Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great central location
Helpful staff
Unique room design
Cons:
Cleanliness issues
Service inconsistencies
Basic breakfast options

Categories

Cleanliness
8.26
Several mentions of cleanliness issues, such as mould and slime in the kitchenette.
Service
9.23
Staff were generally helpful, but there were issues with communication and follow-through.
Location
9.77
Incredible central location, perfect for exploring.
Room Quality
7.72
Room had décor issues and some amenities were not functioning properly.
Amenities
9.25
Well-equipped with unique features; however, some promises like personal butler service were unfulfilled.
Value for Money
8.71
Some concerns regarding the overall value due to amenities not meeting expectations.
Food and Beverage
8.26
Breakfast was described as basic, suggesting improvements could be made.
Overall Experience
9.23
Despite issues, the positive aspects outweighed the negatives for a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:53

Property Description

Luxurious Accommodation with City Views
Chateau Denmark in London offers air-conditioned rooms with stunning city views and free WiFi. Enjoy the cultural heritage of the neighborhood, located near popular theatres and museums.

Comfort and Convenience
Relax in style with a flat-screen TV, plush bathrobes, and slippers in every room. Some units even feature a cozy seating area and a private patio for a touch of outdoor serenity.

Prime Location
Explore nearby attractions like the Arts Theatre, Queen's Theatre, and the British Museum, all just a stone's throw away. With London City Airport a short distance from the hotel, your journey is made easy.

Book your stay at Chateau Denmark for an unforgettable London experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 1823 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.77
Room Quality: 7.72
Amenities: 9.25
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 9.23
G
gill solo_traveller gb
9
Quirky, quality hotel.
Pros:

Loved the free upgrade and friendly staff.
Quiet.

2026-07-18 via Nuitee
T
Tanya couple au
10
2026-07-17 via Nuitee
C
Corey couple gb
10
2026-07-15 via Nuitee
Z
Zachi couple il
10
Fun!
Pros:

Great location and facilities!

2026-07-15 via Nuitee
S
Sergio Aron family_with_children br
7
Equipe simpática hotel razoável
Pros:

Quarto de bom tamanho localização muito boa.

Cons:

A entrada do hotel é confusa, a porta principal praticamente escondida.
O ar condicionado não estava dando conta do calor, reclamamos sem qualquer solução

2026-07-14 via Nuitee
G
Gavin couple gb
8
2026-07-14 via Nuitee
D
DAVID solo_traveller gb
8
2026-07-13 via Nuitee
M
Massimiliano couple it
9
Esperienza da riprovare. A presto.
Pros:

Struttura funzionale, elegante in posizione centrale. Staff giovane e molto orientato al soddisfacimento del cliente (grazie ragazzi).

Cons:

Nulla

2026-07-12 via Nuitee
S
Siobhan couple ie
5
A bit overrated
Pros:

Good location . But not 5* hotel. Should really be marketed as 4/5* apart hotel . No lobby / lounge , room was ok but only a double bed , not king

Cons:

Not 5* hotel . Perhaps should be marketed as an aparthotel . No lobby / lounge . Only a small double bed in the room , expensive for what we got

2026-07-11 via Nuitee
K
Keith couple gb
5
The staff tried to help but I got the impression they’d heard all of the complaints before.
Pros:

The staff were always on hand to help and the location was excellent.

Cons:

The room was gloomy (not romantic) and the air conditioning is a joke. The breakfast is an express continental and is appalling value. Go to one of the many coffee shops in the area instead.
Although I admire what the hotel is trying to achieve it falls short on customer comfort. Overall this is not a 5 star hotel.

2026-07-11 via Nuitee
T
Thomas couple fr
10
Perfect and well located
Pros:

Extraordinary hôtel, a magnificent stay, as always.

2026-07-09 via Nuitee
J
Julie family_with_children gb
9
2026-07-09 via Nuitee
J
James family_with_children us
10
2026-07-08 via Nuitee
A
Antoine couple fr
7
Sabena:such a bad experience never again
Pros:

Situation
Personnel

Cons:

Pas d ascenseur et info non donnée au préalable
Petit déjeuner vraiment pas à la hauteur

2026-07-08 via Nuitee
D
Daniel couple il
8
Pros:

perfect location, near tube station, near Oxford street and SoHo.
the stuff were nice and welcoming.
big room and spacious that is rarely in this area at that price. most of the rooms in other hotel are tiny for the same price.
cool soundbar and surrounding for music in the room.

Cons:

no noise cancellation at the windows, it was hard to sleep. we heard everything going on the street, and the door of the building going so much noise every time it closed.
and the lights in the room isn't enough for the day.
charging 5% for daily cleaning that's supposed to be a standard in a 5 star hotel and not supposed to cost more,

2026-07-07 via Nuitee
S
Steve couple gb
10
2026-07-07 via Nuitee
D
Deanne solo_traveller au
10
2026-07-07 via Nuitee
J
Justin couple nl
10
Pros:

The room was beautiful and the sound system was amazing. Me and my girl had a great time.

2026-07-06 via Nuitee
W
William solo_traveller gb
8
2026-07-06 via Nuitee
F
Freddy couple gb
10
2026-07-06 via Nuitee