Urban Hotel

Hotels
5.7 (43 reviews)
Vía 7 Vía 7 3-45, Zona 4 , Guatemala , gt

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Facilities

Restaurant
Terrace
Family rooms
Pets allowed
Staff adhere to local safety protocols
Physical distancing rules followed
Cashless payment available
Shared stationery like menus, pens are removed
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Inadequate room quality

Categories

Cleanliness
4.45
Negative sentiment due to complaints about bad odors and pests.
Service
6.95
Mixed sentiment; some found the staff friendly, but issues with availability noted.
Location
8.95
Positive sentiment; many reviews highlighted the excellent location.
Room Quality
4.95
Negative sentiment highlighted issues with old mattresses and broken items.
Amenities
4.45
Complaints about missing essentials and unavailability of amenities.
Value for Money
4.95
Negative sentiment as guests felt the price did not justify the quality.
Food and Beverage
5.45
Neutral sentiment; breakfast not included and no significant feedback.
Overall Experience
5.45
Overall mixed experiences, with many issues that overshadowed positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:39

Property Description

Prime Location
Located in the heart of Zona 4, Urban Hotel offers easy access to popular attractions like Popol Vuh Museum and National Palace Guatemala.

Comfort and Convenience
Guests can enjoy the convenience of a 24-hour front desk, an on-site restaurant, and a relaxing terrace during their stay at Urban Hotel.

Family-Friendly Accommodations
With spacious family rooms available, Urban Hotel is the perfect choice for travelers exploring Guatemala with loved ones.

To experience the best of Guatemala City, book your stay at Urban Hotel now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.7
Based on 43 reviews
Cleanliness: 4.45
Service: 6.95
Location: 8.95
Room Quality: 4.95
Amenities: 4.45
Value for Money: 4.95
Food and Beverage: 5.45
Overall Experience: 5.45
L
López • solo_traveller • gt
9
2026-06-05 • via Nuitee
M
Mndez727 • solo_traveller • us
1
Book here if you like staying in the heat outdoors.
Pros:

The location was nice, and that's it.

Cons:

Poor, terrible and so much confusion in communication. Got there early, hoping to drop off luggage, and do other things in the mean time, but no. No one was there, I called, texted nothing, no responsetill later. Went about the day with our luggage. In the app, it included a fan, theres wasn't any. We asked for it, never came. No hand soap in the bathroom, booked it for 2 people only one towel. We tried to work with everything, but couldn't. It was humid, had to leave the door open, which isn't ideal, for some air flow. You either give them 200 quetzales in cash for safety deposit or your passport. Crazy. And lastly, the tv had no channels, not apps like Netflix, only YouTube. We left and stayed at another hotel.

2026-06-01 • via Nuitee
E
Elias Antonio • solo_traveller • gt
6
2026-05-29 • via Nuitee
D
Daniela • solo_traveller • gt
10
2026-04-09 • via Nuitee
M
Michel • solo_traveller • fr
8
Bien
2026-03-31 • via Nuitee
C
Castañeda • couple • gt
9
2026-03-27 • via Nuitee
V
Vidal Vazquez • solo_traveller • es
9
2026-03-08 • via Nuitee
H
hayme • couple • hn
7
2026-02-23 • via Nuitee
M
Montenegro Hernandez • couple • gt
10
Pros:

Ubicacion

2026-01-27 • via Nuitee
A
Ana • family_with_children • gt
1
I wouldn’t recommend
Cons:

It’s not what they promote online they took us to this ran off building that was creepy. There was no space to walk around in the room. There was also a awful smell.

2026-01-19 • via Nuitee
L
Lilibeth • couple • gt
9
2026-01-19 • via Nuitee
F
Felipe • couple • gt
10
Desperfectos en la cocina
Pros:

Sería tercer vez que voy todo Eata muy buena

Cons:

No es que no me haya gustado hace falta dos vasos dos tazas tenedor servidora dos platos básicamente tuve la mala suerte de pasar a comprar al supermercado y poder cocinar algo y la estufa mala creo que vale la pena seguir reservando allí es muy cómodo habitación 11

2026-01-19 • via Nuitee
A
Alba • solo_traveller • ch
7
2026-01-18 • via Nuitee
O
Ouellette • couple • ca
2
2026-01-18 • via Nuitee
V
Victor Marvin • extended_group • sv
5
Pros:

Ubicacion y precio

Cons:

Pocas amenidades

2026-01-15 • via Nuitee
G
Gaby • couple • gt
1
Cons:

Las habitaciones tienen mal olor y huéspedes fumando.
Lo qje se ve en las fotos de publicación no son lo que ofrecen.

2026-01-04 • via Nuitee
A
Andrea • couple • gt
1
Desagradable
Pros:

Ubicación

Cons:

Pésima atención al cliente, se negaban a dar factura, no tienen libro de quejas, retienen documentos de identificación sin ser autoridad.

2025-12-30 • via Nuitee
J
Javier Urriola • couple • pa
5
2025-11-15 • via Nuitee
A
Alejandra • couple • co
8
Para pequeño descanso y seguir viajando
Pros:

Me gustó la ubicación, que tiene una pequeña cocina con nevera, adicional la amabilidad del personal es excelente.

Cons:

El colchón no era del todo cómodo pero completamente funcional, el ducto del lavamanos no tenía la tubería en U o “sifón” y esto hacía que salieran malos olores.

2025-11-05 • via Nuitee
A
Armando Vinicio • solo_traveller • hn
10
2025-11-04 • via Nuitee