al frente del hotel esta cerrada

2026-09-16 • via Nuitee
K
Karin • couple • cz
8
Pros:

Room was clean, personal was helpful and breakfest was modest

2026-09-16 • via Nuitee
A
ANA • solo_traveller • co
5
Pros:

La ubicación

Cons:

Limpieza es regular

2026-09-15 • via Nuitee
D
Diego • couple • co
9
2026-09-15 • via Nuitee
B
Baquero • solo_traveller • co
7
2026-09-14 • via Nuitee
R
Rodriguez • solo_traveller • co
6
Pros:

No sabría decirlo, solo la atención del personal del día de mi ingreso.

Cons:

Aspecto, aspecto del hotel en cuanto a calidez, limpieza, confort, ubicación.

Esta una cama doble y solo una cobija en el frío de Bogotá, no habían toallas, las tuve que pedir al igual que otra cobija, la cobija que me dieron era como un sobrecama "blanco" o más bien beige, con manchas amarillentas muy evidentes y no estaba más vieja x que no podía. Las toallas igual, super curtidas y manchadas. Obviamente no las usamos.
En el momento la vía principal donde queda el ingreso al hotel se encuentra en reparación ya que es la vía del Transmilenio. La bulla es horrible en el día y los carros te dejan en la esquina y debes caminar hacia la entrada media cuadra. No hay lío de día, pero tarde en la noche da miedo.

2026-09-14 • via Nuitee
C
Chang • solo_traveller • pa
9
2026-09-14 • via Nuitee
M
MELBIN • family_with_children • co
9
CUMPLE A SATISFACCION CON POTENCIAL DE MEJORA
Pros:

Para el Desayuno incluido en tarifa no disponen de bebida fria, invito a que se considere la opcion

Cons:

No hubo bebida fria en Desayuno
El check out dia domingo se aplica con 3 horas anterioridad, no siendo deducible en tatifa

2026-09-14 • via Nuitee
E
Elkin • solo_traveller • co
2
2026-09-13 • via Nuitee
C
Christopher • solo_traveller • co
3
2026-09-13 • via Nuitee
M
María Victoria • extended_group • co
9
2026-09-12 • via Nuitee
Y
Yulieth • solo_traveller • co
5
Lo que muestran, no es lo que se ve
Pros:

Silencio

Cons:

Mala atención, no hubo limpieza de habitación, tocó pedir toallas, el tv sin señal, cojines sucios, el valor pactado fue otro al final.

2026-09-11 • via Nuitee
W
Williams • solo_traveller • ve
4
2026-09-11 • via Nuitee