Susanna Inn MachuPicchu Hotel

Hotels
6.9 (101 reviews)
Imperio de los Incas 642 , Machu Picchu , PE

Children allowed

Facilities

WiFi available
Free WiFi
24-hour front desk
Heating
Family rooms
Laundry
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Noisy rooms
Maintenance issues
Overpriced

Categories

Cleanliness
6.15
Several reviews mentioned issues such as cold water and cleanliness concerns in the bathrooms.
Service
8.15
Reviewers noted friendly and accommodating staff, especially for early check-outs.
Location
8.65
Many reviews highlighted the great location near the train station and beautiful views.
Room Quality
5.65
Complaints about noise and room conditions, including humidity and poor quality mattresses.
Amenities
6.65
The breakfast was highlighted positively, but some amenities like air conditioning were lacking.
Value for Money
6.65
Mixed feelings about pricing, with remarks of overpriced rooms for the given quality.
Food and Beverage
7.15
Generally good breakfast experiences, but some issues with food quality noted.
Overall Experience
6.15
The overall experience ranged from positive to negative with various complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:31

Property Description

Prime Location

Modern Amenities

Scrumptious Breakfast Options

Experience the charm and comfort of Susanna Inn Machupicchu, ideally located just steps away from popular attractions. Relax in modern rooms equipped with essential amenities, including a flat-screen TV and a safety deposit box. Indulge in a delicious buffet or à la carte breakfast to kickstart your day. Immerse yourself in the stunning mountain views from select rooms and enjoy the convenience of a private bathroom with free toiletries. With Wiñaywayna Park and Manuel Chavez Ballon Museum nearby, your stay at Susanna Inn Machupicchu promises both relaxation and exploration. Book now to secure your unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 09:00 AM

Location

Guest Reviews

6.9
Based on 101 reviews
Cleanliness: 6.15
Service: 8.15
Location: 8.65
Room Quality: 5.65
Amenities: 6.65
Value for Money: 6.65
Food and Beverage: 7.15
Overall Experience: 6.15
G
Grundbacher • solo_traveller • ch
9
2026-10-17 • via Nuitee
S
serhan • couple • gb
2
2026-10-14 • via Nuitee
C
Chen • couple • tw
5
早餐不是自助式
Pros:

離搭接駁車很近

Cons:

鐵路旁 到晚上還很吵

2026-10-10 • via Nuitee
C
Caterina • couple • it
3
Cons:

Struttura che sconsiglio caldamente per una serie di motivi
Appena arrivati il signore alla reception era quasi scocciato del fatto che ci fosse un'altra prenotazione di cui non si ricordava.
La stanza è decente, doccia con un getto molto debole, dopo le docce abbiamo trovato tanta acqua per terra vicino all'ingresso della stanza .

La colazione inizia alle 5 ma alle 5:40 ancora non era pronto quasi niente ed il "buffet" consiste in un misero piattino che non prevede scelta. Inoltre il personale della colazione ci ha obbligato a sederci ed aspettare il cibo mentre stavamo prendendo del caffè dal dispenser.

Rispetto ai prezzi di Aguas quello che si paga non vale assolutamente la pena.

2026-09-17 • via Nuitee
R
Rafael • extended_group • br
7
Frustrante
Pros:

Boa localização.

Cons:

Instalações muito precárias. Minha expectativa era outra.

2026-09-16 • via Nuitee
R
Roni • couple • br
5
Boa localização e bom quarto com péssimo atendimento
Pros:

O quarto

Cons:

O atendimento e os funcionários principalmente o que fica mais tempo na recepção.
Café da manhã péssimo.

2026-09-16 • via Nuitee
R
Regard • solo_traveller • za
8
Excellent location, great value for money - I will stay here again.
Pros:

Breakfast was good, but having it directly on the river was spectacular.
Staff picked me up at railway station, and since I wanted to to something in between took my luggage to the hotel.

Cons:

Checkout is a bit early (9:00), but staff immediately offered to keep my luggage - without even asking.

2026-09-16 • via Nuitee
J
Jim • extended_group • us
10
Great!
Pros:

Great

2026-09-08 • via Nuitee
J
Janet • solo_traveller • au
7
Pros:

Great location and view from the room . They even text me to make sure I was ok as I was out with friends.

Cons:

The breakfast finishes early and check out was 9am which was a bit annoying if you have a later train.

2026-08-31 • via Nuitee
R
Robin • extended_group • gb
7
nice location next to river
Pros:

breakfast was adequate but bread was not fab compared to other places. Location next to river was good

Cons:

we paid £80 a night for a triple room - felt it was a little pricey

2026-08-27 • via Nuitee
G
Gisous • solo_traveller • fr
10
Pros:

La vue exceptionnelle.
La proximité à la gare.
Le personnel disponible pour accompagner à la gare

2026-08-25 • via Nuitee
S
Saran • solo_traveller • th
9
Great!
Pros:

Close to the main centre, yet very quiet. Clean room and nice breakfast.

Cons:

Nothing

2026-08-25 • via Nuitee
C
Cristina • family_with_children • it
9
Consigliato
Pros:

Stanze accoglienti, colazione buona, la vista della cascata e del fiume dalla mia camera. Posizione tranquilla a 10 minuti a piedi dal centro

2026-08-21 • via Nuitee
M
MARCOS ROBERTO GUEDES • solo_traveller • br
5
Pros:

Ótima localização e ao lado do Rio. Buscam na estação com o nome.

Cons:

Quando cheguei tinha comida do antigo hóspede na geladeira e tinha uma camisinha usada vaso sanitário. Eles cobram valor a mais do booking. Ao chegar avisaram que cobrariam 5% se pagar com cartão de crédito. Falei que pagaria no dia seguinte em dinheiro ( soles ). Ao pagar, depois conferindo o câmbio da cotação oficial deu mesmo assim acréscimo de 5% mesmo pagando em Soles. O que não ocorreu aqui em Cusco que paguei mesmo valor em dólar do booking no cartão de crédito. Café da manhã fraco e racionando. Vem só 3 pedaços pequenos de presunto e de queijo branco ( que estava amargo ) e ainda mandam pão doce no café da manhã. Ao chegar tarde no check-in água estava morna para fria. Muito barulho ao dormir, paredes finas, ouve tudo dos quartos ao lado.

2026-08-17 • via Nuitee
M
Meel • family_with_children • ar
8
2026-08-14 • via Nuitee
Z
Zelaya • couple • ar
10
2026-08-12 • via Nuitee
C
Carla • extended_group • cl
9
Increíble desayuno
Pros:

Lo mejor el desayuno, sin ser buffet era completísimo y se servía desde las 5 de la mañana lo que era muy bueno para poder salir temprano ya que teníamos la entrada a las 7 am a Machu Picchu y las habitaciones en cuanto a baño y cama muy buenas, cerca de todo, el hotel está ubicado en la parte plana del pueblo, el desayuno lo sirven con una vista al río fabulosa, el último día nos dejaron guardar nuestras pertenencias mientras salía nuestro tren y pudimos aprovechar ese tiempo para hacer otras cosas sin cargar nuestro equipaje

Cons:

Que nuestra habitación estaba en el cuarto piso y para personas muy mayores como dos de los que íbamos era pesado sobre todo el día de vuelta de Machu Picchu, además no especifica que cuando uno compra vistas y se ve y dice río tuvimos vista en una de las habitaciones a los techos de otras instalaciones y una hacia la calle con mucho ruido por trabajos y porque pasa el tren muy seguido y yo compré supuestamente vista al río y el administrador me dió su explicación pero me parece una publicación un tanto engañosa, solo para tomarlo en cuenta cuando elijan la habitación

2026-08-04 • via Nuitee
P
Paula • extended_group • br
7
Vale custo benefício.
Pros:

Limpeza e cama confortável

Cons:

Atendimento e cafe da manhã básico

2026-08-02 • via Nuitee
S
Sebastián • extended_group • cl
8
Bien ubicada, buena atención y desayuno.
Pros:

La habitación daba hacia el río y no te despierta el ruido del tren. Bastante limpio y bien desayuno.

Caluroso en julio y no se podían abrir las ventanas por los insectos. Aunque no quisieran poner aire acondicionado se puede poner mallas para los insectos y poder ventilar así, sin que estos entren.

Cons:

Caluroso y no se podían abrir las ventanas por los insectos. Aunque no quisieran poner aire acondicionado se puede poner mallas para los insectos y poder ventilar así, sin que estos entren.

2026-07-18 • via Nuitee
J
João Marcello • couple • br
7
Satisfatória
Pros:

Localização

Cons:

Cortesia do recepcionista

2026-07-16 • via Nuitee