WoodSpring Suites Richmond Airport

The pillows were too flat

II did not like that. It is very ghetto.\n I asked the staff member about the sanitizer, and if it worked, and she was like you have to keep pushing it hard. and I said, ma'am is something else going on here, she could care less, She's not professional, they're very uncaring there, it's a lot of drug traffic and prostituting through that hotel, they're not professional at all. This is the front desk very loud , and the price is ridiculous for the service that you get. TRASH OUT FRONT OVERFLOWING. THE DUMPSTER AREA IS HIDEOUS UNACCEPTABLE. BUT I REALIZE NOWADAYS HOTEL OWNERS DON'T CARE ABOUT THE PUBLIC. THEY DON'T CARE ABOUT THE SERVICE. THEY JUST WANT TO MAKE THEIR MONEY. AND MOST OF THE TIME IS PRIVATE SOMEBODY NAMED THAT WE CAN'T EVEN RECOGNIZE, HAVE A WONDERFUL LIFE.

To many people in lobby and outside

Bathroom sink only dribbled water, but kitchen counter sink was good.

This hotel is used for extended stays/homeless people. The elevator was broken which according to the residents and staff it's been an ongoing problem. We were put on the 4th floor even though I reserved a handicap room for someone who can't go up and down stairs very easily it was not a good experience. There are no amenities, bring your own shampoo, body wash and good luck getting enough towels for your stay, apparently because of the dwellers there they're afraid that paying visitors are going to steal them.
The room is set up like an apartment so bring dishes and food so you can make your own breakfast.
Overall I do not recommend this hotel. We won't stay here again.

I asked for non smoking room, it smelled like weed and cigarettes. The bed was not comfortable at all. I was charged for extra linen service and didn’t get any service, didn’t get any clean towels or wash clothes the days I was there. All the extra taxes and miscellaneous on the bill.

The walls are thin and can hear whats going on in the next room or hallways. i had a non-smoking room but smelled cigarette smoke

People hanging around late night outside that’s not particularly staying there

Room was very clean, but had strong bleach odor. Had to open window to air out room. Actually the lobby also had strong bleach odor.
Heard people in room next door which meant walls are probably not very thick or well insulated.

The woman working the overnight shift was very much unprofessional. My husband went to ask for a new towel and even offered to give the old wet towel that we had to put down at 3am because the entire floor was soaked from the AC dripping and she said we couldn’t get a new towel until 7am and it was about 6am. She has clean towels sitting on the desk right in front of him and was denied as she sat her on her phone playing videos. Didn’t even offer anyone to come look at the AC. To add the “QUEEN BED” was a full instead which was dented in the middle. The sleep was terrible. Service was horrible and why are the doors so hard to open and close? There was a constant beeping in our room not sure what it was and the lights did not work only working light was the lamp by the bed. Table connected to the wall slanted . Check your workers

The elevator was not working.