Gentle Hide Designhotel

Hotels
9.5 (737 reviews)
14 Schwarzstraße , Salzburg , at

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Room service
Heating
Terrace
Family rooms
Garden
Hiking
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Cons:
Limited lobby access at night and early morning

Categories

Cleanliness
9.25
The rooms were clean and well equipped, contributing to a pleasant stay.
Service
9.75
Incredible staff and friendly service were highlighted throughout the reviews.
Location
9.75
Excellent location close to the main square and bus stops.
Room Quality
9.25
The rooms are described as comfortable, quiet, and well organized.
Amenities
9.25
Good amenities were noted, such as breakfast and afternoon cakes.
Value for Money
9.25
Satisfactory value considering the quality of service and amenities.
Food and Beverage
9.75
Breakfast options were described as fantastic and enjoyed by guests.
Overall Experience
9.75
Consistently excellent experiences with guests planning to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 23:35

Property Description

Prime Location in Salzburg

Luxurious Rooms and Amenities

Variety of Dining Options

To experience the charm of Gentle Hide Designhotel in Salzburg, book your stay now for a memorable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.5
Based on 737 reviews
Cleanliness: 9.25
Service: 9.75
Location: 9.75
Room Quality: 9.25
Amenities: 9.25
Value for Money: 9.25
Food and Beverage: 9.75
Overall Experience: 9.75
C
Cecil couple de
10
Vielen Dank für diesen wundervollen Aufenthalt und ich freue mich schon auf ein Wiedersehen!:)
Pros:

Modern und wirklich mit Liebe zum Detail eingerichtet,zentrale Lage und besonders hervorzuheben ist das Team dort.Super professionell und total umsorgend,möchte man wirklich gastfreundlich und herzlich aufgenommen werden,ist man hier besten Händen!!!

Cons:

Ich habe absolut nichts zu beanstanden!

2026-06-20 via Nuitee
S
Stephen couple us
10
Wonderful location, staff and delicious breakfast.
Pros:

Excellent location, wonderful welcoming staff and super breakfast

2026-06-18 via Nuitee
M
min xia solo_traveller ca
10
Pros:

地理位置绝佳,服务热情。

2026-06-18 via Nuitee
R
Richelle extended_group us
10
Pros:

Great location. Clean. Very good breakfast

2026-06-18 via Nuitee
K
Kührer couple at
10
tip-top! Danke an das bemühte Personal!
Pros:

sehr gutes frühstück, ausgiebig.

Cons:

perfekte lage! sehr freundliches Personal. Gutes frühstück. netter Garten

2026-06-18 via Nuitee
J
Jaime solo_traveller us
10
Unfortunately, I left needlepoint that I was working on in my room. I’d like to see if they could send it to me and what
Pros:

The staff was very friendly and professional. I like to say welcome to us with a drink and our rooms were ready on time.

Cons:

I didn’t like that I had to go down three steps to get to my room it was difficult with my luggage.

2026-06-17 via Nuitee
D
David solo_traveller il
9
2026-06-16 via Nuitee
J
Jaime couple co
9
Pros:

Ubicación

Cons:

Ruido en la habitación superior

2026-06-15 via Nuitee
G
Guy solo_traveller il
10
Pros:

Our stay at Gentle Hide Designhotel was wonderful from beginning to end.

We arrived on a rainy day and were having a bit of trouble figuring out the parking arrangements. Before we even had a chance to worry, Vivian from the hotel staff came outside carrying two umbrellas, helped us with our luggage, and even carried one of our bags across the street for us. She then patiently explained the parking options and made us feel welcome from the very first moment. That level of care set the tone for the entire stay.

The hotel's location is excellent. It is only about a six-minute walk to Getreidegasse and the heart of Salzburg's Old Town, making it easy to explore the city on foot while staying in a quieter area.

The hotel itself is modern, stylish, and thoughtfully designed. Our room was spacious, comfortable, and very well equipped. Breakfast was excellent, with a wide variety of fresh and high-quality options to choose from each morning.

What truly sets this hotel apart, however, is the staff. Every team member we encountered was friendly, welcoming, and genuinely eager to help. Their warmth and professionalism made a lasting impression on us.

After we left, we realized that we had forgotten two rain jackets in the hotel's storage cabin. The team contacted us and even offered to ship them internationally, which speaks volumes about their commitment to guest service.

As a final touch, when we checked out, we were given a small basket of delicious butter cookies for the journey home. It was a simple gesture, but one that perfectly reflected the thoughtfulness and hospitality we experienced throughout our stay.

We would gladly stay here again and highly recommend Gentle Hide Designhotel to anyone visiting Salzburg.

Cons:

Nothing

2026-06-14 via Nuitee
M
Michelle solo_traveller au
10
Beautiful hotel so close to everything with amazing staff and’ ambience🙌
Pros:

I loved the hotel ambience, the helpful and friendly staff, the welcome drink, the free home-baked sweets between 2-3pm, the unlimited single shots of espresso, the breakfast spread and last but not least the comfy beds 🙌

Cons:

Nothing! Maybe kettles and coffee machines in the room could have made it even better but they were available, you just had to ask for them. So really there was nothing I didn’t like!

2026-06-14 via Nuitee
C
Carmon solo_traveller at
10
Pros:

מקום נפלא צוות מאיר פנים.

2026-06-12 via Nuitee
S
Susan family_with_children us
10
Great location for Salzburg activities. Air Conditioning a plus!
Pros:

The breakfast was a wonderful variety of items plus made to order eggs was an option we took advantage of. We especially liked that they had a lengthy window to eat as we had a little one with us who liked to sleep in.

Cons:

nothing really.

2026-06-10 via Nuitee
M
Miriam couple de
9
Gerne wieder!
Pros:

Superputziges Hotel, von vorne nur 2 Fenster breit. Heißt aber auch, dass fast alle Zimmer nach hinten rausgehen und trotz der sehr zentralen Lage super ruhig sind. Personal ist wahnsinnig nett, alles sehr sauber, Betten super bequem, Frühstück auch mal was anderes als sonst, aber alles sehr lecker. Einzig das offene Bad im Zimmer muss man mögen (WC ist getrennt), steht aber bei der Buchung dabei und es gibt auch andere Zimmer, welche das Bad abgetrennt haben.

2026-06-09 via Nuitee
A
Antonia couple bg
10
2026-06-08 via Nuitee
C
Celia couple de
10
2026-06-08 via Nuitee
W
Wolfgang couple de
10
Salzburg: dann Gentle Hide
Pros:

ALLES
Die Lage ist grandios
Das Hotel außergewöhnlich im wahrsten Sinne des Wortes
Die Mitarbeiter
Das Flair
Das tolle Frühstück

Cons:

Nichts

2026-06-08 via Nuitee
A
Andreas couple de
7
2026-06-08 via Nuitee
O
Oksana solo_traveller no
10
Pros:

Modern hotel with SUPERB breakfast. Location, design and size of the rooms are excellent. Service was top. We would definitely come back.

Cons:

Location of the hotel is central but there is no parking garage at the hotel. Hotel informed us about parking options in the center in advance. Unfortunately, we had to park at Raiffeisen bank garage (not affiliated with the hotel) due to late arrival and rainy/stormy weather.

2026-06-07 via Nuitee
N
Nina extended_group de
10
Pros:

Das Hotel war ein absoluter Traum, die Lage für ein Besuch in Salzburg ist perfekt. Das Personal ist unfassbar freundlich, das Frühstück ist wirklich sensationell - tolle Qualität der Speisen und reichlich Auswahl. Die Zimmer sind sehr komfortabel, habe selten in so einem gemütlichen Bett geschlafen. Ein Rund-um tolles Hotel für ein Besuch in Salzburg! Sehr zu empfehlen!

Cons:

-

2026-06-07 via Nuitee
B
Bernhard couple de
9
2026-06-06 via Nuitee