Susanna Inn MachuPicchu Hotel

Hotels
6.9 (79 reviews)
Imperio de los Incas 642 , Machu Picchu , pe

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Facilities

Non-smoking throughout

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Noisy rooms
Maintenance issues
Overpriced

Categories

Cleanliness
6.15
Several reviews mentioned issues such as cold water and cleanliness concerns in the bathrooms.
Service
8.15
Reviewers noted friendly and accommodating staff, especially for early check-outs.
Location
8.65
Many reviews highlighted the great location near the train station and beautiful views.
Room Quality
5.65
Complaints about noise and room conditions, including humidity and poor quality mattresses.
Amenities
6.65
The breakfast was highlighted positively, but some amenities like air conditioning were lacking.
Value for Money
6.65
Mixed feelings about pricing, with remarks of overpriced rooms for the given quality.
Food and Beverage
7.15
Generally good breakfast experiences, but some issues with food quality noted.
Overall Experience
6.15
The overall experience ranged from positive to negative with various complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:31

Property Description

Prime Location

Modern Amenities

Scrumptious Breakfast Options

Experience the charm and comfort of Susanna Inn Machupicchu, ideally located just steps away from popular attractions. Relax in modern rooms equipped with essential amenities, including a flat-screen TV and a safety deposit box. Indulge in a delicious buffet or à la carte breakfast to kickstart your day. Immerse yourself in the stunning mountain views from select rooms and enjoy the convenience of a private bathroom with free toiletries. With Wiñaywayna Park and Manuel Chavez Ballon Museum nearby, your stay at Susanna Inn Machupicchu promises both relaxation and exploration. Book now to secure your unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 09:00 AM

Location

Guest Reviews

6.9
Based on 79 reviews
Cleanliness: 6.15
Service: 8.15
Location: 8.65
Room Quality: 5.65
Amenities: 6.65
Value for Money: 6.65
Food and Beverage: 7.15
Overall Experience: 6.15
L
Linares • solo_traveller • pe
8
Pros:

El lugar estaba limpio... las habitaciones amplias.

Cons:

No tienen buena ubicación

2026-06-20 • via Nuitee
K
Kimberly • solo_traveller • us
8
Pros:

Location was amazing. They brought us a fan because we were hot.

2026-06-18 • via Nuitee
M
Mathiew • couple • cr
3
Esperaba un poco más
Pros:

Cerca de 2 buenos restaurantes

Cons:

Personal poco comunicativo, camas poco confortables, en las habitaciones se escuchaba todo lo que sucedía afuera, excesivamente ruidoso, el internet no servía para absolutamente nada. Hora del Check Out (9:00 am) totalmente inconveniente.

2026-06-15 • via Nuitee
K
Kylie • couple • il
8
2026-06-11 • via Nuitee
D
Dileepan • solo_traveller • lu
3
Not worth due to the hotel curfew especially if you want to stay out late or eat dinner in town.
Cons:

the hotel closes at 12 midnight (locked) even if you checked in during the day and have a key. I did not know this nor was I informed at any point during booking or check-in. I had to wait outside, ring the bell multiple times and then go to a nearby hotel and ask the receptionist to call/speak to the hotel...we looked up the number on google and then called Susanna Inn. And then finally someone came to open the door and yelled at me for showing up so late. If you have a curfew then state it clearly at point of booking. I was let in at 12:17am and the guy accused me of showing up at 1:00am which was factually inaccurate.

2026-06-11 • via Nuitee
V
Valentin • couple • fr
8
Hotel sympa, je recommande
Pros:

Tres bel petit hotel a un prix raisonnable
Tres bien situe a cote du centre pour rejoindre facilement la station de bus pour aller au Machu Picchu et tres proche des restaurants

2026-06-10 • via Nuitee
E
Eugenia Solís Salazar • solo_traveller • mx
10
2026-06-09 • via Nuitee
V
Véronique • extended_group • fr
10
Très agréable hôtel au bord de l’eau
Pros:

Tout était parfait : le personnel est adorable (on vient même vous accueillir quand vous arrivez par le train), la chambre était tres belle et bien équipée. La vue donnait sur le torrent et la montagne avec un double vitrage très efficace et un calme absolu pour dormir (ce qui est rare au Pérou). Le petit déjeuner était parfait avec notamment des fruits frais. L’emplacement idéal et proche de la gare

Cons:

Rien

2026-06-02 • via Nuitee
S
Stephanie • couple • us
9
2026-05-29 • via Nuitee
G
Gergely • extended_group • hu
9
2026-05-28 • via Nuitee
N
Núbia Carvalho • solo_traveller • br
4
Pros:

Me buscaram na estação e ajudaram com a bagagem.

Cons:

Me cobraram um valor maior que informado no site, os quartos tem zero isolamento acústico, ou seja, quando alguem sai de madrugada do passeio acorda todos.
Cafe da manhã levam pao, salada de frutas e se qusier um ovo na mesa. Não tem mta variedade

2026-05-26 • via Nuitee
A
Arthur • couple • be
5
Nice view and location however staff and general vibe was not good.
Pros:

It’s facing the river and nice view from restaurant

Cons:

Staff at the reception was unfriendly and almost rude. Not first good impression.

2026-05-25 • via Nuitee
P
PATRICK • solo_traveller • fr
9
EXCELLENT SEJOUR A TOUS EGARDS.
Pros:

EXCELLENT ETABLISSEMENT, CONFORTABLE BIEN TENU, TRES PROPRE, AVEC UN BON RAPPORT QUALITE / PRIX.

LE PERSONNEL EST TRES AIMABLE ET SERVIABLE, TOUT PARTICULIEREMENT JUAN QUI EST UN RESPONSABLE HOTELIER TRES COURTOIS, A L ' ECOUTE DES CLIENTS, ET TOIUJOURS PRET A RENDRE SERVICE;

Cons:

RIEN.

2026-05-15 • via Nuitee
V
Vitória • couple • br
1
Pessimo
Pros:

Péssimo lugar e péssimo atendimento! Fiz a minha reserva há mais de 6 meses e quando cheguei até o hotel, com várias malas, o recepcionista falou que mesmo com a minha reserva, não tinha mais quadro disponível. Não recomendo, não dá pra confiar!

Cons:

Péssimo lugar e péssimo atendimento! Fiz a minha reserva há mais de 6 meses e quando cheguei até o hotel, com várias malas, o recepcionista falou que mesmo com a minha reserva, não tinha mais quadro disponível. Não recomendo, não dá pra confiar!

2026-05-15 • via Nuitee
P
Patrick • solo_traveller • us
8
Traded all night Cusco car honks for the river roar.
Pros:

Riverside room amazing. The roar of the river to sleep to.

2026-05-11 • via Nuitee
B
Borges • couple • br
8
2026-05-11 • via Nuitee
G
Gemina • couple • us
6
Comfortable but not very welcoming
Pros:

Comfortable beds, great water pressure in the shower, and a beautiful view of the river from our room and from the breakfast area, which was great for birdwatching.

Cons:

Each staff member we encountered seemed overwhelmed to the point of acting like our presence was an inconvenience. No one was particularly kind or welcoming, though they weren’t rude either. We had arranged to leave a bag for the morning but no one was at reception at check out time, keys were piled on the desk and the lobby was full of guests waiting. We ultimately had to take our bag with us so as not to miss our bus. I think they are likely just very short-staffed right now.

2026-05-09 • via Nuitee
Óscar • couple • es
10
Pros:

Sobre todo la ubicación, nuestra habitación daba al río y a la montaña. Un verdadero espectáculo. Todo funcionaba perfectamente. Muy buen aislamiento sonoro.

2026-05-09 • via Nuitee
D
Debora • couple • gb
7
It was ok
Pros:

Comfortable bed, shower was hot

Cons:

Not much space to put things on and not the most relaxing place

2026-05-09 • via Nuitee
B
Bastian Alonso • couple • cl
10
Recomendable
Pros:

La amabilidad del personal, te entregan full información al hacer el check in y la distancia entre el hotel y el pueblito de aguas calientes

Cons:

Todo bueno

2026-05-07 • via Nuitee