Aurum hotel

Hotels
8.9 (198 reviews)
ул. Абая 40 1 этаж , Bishkek , KG

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Exceptional staff service
Great location
Cons:
Noise disturbances
Missing amenities

Categories

Cleanliness
8.59
Most reviews indicate cleanliness as positive, though some noise issues may have impacted perception.
Service
9.26
Guests praised the staff for being polite and helpful with excellent service.
Location
9.3
Great location mentioned by multiple guests, convenient to restaurants and city center.
Room Quality
8.75
Rooms are generally clean and comfortable, with some minor issues noted.
Amenities
8.28
Basic amenities provided; however, some guests noted missing features like a bar.
Value for Money
8.84
Perceived to be good value for the quality of the stay.
Food and Beverage
8.99
Breakfast received positive feedback, especially for items like the fruit pie.
Overall Experience
9.16
Overall, most guests had a positive experience despite some issues with noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:11

Property Description

Luxurious Accommodation in Bishkek

Top-notch Amenities: Enjoy room service, a restaurant, and a terrace at your disposal. Benefit from a 24-hour front desk, airport transfers, a shared kitchen, and free WiFi throughout the property.

Modern Comforts: Relax in rooms equipped with air conditioning, a flat-screen TV with satellite channels, and a Game console – PS3. Freshen up in the private bathroom with a bath, free toiletries, and a hairdryer. Quality bed linen and towels provided in every room.

Delicious Breakfast Options: Start your day with a buffet offering continental or Asian breakfast choices.

Experience luxury and convenience at Aurum Hotel. Book now for an unforgettable stay in Bishkek.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 198 reviews
Cleanliness: 8.59
Service: 9.26
Location: 9.3
Room Quality: 8.75
Amenities: 8.28
Value for Money: 8.84
Food and Beverage: 8.99
Overall Experience: 9.16
N
Noverain • couple • au
10
Walking distance to shops and food. Very kind staff and had a good breakfast selection
Pros:

The location, facilities and breakfast

2026-09-12 • via Nuitee
M
Michela • couple • it
10
2026-09-12 • via Nuitee
J
Jiří • extended_group • cz
9
2026-09-09 • via Nuitee
J
Jiří • extended_group • cz
9
2026-09-09 • via Nuitee
C
Casamatta • solo_traveller • fr
10
2026-09-08 • via Nuitee
N
Nancy • couple • us
9
Overall, a very nice comfortable stay.
Pros:

The staff were very helpful. My sprained ankle worsen during the stay. The receptionist made inquiries to various clinics on my behalf. I was a bit unsure about the location at first, as it is away from the city center, but I ended up appreciating the quiet and low key of the location.

2026-09-04 • via Nuitee
T
Tatiana • couple • be
10
2026-08-31 • via Nuitee
K
Katrien • couple • be
7
Rustig
Pros:

Comfortabele en grote kamer.

Cons:

Het ontbijt.

2026-08-17 • via Nuitee
S
salima • solo_traveller • cy
10
Pros:

Welcoming staff and beautiful rooms

2026-08-16 • via Nuitee
H
Heinrich • extended_group • de
9
2026-08-16 • via Nuitee
H
Heinrich • extended_group • de
9
2026-08-16 • via Nuitee
A
Asmae • solo_traveller • ae
10
Pros:

Everything

Cons:

The kettle was dirty. Other than that, everything was perfect.

2026-08-09 • via Nuitee
N
Nursultan • solo_traveller • kz
10
2026-08-09 • via Nuitee
I
Irish Stephani • solo_traveller • kw
10
Pros:

The room is so nice and spacious and has everything you need. Location is convenient too. The staff are also very nice. Bed feels soft. Will definitely book here again if I come back

2026-08-08 • via Nuitee
P
Pravin • extended_group • sg
10
2026-07-25 • via Nuitee
D
David • couple • de
10
Pros:

Es war sehr schön hier sehr sauber freundliches Personal und ein sehr gutes Frühstück.

2026-07-23 • via Nuitee
K
Kozhatayeva • extended_group • kz
10
Классный отель
Pros:

Отель супер. Персон вежливый и помогал по всем вопросам.

Cons:

Завтрак классный, но можно немного разнообразить. Урюк совсем (((

2026-07-21 • via Nuitee
U
Uzma • couple • gb
4
Disappointing
Pros:

The staff were genuinely lovely throughout our stay. Everyone we spoke to was polite, friendly and apologetic, and they responded quickly when we reported the noisy guests outside our room. The room itself was modern, the mattress was comfortable, and the hotel has a lot of potential if the maintenance issues are addressed.

Cons:

Our stay was unfortunately overshadowed by a number of issues. We arrived at around 10pm and, as the hotel is located on a busy road, there was no parking available.

The biggest issue was the lack of sleep. Despite the air conditioning running all night, the room remained so warm that I ended up having a bath at midnight just to cool down. Afterwards, the bath plug became stuck, leaving the bath full of water. Maintenance later removed the plug, but the opening and closing mechanism is clearly broken and needs repairing.

The room was also showing signs of wear and tear, with holes in the bedding, fraying towels and other fittings needing attention. Throughout the night, a boiler or water system made an intermittent humming/drilling noise, while the bright indicator lights from the air conditioning unit and TV connections lit up the room. The thin curtains also let in far too much daylight early in the morning.

To make matters worse, we were then woken by guests laughing and talking directly outside our room. Reception dealt with it promptly after we messaged them, which we appreciated, but as all the rooms are on the ground floor, noise carries very easily. A few signs reminding guests to keep noise to a minimum would be a simple improvement. You can also hear noise from the restaurant in the morning, so it may not be the best choice if you’re hoping for a lie-in.

Although breakfast was included in our stay, we were so exhausted after such a disturbed night that we skipped it in the hope of getting some extra sleep. I explained this to reception, and while they apologised, I was disappointed that no gesture of goodwill was offered, such as allowing us to have breakfast later or offering some form of compensation for the inconvenience.

Overall, the staff are a real credit to the hotel, but guest comfort needs much more attention.

2026-07-19 • via Nuitee
V
Valentina • extended_group • kz
8
Комфортная комната, неплохие завтраки, доброжелательный персонал
Pros:

Номер просторный, кровать удобная, постельное чистое, кондиционер работает. Завтрак норм, есть кофе-машина, персонал дружелюбный. Рядом кафе неплохое Мубарак, где можно пообедать/поужинать

Cons:

Шторка в ванной требует замены, полотенца подуставшие. Вода в ванной плохо уходит (говорила на ресепшн об этом, не знаю, может пытались исправить, но ситуация не изменилась), душевая лейка не держится. И хорошо бы пол в ванной мыть или протирать... ежедневно

2026-07-19 • via Nuitee
Z
Zaid • solo_traveller • kw
1
2026-07-13 • via Nuitee