Hotel Puerta Santander

Hotels
8.7 (1305 reviews)
Abilio García Barón, 1 - Parque Empresarial Nueva Montaña , Santander , es

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Clean rooms
Good breakfast
Cons:
Inconsistent heating
Odors in some communal areas

Categories

Cleanliness
8.26
Many reviews noted cleanliness, but some mentioned odors in communal areas diminishing the impression.
Service
9.03
Multiple reviews highlighted friendly and attentive staff, contributing positively to the experience.
Location
8.87
Proximity to the ferry port and other locales was appreciated, despite some indicating it wasn't central.
Room Quality
8.62
Modern, comfortable rooms received favorable mentions, with some concerns on temperature control.
Amenities
8.55
General amenities were well-received, with some specific remarks about heating and air conditioning.
Value for Money
8.71
Good perceived value based on room quality and breakfast offerings.
Food and Beverage
8.66
Breakfast quality received positive feedback, although some instances of food coming cold were noted.
Overall Experience
8.93
Guests generally expressed high satisfaction and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-25 11:18

Property Description

Modern Rooms with Garden Views
Enjoy bright and modern rooms with garden views equipped with a flat-screen TV, safe, and a private bathroom.

Convenient Amenities
Benefit from free Wi-Fi, a 24-hour reception for luggage storage and tourist information, and an on-site bar.

Pet-Friendly Accommodation
Only dogs weighing a maximum of 20 kilos are allowed in specific rooms, making it an ideal choice for pet owners.

To book your stay at Hotel Puerta Santander and experience these amenities, visit our website or call us now.

Important information:

Reservations of 5 or more rooms or 10 or more nights may be subject to special policies and supplements.

Upon arrival, guests must present the credit card used to make the reservation. If none of the guests is the owner of the credit card used for the reservation, the property must be contacted in advance.

Once the free cancellation period has ended, and even if the reservation does not require advance payment, the hotel may send a link to a secure payment platform to pay the amount of the stay.

The Hotel is smoke-free. According to Law 28/2005, smoking is prohibited in the rooms and in the rest of the public areas of the Hotel. In case of noncompliance, the Hotel will proceed to charge your credit card €150 for extra cleaning and sanitation.

Please note that baby cots/cribs are subject to availability and must be confirmed by the property.

Please note that dogs maximum 20KG are only allowed upon request and subject to approval. Additional 20 Euro charge per night applies.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 20 per person per night when using an existing bed.
    Children from 2 years old to 16 years old stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1305 reviews
Cleanliness: 8.26
Service: 9.03
Location: 8.87
Room Quality: 8.62
Amenities: 8.55
Value for Money: 8.71
Food and Beverage: 8.66
Overall Experience: 8.93
A
ANASTASIA • solo_traveller • gr
9
Pros:

The rooms and facilities were amazing for a 3 stars hotel. It looks more like a 4 stars hotel. The breakfast was very good with many options and also with some local traditional products, like local cheese and tortilla. The staff was very polite and helpful. The free parking was very convenient and this was the initial reason that we booked the hotel, but then it was a great nice surprise the fact that the hotel in general was amazing and so well maintained. We really enjoyed our stay and definitely we will book the same next time.

Cons:

The hotel located in an industrial place but very close to city and next to a big green park which that gives an extra point.

2026-05-23 • via Nuitee
V
vanesa • solo_traveller • es
8
Pros:

..

2026-05-23 • via Nuitee
H
Hugh • couple • gb
9
Good stay, comfortable rooms and excellent staff. Very close to Port for Ferry but peaceful
Pros:

Relaxed and comfortable

Cons:

All was ok

2026-05-22 • via Nuitee
V
Vijayanand • solo_traveller • de
6
2026-05-22 • via Nuitee
R
Ralph Mclauchlan • solo_traveller • gb
8
Pros:

Excellent position clean friendly

Cons:

Nothing to dislike

2026-05-21 • via Nuitee
L
Lourdes • couple • es
10
2026-05-19 • via Nuitee
M
MAXIMILIANO • solo_traveller • ar
9
Pros:

Hanitaciones amplias, camas comodas y muy limpio

Cons:

La recepcion podria ser un poco mas moderna (Desentona con el resto del hotel), y esta un poquito alejado de la zona turistica pero se soluciona facil con uber

2026-05-18 • via Nuitee
E
Eduardo • solo_traveller • ar
8
Pros:

todo limpio .muy tranquilo. muy buen parking sin costo adicional
muy buena recepción

Cons:

el aire acondicionado
no funcionaba el calor
me dijeron que estaba seteado para frio

2026-05-18 • via Nuitee
C
Cucalon • extended_group • es
9
Pros:

.

2026-05-17 • via Nuitee
A
Anne • solo_traveller • it
7
2026-05-17 • via Nuitee
N
Natalia • solo_traveller • es
9
Pros:

El hotel es muy nuevo, tal cual sale en las fotos. Está en un polígono pero a 6min en coche del centro, hay un centro comercial al lado. La ubicación es muy buena si lo que quieres es moverte en coche de un pueblo a otro. Personal muy amable.

Cons:

Todo estuvo genial, si tuviera que señalar algo sería que las camareras de piso se ponen a limpiar temprano y a veces se oye cuando hablan o limpian

2026-05-17 • via Nuitee
M
Marion • family_with_children • fr
7
Pros:

Le personnel accueillant

Cons:

L’emplacement

2026-05-17 • via Nuitee
G
Gómez Sánchez • extended_group • es
10
2026-05-17 • via Nuitee
S
sajonara • solo_traveller • hr
7
2026-05-17 • via Nuitee
A
Antonio • solo_traveller • gb
7
2026-05-17 • via Nuitee
G
Gabriele • solo_traveller • it
8
Pros:

Vicinanza all'aeroporto, camere pulite e silenziose

Cons:

Il ristorante è una caffetteria essenziale, si può migliorare

2026-05-17 • via Nuitee
K
Kevin • solo_traveller • gb
10
2026-05-16 • via Nuitee
J
Jaime • family_with_children • es
8
2026-05-15 • via Nuitee
G
Gloria • solo_traveller • es
9
Muy recomendable
Pros:

La limpieza, el confort y el desayuno

Cons:

Nada

2026-05-15 • via Nuitee
C
Claudio • couple • br
8
2026-05-14 • via Nuitee