Cititel Express Penang

Hotels
7.8 (1017 reviews)
No. 123, Nordin Street , George Town , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Room too small
Limited dining options
Cleanliness issues noted

Categories

Cleanliness
7.51
Toilet was clean but some rooms mentioned being dusty.
Service
8.48
Staff were friendly and helpful, with positive mentions throughout.
Location
8.52
Hotel location is near attractions with good access to eateries and shopping.
Room Quality
6.97
Rooms were small and some issues with amenities.
Amenities
7.5
Limited amenities and room features noted, but generally adequate.
Value for Money
8.46
Considered good value for the money with respect to location and service.
Food and Beverage
7.01
Limited in-house eating options mentioned.
Overall Experience
7.98
Overall decent experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:44

Property Description

Convenient Location
Nestled in the UNESCO World Heritage Site of George Town, Cititel Express Penang offers easy access to nearby attractions like Komtar and Prangin Mall.

Modern Accommodations
Enjoy comfortable rooms equipped with modern amenities such as air-conditioning, TV, and en suite bathrooms with city views.

Guest-Friendly Services
Benefit from a 24-hour front desk, luggage storage, and complimentary parking during your stay at Cititel Express Penang.

Capture the essence of Penang's heritage at Cititel Express Penang. Book your stay now to indulge in a seamless blend of comfort and convenience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Hotel reception will be temporarily closed until further notice. Kindly proceed to the reception counter at The Wembley – A St Giles Hotel, Penang for check-in and check-out.

Please take note that pets are not allowed at Cititel Express Penang.
Please take note that there is installed the water dispenser on every floor for Cititel Express, Penang. Therefore, there is no more bottled water provided inside the room.

Starting 1 January 2026, Cititel Express, Penang will operate on a fully cashless payment system. Please use digital or card payments for all transactions
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.8
Based on 1017 reviews
Cleanliness: 7.51
Service: 8.48
Location: 8.52
Room Quality: 6.97
Amenities: 7.5
Value for Money: 8.46
Food and Beverage: 7.01
Overall Experience: 7.98
R
Rekha • couple • au
8
Pros:

It was clean and staff were very friendly and helpful

Cons:

The room was very small , not enough space to move around

2026-06-19 • via Nuitee
D
Deshpande • solo_traveller • my
10
2026-06-18 • via Nuitee
P
Peter • solo_traveller • kr
7
Pros:

Spacious room, free parking, filtered water dispenser

2026-06-15 • via Nuitee
P
Peter • solo_traveller • kr
7
Best Value in Town
Pros:

The receptionist (Young Indian Lady) was courteous and very friendly. Free parking. Free purified water outlet.

Cons:

Room was a bit small but if you travel light, it spacious enough.

2026-06-14 • via Nuitee
Y
Yam • solo_traveller • my
10
2026-06-14 • via Nuitee
K
Kelvin • extended_group • my
9
2026-06-14 • via Nuitee
G
gopalerkrishnan • couple • my
9
2026-06-14 • via Nuitee
V
Vivien • couple • my
8
2026-06-12 • via Nuitee
R
Rita Rosninda • family_with_children • my
7
2026-06-10 • via Nuitee
D
DATUK RAJESWARAN • couple • my
9
2026-06-10 • via Nuitee
T
Tuan Mohd Firdhaus • solo_traveller • my
8
Pros:

Strategic location

Cons:

The room a bit crammed, other than that all superb

2026-06-10 • via Nuitee
I
iamkel • family_with_children • my
8
Family-friendly and comfortable
Pros:

Clean, quiet, and spacious enough for a family of four. The room was comfortable and well-maintained, and the hotel is conveniently located within walking distance of a nearby mall, making shopping and dining easily accessible. A great choice for families looking for a comfortable and convenient stay.

Cons:

No significant issues during the stay; the only minor drawback was that one of the pillows had a slight odor.

2026-06-08 • via Nuitee
A
Amin • couple • my
10
2026-06-06 • via Nuitee
T
Theingi • couple • my
9
We are happy to stay there.
Pros:

Location is the best.

Cons:

The room is a bit small.

2026-06-05 • via Nuitee
P
Pius • family_with_children • my
4
OK saja
Pros:

Didn't take bfast

2026-06-05 • via Nuitee
H
Hoe Guan • couple • hk
8
Pros:

Clean and good location

2026-06-03 • via Nuitee
A
AHMAD AZIM • extended_group • my
10
2026-06-03 • via Nuitee
S
SAHAK • couple • my
8
2026-06-02 • via Nuitee
K
KS • solo_traveller • my
8
Convenient location
Pros:

Convenient location

Cons:

The water for shower is not hot enough, is there any problem with your water heater?

2026-06-02 • via Nuitee
H
Hidayatul Taufek Bin Adhar • couple • my
9
2026-06-02 • via Nuitee