Citadines Bacolod City

Hotels
•
Citadines
9 (249 reviews)
Lacson Street Barangay Bata , Bacolod , ph

listing image 1
Show all photos

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Family rooms
Bar
See all facilities

Review Highlights

Pros:
Excellent breakfast
Friendly staff
Comfortable rooms
Cons:
Moldy rooms
Housekeeping needs improvement

Categories

Cleanliness
7.33
Issues with mold and housekeeping needing improvement mentioned in reviews.
Service
9.8
Staff were consistently polite, attentive, and accommodating, delivering exceptional service.
Location
9.34
Convenient parking and close to major shopping highlighted positively by guests.
Room Quality
8.79
Amazing room features and comfort, but some complaints about pillows.
Amenities
8.82
Nice amenities including a pool and spa, but some improvements needed for gym access.
Value for Money
8.78
Perception of being a bit overpriced but not terribly so.
Food and Beverage
9.83
Breakfast buffet is highly praised as one of the best in Bacolod.
Overall Experience
9.3
Overall memorable and amazing stay, setting a new standard for comfort and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:09

Property Description

Luxurious Amenities
Boasting an outdoor swimming pool, fitness centre, and bar, Citadines Bacolod City offers a touch of luxury for guests to unwind and relax during their stay.

Convenient Services
From free private parking to room service and a 24-hour front desk, our 4-star hotel ensures that guests' needs are met promptly and efficiently.

Comfortable Accommodation
Each air-conditioned room is thoughtfully equipped with modern amenities like a flat-screen TV, safety deposit box, and private bathroom, providing a comfortable retreat for every guest.

Book your stay at Citadines Bacolod City for a truly exceptional experience in the heart of Bacolod City.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 249 reviews
Cleanliness: 7.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.83
Overall Experience: 9.3
M
Ma Erica • couple • ph
9
Didn't disappoint. We will definitely stay here again if we go back to Bacolod.
Pros:

Good location.
Friendly and helpful staff.
Comfortable bed.
Clean room.

Cons:

Nothing.

2026-07-02 • via Nuitee
C
Cristina • solo_traveller • gb
8
Highly Recommended Hotel in Bacolod City
Pros:

During our recent stay at Citadines Hotel Bacolod City, we experienced a generally positive stay. We made two reservations through Booking.com: the first from May 14 to 18,2026 and a second from May 20 to 22,2026.
We inquired about early check-in for our arrival, as we were traveling from London. We used the messaging service on Booking.com to communicate our request; however, we did not receive any response. Despite this, we chose to pay an additional fee for early check-in, which was accommodated.
Our accommodation in the One Bedroom Deluxe (Room 1401 for both bookings) was comfortable and well-appointed. The hotel is conveniently located close to The Row restaurants, making dining options easily accessible. We appreciated the good Wi-Fi connectivity, as well as the hotel’s facilities, including the pool and gym. Additionally, we were pleased to see that the hotel supports local artists, which adds a unique cultural touch to the property.

During our interaction with the hotel’s marketing manager, Denise Justiniani/Calimlim, I shared my sister's contact details since she is a local stained glass artist. She has exhibited her work at the Park Inn Hotel, as highlighted in the articles “Light and Life Through Glass” and SunStar Bacolod: Light and Life Through Glass. Additionally, her work was featured in an exhibit at the Park Inn Hotel, as detailed here: Digicast Negros: Light and Life Through Glass Exhibit. Denise also suggested using the hotel’s recycled glass bottles as part of their eco-friendly initiatives, emphasizing their commitment to being green and helping the environment.
Unfortunately, she was not contacted by the hotel, which was a missed opportunity for collaboration.

We dined at Namit Restaurant, where the breakfast buffet offered a good variety of food options. The staff at Namit, particularly Shy and Antoinette, were exceptionally friendly and attentive, greatly enhancing our dining experience.

2026-07-01 • via Nuitee
R
Rob • extended_group • nl
9
Always good
Pros:

Beautiful Hotel and good facilities and location.

Cons:

Normally reception desk staff OK, but this time inexperienced employee.

2026-07-01 • via Nuitee
C
Cristina • couple • gb
8
Best Hotel in Bacolod City
Pros:

During our recent stay at Citadines Hotel Bacolod City, we experienced a generally positive stay. We made two reservations through Booking.com: the first from May 14 to 18,2026 and a second from May 20 to 22,2026.
We inquired about early check-in for our arrival, as we were traveling from London. We used the messaging service on Booking.com to communicate our request; however, we did not receive any response. Despite this, we chose to pay an additional fee for early check-in, which was accommodated.
Our accommodation in the One Bedroom Deluxe (Room 1401 for both bookings) was comfortable and well-appointed. The hotel is conveniently located close to The Row restaurants, making dining options easily accessible. We appreciated the good Wi-Fi connectivity, as well as the hotel’s facilities, including the pool and gym. Additionally, we were pleased to see that the hotel supports local artists, which adds a unique cultural touch to the property.

During our interaction with the hotel’s marketing manager, Denise Justiniani/Calimlim, I shared my sister's contact details since she is a local stained glass artist. She has exhibited her work at the Park Inn Hotel, as highlighted in the articles “Light and Life Through Glass” and SunStar Bacolod: Light and Life Through Glass. Additionally, her work was featured in an exhibit at the Park Inn Hotel, as detailed here: Digicast Negros: Light and Life Through Glass Exhibit. Denise also suggested using the hotel’s recycled glass bottles as part of their eco-friendly initiatives, emphasizing their commitment to being green and helping the environment.
Unfortunately, she was not contacted by the hotel, which was a missed opportunity for collaboration.

We dined at Namit Restaurant, where the breakfast buffet offered a good variety of food options. The staff at Namit, particularly Shy and Antoinette, were exceptionally friendly and attentive, greatly enhancing our dining experience.

2026-07-01 • via Nuitee
K
Kurt Patrick • extended_group • ph
10
2026-06-27 • via Nuitee
G
Generosa • solo_traveller • ph
10
Pros:

Girls love their stay in your hotel and will stay therw again next time with friends

Cons:

Nothing

2026-06-24 • via Nuitee
J
Juerg • couple • ch
9
Jederzeit wieder
Pros:

Sehr gutes reichhaltiges Buffet

Cons:

Nichts

2026-06-23 • via Nuitee
J
Jimson • extended_group • ph
10
Perfect
Pros:

Everything

Cons:

Nothing

2026-06-20 • via Nuitee
C
Charles • solo_traveller • sg
8
2026-06-18 • via Nuitee
M
Mark Vincent • family_with_children • ph
8
2026-06-17 • via Nuitee
D
Dosdos • solo_traveller • ph
10
Pros:

The room is really comfortable and tidy.

Cons:

The price of your inclusive meals is too pricey. I stayed in your hotel 2x already, but the food was expensive.

2026-06-13 • via Nuitee
C
Charlotte Mariae • couple • ph
10
2026-06-08 • via Nuitee
M
Michelle • solo_traveller • ph
8
2026-06-07 • via Nuitee
G
Gladys • extended_group • ph
9
2026-05-28 • via Nuitee
R
Roman • solo_traveller • lt
8
Pros:

The hotel staff are perfect, wonderful!

Cons:

I didn’t like the internet speed and the room cleaning.
Water is replaced only when it has completely run out. If there is still enough water left for a couple of glasses, they won’t replace it.
The bed linen is not changed every time during room cleaning, so we had to ask them to change it.

2026-05-27 • via Nuitee
P
Paul • solo_traveller • us
10
2026-05-24 • via Nuitee
Q
Quizan • solo_traveller • ph
8
2026-05-20 • via Nuitee
M
Michele • couple • it
10
Stupendo
Pros:

Struttura e disponibilità rendono il soggiorno molto rilassante

2026-05-20 • via Nuitee
V
VIRLANE • couple • ph
10
Very memorable very excellent, will surely stay again at Citadines when in Bacolod.
Pros:

Super enjoyed Citadines Hotel and Bacolod. This is a must for your stay in Bacolod. Staff service were all excellent and very accomodating. Shout out congratulations especially to 1) Chef Bernard and staff Alyza (Namit resto buffet breakfast very sumptious and great with sooo good Segafredo coffee); 2) Front Desk Christine and AJ; 3) Housekeeping Ray and Lester; 4) Pool JCar. Hotel room soo clean and equipped with all your needs. Big plus on Gym and Pool with View; pool Bar and Band on weekends. Hotel Area is very Good location @Lacson; near Art District with Aidas Inasal and Art Gallery; La Arte Halo2 branch; Ereneta Chorizo @Sta Clara; Mushu The Row and V&W with Felicias Nenas Grocery Mcdo etc

Cons:

Nothing. This is best hotel in Bacolod.

2026-05-19 • via Nuitee
J
Jay-r • family_with_children • ae
10
2026-05-15 • via Nuitee