The Regency Aparthotel

Hotels
5.6 (161 reviews)
28 Matroosberg Road , Pretoria , ZA

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Free
Children allowed

Facilities

Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Exercise/lap pool
Japanese garden
Swimming nearby
Offsite parking discounted rates available
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Clean pool
Cons:
Dirty bedding
Poor communication
Amenities lacking

Categories

Cleanliness
4.18
Multiple reviews mention dirty bedding and poor cleaning practices.
Service
6.15
Some reviews highlight poor communication and professionalism.
Location
8.19
Several reviews commend the location and proximity to amenities.
Room Quality
4.64
Room cleanliness and furniture conditions were frequently criticized.
Amenities
6.17
Some complaints about missing basic amenities like microwaves.
Value for Money
5.13
Mixed reviews regarding value; some guests felt disappointed with conditions.
Food and Beverage
5.18
Not explicitly mentioned, deemed average based on other categories.
Overall Experience
5.15
General sentiment reflects mixed feelings, some positive experiences noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:50

Property Description

The Regency Aparthotel is your perfect retreat in Pretoria. Outdoor Pool for Relaxation: Enjoy a refreshing swim at our outdoor pool surrounded by lush gardens and a terrace. Delicious Dining Options: Indulge in culinary delights at our on-site restaurant and grab a drink at the bar. Comfortable Accommodation: Unwind in well-equipped rooms featuring modern amenities like flat-screen TVs and private bathrooms. Book now for a memorable stay at The Regency Aparthotel.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

5.6
Based on 161 reviews
Cleanliness: 4.18
Service: 6.15
Location: 8.19
Room Quality: 4.64
Amenities: 6.17
Value for Money: 5.13
Food and Beverage: 5.18
Overall Experience: 5.15
T
Tinyiko • couple • za
9
2026-01-19 • via Nuitee
M
Millicia • couple • za
1
Pros:

Nothing

Cons:

Everything

2026-01-19 • via Nuitee
B
Boitumelo • extended_group • za
10
2026-01-19 • via Nuitee
C
Captain wa Kgotatso • couple • za
1
The owner of the unit did me wrong honestly.I would really like to get a refund.This was a bad stay.
Pros:

The reception of thehotel was pretty amazing and the hotel staff were good.Parking was great.The view was good.

Cons:

We did not have breakfast at all as we were not given the breakfast voucher by the owner.The reception of thehotel was pretty amazing and the hotel staff were good.As for the unit we booked into it was one problem after anoter. i would not recommend anyone using booking .com to get accomodation at the hotel because everyone else enjoyed their stay besides my partner and i.The apartment was not clean.only one towel was made avail for us.the fridge had a nasty smell. there was no hot water and most of the plugs were not working well.

2026-01-19 • via Nuitee
N
Ntandokazi • couple • za
7
2026-01-19 • via Nuitee
N
Nokuthula • solo_traveller • za
1
Horrible, hygiene is important. Clean, fresh sheets are non negotiable.
Pros:

Most of the apartment was clean

Cons:

The sheets were not clean. Bedding not clean , I am disappointed because I did not get a good nights sleep and value for my money.

2026-01-19 • via Nuitee
M
Makgotso • couple • za
1
The communication from the property was one of the bad communication that experienced.
Pros:

Nice view

Cons:

Couch didn’t look clean , sheets had hair all over.

2026-01-18 • via Nuitee
S
Siphokazi • solo_traveller • za
7
2026-01-15 • via Nuitee
M
Moagi • couple • za
7
2026-01-01 • via Nuitee
A
Angel • couple • za
1
I couldn’t sleep because the room was smelling like a toilet . I had to check out and go book another place .
Pros:

None

Cons:

When I arrive I had to wait for an hour to get a key . The communication is so poor , you communicate with someone who will transfer you to another one and it based on watsapp , no phone call to apologise for keep you waiting -no professionalism. They don’t even ask for ID copy . Everything was a mess.

2025-12-29 • via Nuitee
Z
Zwivhuya • couple • za
10
2025-12-23 • via Nuitee
M
Maropeng • solo_traveller • za
5
2025-12-19 • via Nuitee
N
Nozipho • couple • za
10
Pros:

Attention to detail by all staff

Cons:

Nothing

2025-12-18 • via Nuitee
Q
Queen • extended_group • za
8
Pros:

I liked the location, the beautiful view, clean room and perfect for couples.

Cons:

Old couches and your towels were not pure white.

2025-12-15 • via Nuitee
R
radipati • couple • bw
3
2025-12-14 • via Nuitee
T
Thato • couple • za
1
2025-12-14 • via Nuitee
M
Mahlatse • couple • za
7
2025-12-08 • via Nuitee
P
Phemelo • couple • za
5
2025-12-08 • via Nuitee
M
Maropeng • solo_traveller • za
6
Good stay
Pros:

Location is close to amenities and Menlyn Mall

Cons:

The room wasn’t ready and had to wait for over an hour

2025-12-06 • via Nuitee
S
simon • couple • za
10
2025-11-29 • via Nuitee