Heiss Hotel By Jalo

Hotels
8.5 (2002 reviews)
1460 Carrera 43F , Medellín , CO

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Great location
Nice amenities
Good breakfast
Cons:
Small rooms
Slow service in some areas

Categories

Cleanliness
8.01
Some issues with the cleanliness during the stay.
Service
8.68
Generally attentive staff; however, some guests reported slow responses and poor service.
Location
9.02
Excellent location, close to key attractions and tours.
Room Quality
8.17
Rooms are comfortable, but some guests found them a bit small.
Amenities
8.5
Amenities are well-maintained and useful, especially the rooftop.
Value for Money
8.46
Good value for the service and amenities provided.
Food and Beverage
8.71
Breakfast and dining options are varied and highly rated.
Overall Experience
8.48
Overall, a positive experience with room for improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:36

Property Description

Luxurious Accommodation
Indulge in air-conditioned rooms with modern amenities and stunning city views. Relax in comfort and style during your stay.

Convenient Location
Explore nearby attractions like Lleras Park and Medellin's Museum of Modern Art. Enjoy easy access to Olaya Herrera Airport with our paid airport shuttle service.

Exceptional Service
Our bilingual staff at the 24-hour front desk are dedicated to ensuring a seamless and enjoyable experience for all guests. Book your stay at Heiss Hotel for a truly unforgettable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 2002 reviews
Cleanliness: 8.01
Service: 8.68
Location: 9.02
Room Quality: 8.17
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.71
Overall Experience: 8.48
K
Ken • couple • ec
10
Pros:

Excelente atención y muy bonitas las instalaciones

2026-09-19 • via Nuitee
I
Isabel • couple • pe
10
2026-09-19 • via Nuitee
S
Steve • couple • ca
7
2026-09-18 • via Nuitee
S
Sophie • couple • nl
9
2026-09-18 • via Nuitee
V
vanesa • couple • us
10
Comodidad y servicio
Pros:

Me encanto la vista desde la terraza y la habitación

Cons:

Que no tiene parqueadero aunque los vigilantes son muy amables y siempre nos ayudaban a ubicar muy bien el carro

2026-09-18 • via Nuitee
J
Javier Arturo • solo_traveller • co
8
2026-09-18 • via Nuitee
L
Laura • solo_traveller • cr
9
Pros:

Habitaciones super cómodas, personal atento y el gimnasio super completo!

2026-09-18 • via Nuitee
J
Jones • solo_traveller • jm
8
2026-09-17 • via Nuitee
D
Donovan • solo_traveller • us
1
Pick another hotel. Its not the room, its the service, slow service and no service attitude. Seen
Pros:

Location

Cons:

1. Customer service sucked and they tried to fraud my receipt 2xs.
2. They refused to get change from the other 4 registers or more on the premises and tried to give me $20.000cop in coins .
3. Very slow check in and check out process .
4. Good in the restaurant is about a good 5.5 so dont eat there unless you are starving.
5.Finally, I addressed the loud music in the room next door in-person 2xs ans via WhatsApp and a phonecall. No one responded for 2 days. They finally called 2 hours before checkout.
I travel a lot. This has to be the worst service in Medellin. By far

2026-09-17 • via Nuitee
C
castro benetti • extended_group • co
9
Pros:

El área de piscina

2026-09-17 • via Nuitee
A
Andrea • couple • es
6
Bien
Pros:

La estética

Cons:

Ningún día teníamos hecha la habitación cuando llegábamos.

2026-09-17 • via Nuitee
S
SERGIO • solo_traveller • es
10
2026-09-17 • via Nuitee
C
Carlos Jose • couple • pe
1
Solo destaco la atención del personal muy buena. Pero calidad precio no lo recomiendo. Hay mejores
Pros:

El personal muy amable

Cons:

Las instalaciones, demasiado pequeño, la puerta del baño y de la ducha no cierran, el lavamanos está compartido con el lugar donde dejas tus cosas en un mueble de madera. El agua caliente solo funciona por momentos

2026-09-16 • via Nuitee
M
Maria • couple • us
8
Pros:

Me gustó el personal, la localización , fácil de llegar y las facilidades menos la habitación que es muy pequeña.

Cons:

Las habitaciones son demasiado pequeñas, apenas dos personas caben y no tiene donde poner la ropa.

2026-09-16 • via Nuitee
C
Carlos • solo_traveller • us
10
Great relaxing hotel
Pros:

Very close to provenza but far enough where you get peace and quiet. Very tranquil environment. The food and drinks at both restaurants were the best I've had in a while. Very delicious food and very well made drinks.

Cons:

Our neighbors where smoking Marijuana in their balcony and was coming into our room.

2026-09-16 • via Nuitee
J
Jorge • couple • gt
7
Good value
Pros:

Location was good, staff is nice.

Cons:

Pretty small room, rooms aren’t soundproof, toilet had the water running al the time and it smelled bad, pillow cases didn’t smell fresh. The terrace restaurant/bar was closed only the pool was open

2026-09-15 • via Nuitee
V
victor • couple • co
8
2026-09-15 • via Nuitee
M
Maxim • couple • kz
10
2026-09-15 • via Nuitee
K
Kwai Ben Chen • couple • pa
7
Manejable
Pros:

Ubicación

Cons:

Restaurantes mala la comida

2026-09-14 • via Nuitee
E
EDGAR SANTIAGO • couple • ec
7
2026-09-14 • via Nuitee