Heiss Hotel By Jalo

Hotels
8.5 (1854 reviews)
1460 Carrera 43F , Medellín , co

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Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Safety deposit box
Soundproof rooms
Non-smoking throughout
Fire extinguishers
CCTV outside property
24-hour security
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Review Highlights

Pros:
Great location
Nice amenities
Good breakfast
Cons:
Small rooms
Slow service in some areas

Categories

Cleanliness
8.01
Some issues with the cleanliness during the stay.
Service
8.68
Generally attentive staff; however, some guests reported slow responses and poor service.
Location
9.02
Excellent location, close to key attractions and tours.
Room Quality
8.17
Rooms are comfortable, but some guests found them a bit small.
Amenities
8.5
Amenities are well-maintained and useful, especially the rooftop.
Value for Money
8.46
Good value for the service and amenities provided.
Food and Beverage
8.71
Breakfast and dining options are varied and highly rated.
Overall Experience
8.48
Overall, a positive experience with room for improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:36

Property Description

Luxurious Accommodation
Indulge in air-conditioned rooms with modern amenities and stunning city views. Relax in comfort and style during your stay.

Convenient Location
Explore nearby attractions like Lleras Park and Medellin's Museum of Modern Art. Enjoy easy access to Olaya Herrera Airport with our paid airport shuttle service.

Exceptional Service
Our bilingual staff at the 24-hour front desk are dedicated to ensuring a seamless and enjoyable experience for all guests. Book your stay at Heiss Hotel for a truly unforgettable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 1854 reviews
Cleanliness: 8.01
Service: 8.68
Location: 9.02
Room Quality: 8.17
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.71
Overall Experience: 8.48
V
Viachaslau • solo_traveller • gr
5
2026-06-20 • via Nuitee
E
Edison • solo_traveller • co
9
Excelente
Pros:

Es un hotel muy completo, se hace merecedor de pagar por la calidad del hotel, nos gustó mucho la piscina que está en la terraza y es climatizada.

Cons:

No tenemos quejas del hotel.

2026-06-20 • via Nuitee
S
Stefan • couple • gb
10
Fantastic
Pros:

Fantastic value for money…really friendly staff ..nice room and super clean comfy bed

Cons:

No parking

2026-06-19 • via Nuitee
C
Croicu • couple • ro
9
2026-06-19 • via Nuitee
P
Patricia • couple • es
9
Ubicación y servicios top
Pros:

La ubicación en la zona del Poblado es genial, estás al cerca de Provenza y de muchas zonas de restauración, además la parada del metro cable está a 10 min andando. Sus instalaciones hacen que la estancia sea superior, el gimnasio bastante equipado con ventilación es un plus si eres deportista, su piscina también es genial aunque un poco pequeña. Sin duda la joya de la corona es el desayuno buffet, increíble y la amabilidad del personal

Cons:

Nada

2026-06-19 • via Nuitee
T
Tiziana • couple • es
10
2026-06-18 • via Nuitee
C
Chad • family_with_children • bb
8
Pros:

The food here is great and the location is convenient. Close to restaurants and bars.

Cons:

Noise from other rooms is my only concern but it wasn't too anoying for me

2026-06-16 • via Nuitee
B
Batista • solo_traveller • us
10
Pros:

Todo sobre todo el personal

2026-06-16 • via Nuitee
F
Federico • family_with_children • ar
9
2026-06-16 • via Nuitee
L
Linda • extended_group • co
7
En general estuvo bien
Pros:

La ubicación me gustó mucho , todos los lugares a los que quería ir estaban a 15min en carro. El desayuno estaba rico , pero no tienen room Service , el guarda de seguridad fue muy amable .

Cons:

La limpieza podría mejorar , los baños sobre todo

2026-06-15 • via Nuitee
J
Jade • couple • us
10
My stay was great. The restaurant food on property was not great but the drinks were. Staff was nice and accommodating I
Pros:

Staff was nice and accommodating, central location

Cons:

I wish the rooms were a little bigger and shelving is needed in the shower

2026-06-15 • via Nuitee
T
Thomas • couple • gb
7
Pros:

Nice hotel however it’s smaller inside. Like many hotels in Medellin, not enough space to open a suitcase without putting it on the bed.

2026-06-15 • via Nuitee
J
Juan Fer • solo_traveller • co
9
2026-06-14 • via Nuitee
T
Thong • couple • us
10
Great location
Pros:

Esthetic was nice

Cons:

The bed was too hard

2026-06-14 • via Nuitee
M
Megan • couple • nl
10
Fantastisch
Pros:

Prachtig hotel! Moderne kamers, heerlijke douche en een super mooi uitzicht over de stad.

2026-06-14 • via Nuitee
M
María Ángeles Guerra Aranda • solo_traveller • co
9
Pros:

Acogedor ,limpio,bien ubicado

Cons:

El desayuno es super caro para lo que ofrecen ,he estado en muchos hoteles ,incluso de 5 estrellas y jamás he pagado un desayuno tan caro y que no corresponde con lo que dan.

2026-06-13 • via Nuitee
L
Laurinr • couple • fr
7
Pros:

La piscine est chauffée ce qui est agréable. L’hotel est bien situé et le personnel est très accueillant.

Cons:

L’isolation est inexistante, on entendais tout ce que faisait les voisins y compris quand ils rentraient a 2h du matin et mettaient la musique à fond… Cependant ca a ete signalé a la réception et ils ont directement reagi en allant les voir.

2026-06-13 • via Nuitee
L
Luis Fernando • solo_traveller • co
10
Pros:

La comodidad. Bonitas instalaciones. El desayuno.

Cons:

Todo bien

2026-06-12 • via Nuitee
M
mercado • couple • do
10
Lo recomiendo full
Pros:

Todo súper no tengo queja vuelvo a Medellín hay me opedo

2026-06-12 • via Nuitee
I
Irvin • couple • us
10
2026-06-12 • via Nuitee