Citadines Bacolod City

Hotels
•
Citadines
9 (215 reviews)
Lacson Street Barangay Bata , Bacolod , ph

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Front desk (limited hours)
Self parking (surcharge)
Offsite parking discounted rates available
Fitness facilities (surcharge)
See all facilities

Review Highlights

Pros:
Excellent breakfast
Friendly staff
Comfortable rooms
Cons:
Moldy rooms
Housekeeping needs improvement

Categories

Cleanliness
7.33
Issues with mold and housekeeping needing improvement mentioned in reviews.
Service
9.8
Staff were consistently polite, attentive, and accommodating, delivering exceptional service.
Location
9.34
Convenient parking and close to major shopping highlighted positively by guests.
Room Quality
8.79
Amazing room features and comfort, but some complaints about pillows.
Amenities
8.82
Nice amenities including a pool and spa, but some improvements needed for gym access.
Value for Money
8.78
Perception of being a bit overpriced but not terribly so.
Food and Beverage
9.83
Breakfast buffet is highly praised as one of the best in Bacolod.
Overall Experience
9.3
Overall memorable and amazing stay, setting a new standard for comfort and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:09

Property Description

Luxurious Amenities
Boasting an outdoor swimming pool, fitness centre, and bar, Citadines Bacolod City offers a touch of luxury for guests to unwind and relax during their stay.

Convenient Services
From free private parking to room service and a 24-hour front desk, our 4-star hotel ensures that guests' needs are met promptly and efficiently.

Comfortable Accommodation
Each air-conditioned room is thoughtfully equipped with modern amenities like a flat-screen TV, safety deposit box, and private bathroom, providing a comfortable retreat for every guest.

Book your stay at Citadines Bacolod City for a truly exceptional experience in the heart of Bacolod City.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 215 reviews
Cleanliness: 7.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.83
Overall Experience: 9.3
J
Jay-r • family_with_children • ae
10
2026-05-15 • via Nuitee
L
Les B • couple • au
8
2026-05-14 • via Nuitee
J
Jericho • solo_traveller • ph
9
Other than the pillows, it’s all good.
Pros:

It’s new and so far well maintained.

Cons:

The pillows are too hard, it gave me headaches in the morning.

2026-05-03 • via Nuitee
H
HELEN • couple • ca
10
Extremely safe and comfortable.
Pros:

Very clean, with the best location, excellent customer service, and high safety.

Cons:

Nothing

2026-05-03 • via Nuitee
Q
Quiray • couple • us
9
My stay was ok , no problem staying there again.
Pros:

Location & cleanliness.

Cons:

The beds are too small.

2026-05-02 • via Nuitee
L
Lorna • solo_traveller • us
10
Very comfortable, and feels like a 5 star stay
Pros:

The Amenities and convenience.

Cons:

none

2026-04-29 • via Nuitee
L
Lorna • solo_traveller • us
10
clean
Pros:

comfortable

Cons:

none

2026-04-29 • via Nuitee
M
Marian Steffi • family_with_children • us
10
excellent experience
Pros:

everything was excellent

Cons:

none

2026-04-28 • via Nuitee
S
Salvador • couple • ph
7
Cons:

My shower drain was clogged. But the housekeeper who cleaned my room opened the drain which helped my last night. Plumbing services of hotel might have to make a more permanent fix.

2026-04-28 • via Nuitee
P
Paul • couple • ca
8
2026-04-25 • via Nuitee
G
Genny • extended_group • ca
10
Great hotel staff particularly Hacel, very pleasant! Awesome gym size and pool!
Pros:

Wide selections of rooms and best for your money.

Cons:

Parking restrictions that limit the flow of the surrounding businesses. Also, too much for one person from the hotel security to manage the door and the parking.

2026-04-25 • via Nuitee
R
Rob • couple • nl
8
Lovely hotel very often visited by us.
Pros:

Lovely hotel in Bacolod City.
Centrally located. Clean rooms, very friendly staff.

Cons:

The Breakfast buffet is lovely although the last time we visited the bread was very dry and hard. Obviously not fresh. When booking directly at the hotel the breakfast is not included anymore whereas you do the booking via Booking.com the breakfast is included. Very strange policy from the management of Citadines

2026-04-23 • via Nuitee
P
Pascal • couple • ch
9
Ohne den erwähnten Minuspunkt die Erwartungen erfüllt!
Pros:

Das Frühstück war zwar auf Einheimnische Gäste ausgerichtet, aber enthielt doch die eine oder andere interkontinentale Komponente (Brot, Butter, us.w). Die Marmelade bzw. Konfitüre könnte ein wenig aufwändiger und reichhaltiger daherkommen. Ansonsten sehr freundliches und zuvorkommendes Bedienungspersonal und sehr aufmerksame und nicht allzu aufdringliche Betreuung beinm Frühstück. Freude herrscht!

Cons:

Leider ist ein grosser Minuspunkt zu verzeichnen, der das Gesamtbild trübt: am Abreisetag um 06.30 Uhr vormittags war die individuelle Dusche inkl. WC beim Zugang zum Schwinmmbad in einem erbärmlichen Zustand (sehr schmutzug und übelriechend: ein absolutes No-Go als Visitenkarte für ein Hotel dieser Kategorie! Pfui!!!!! Untolerierbar mit dem besten Willen! Bitte der Hotelleitung melden!

2026-04-19 • via Nuitee
S
Sebastian • solo_traveller • de
4
Zu wenig gemacht aus den Möglichkeiten
Pros:

Portier bzw. die Freundlichkeit fast aller Mitarbeiter im Hotel, Frühstück und Swimmingpool.

Cons:

Preisgestaltung undurchsichtig und unfair, Bad in keinem guten Zustand, Konzept des Hotels nicht gut durchdacht, dafür, dass es noch so neu ist (2024 eröffnet).

2026-04-14 • via Nuitee
N
Nasir • family_with_children • sa
9
comfortable
Pros:

all

Cons:

non

2026-04-08 • via Nuitee
A
Angel marianne • family_with_children • ph
1
Horrible
Pros:

None

Cons:

Requested housekeeping, but they only took the plates, tip and left yet no cleaning was done. Waited outside for an hour at 2AM after being told someone would return, no one came. Very poor service.

2026-04-04 • via Nuitee
M
Maria Theresa • couple • au
6
Alright, as I needed an extra blanket and no one picked up my call.
Pros:

Location

Cons:

The wait staff was not helpful. Cannot believe you only service almond milk and soy milk with coffee. Should serve fresh milk with coffee too. It’s a great hotel but don’t skimp on proper quality of milk.

2026-04-01 • via Nuitee
R
Richie May • couple • au
10
2026-03-31 • via Nuitee
C
Coleman • family_with_children • us
10
Pros:

Great service from the staff

2026-03-29 • via Nuitee
J
Jeffrey Ballard • family_with_children • us
8
Pros:

Nice location, fairly convenient to the airport.

Cons:

Could have better options for food.

2026-03-28 • via Nuitee