Cititel Express Penang

Hotels
7.8 (935 reviews)
No. 123, Nordin Street , George Town , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Room too small
Limited dining options
Cleanliness issues noted

Categories

Cleanliness
7.51
Toilet was clean but some rooms mentioned being dusty.
Service
8.48
Staff were friendly and helpful, with positive mentions throughout.
Location
8.52
Hotel location is near attractions with good access to eateries and shopping.
Room Quality
6.97
Rooms were small and some issues with amenities.
Amenities
7.5
Limited amenities and room features noted, but generally adequate.
Value for Money
8.46
Considered good value for the money with respect to location and service.
Food and Beverage
7.01
Limited in-house eating options mentioned.
Overall Experience
7.98
Overall decent experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:44

Property Description

Convenient Location
Nestled in the UNESCO World Heritage Site of George Town, Cititel Express Penang offers easy access to nearby attractions like Komtar and Prangin Mall.

Modern Accommodations
Enjoy comfortable rooms equipped with modern amenities such as air-conditioning, TV, and en suite bathrooms with city views.

Guest-Friendly Services
Benefit from a 24-hour front desk, luggage storage, and complimentary parking during your stay at Cititel Express Penang.

Capture the essence of Penang's heritage at Cititel Express Penang. Book your stay now to indulge in a seamless blend of comfort and convenience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Hotel reception will be temporarily closed until further notice. Kindly proceed to the reception counter at The Wembley – A St Giles Hotel, Penang for check-in and check-out.

Please take note that pets are not allowed at Cititel Express Penang.
Please take note that there is installed the water dispenser on every floor for Cititel Express, Penang. Therefore, there is no more bottled water provided inside the room.

Starting 1 January 2026, Cititel Express, Penang will operate on a fully cashless payment system. Please use digital or card payments for all transactions
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.8
Based on 935 reviews
Cleanliness: 7.51
Service: 8.48
Location: 8.52
Room Quality: 6.97
Amenities: 7.5
Value for Money: 8.46
Food and Beverage: 7.01
Overall Experience: 7.98
M
MEI CHIN • solo_traveller • tw
7
2026-05-30 • via Nuitee
A
Abdull Mutalib • solo_traveller • my
8
2026-05-30 • via Nuitee
A
Asma • solo_traveller • sy
7
2026-05-29 • via Nuitee
M
Marcus • solo_traveller • my
4
2026-05-29 • via Nuitee
K
Katerlina • couple • my
8
2026-05-28 • via Nuitee
T
Tan • solo_traveller • my
4
Pros:

Quite

Cons:

noisy

2026-05-27 • via Nuitee
S
Shen • solo_traveller • tw
9
員工親切、地點適中
Pros:

地點好

Cons:

房間太小

2026-05-25 • via Nuitee
E
edisen ze • solo_traveller • my
9
2026-05-25 • via Nuitee
S
Syafiq • solo_traveller • my
8
2026-05-23 • via Nuitee
A
ayong • solo_traveller • my
10
2026-05-23 • via Nuitee
L
Loganayagi • couple • my
8
Pros:

Nice location

Cons:

Rooms are too small

2026-05-20 • via Nuitee
S
Swaran • solo_traveller • my
9
Pros:

The coziness of the room.
Bathroom shower was superb.

Cons:

Should have mineral water bottle supplied in the room.

2026-05-20 • via Nuitee
M
Murytharan • extended_group • my
6
Booking Com information not reliable.
Pros:

Good location.

Cons:

No breakfast was provided by hotel. Going outside at 8 am shops were still not open, so was the opposite. Breakfast not included was a big negative point. Booking. Com mention breakfast was included. But the hotel counter/reception said no breakfast. Information provided by Booking. Com was not reliable and accurate.

2026-05-19 • via Nuitee
P
Prabakar • solo_traveller • my
8
Good stay, excellent location. Walking distance to city center attractions and street food.
Pros:

Location

Cons:

Generally all good but unfortunately my room air condition broke down wee hours in the morning, causing uncomfort sleeping, thus had to change room in that hour.

2026-05-17 • via Nuitee
P
P. Kumar • solo_traveller • my
10
I like the room 1714 and the view
Pros:

Overall good and friendly hotel

2026-05-14 • via Nuitee
P
P. Kumar • solo_traveller • my
10
2026-05-14 • via Nuitee
S
Shiao Ping • solo_traveller • tw
8
2026-05-13 • via Nuitee
T
Tuck Sun • solo_traveller • my
6
Pleasant
Pros:

Room was clean. Location was excellent. Value for money.

Cons:

It is all right. Facilities were basic.

2026-05-13 • via Nuitee
M
Muhammad Iqbal • solo_traveller • my
10
2026-05-12 • via Nuitee
M
Muhammad Iqbal • solo_traveller • my
9
2026-05-12 • via Nuitee