Residence am Marktplatz

Hotels
7.8 (261 reviews)
Marktgasse 6 , Interlaken , ch

listing image 1
Show all photos

Facilities

Parking
24-hour front desk
Restaurant
Terrace
Pets allowed
Bar
Kid meals
Public transport tickets
Staff adhere to local safety protocols
Cashless payment available
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Small room size
Missing amenities

Categories

Cleanliness
6.69
There were reports of foul odors in the bathroom and room, indicating cleanliness issues.
Service
8.66
Staff were described as friendly and helpful, contributing positively to the experience.
Location
9.2
Multiple reviews highlight the convenience and central location of the hotel.
Room Quality
7.15
Rooms described as small or lacked certain amenities, impacting the overall rating.
Amenities
7.68
Amenities were adequate, though some guests missed specific items like fridges.
Value for Money
7.14
Concerns were raised about the balance between price and quality of the stay.
Food and Beverage
7.69
Breakfast options were noted as good, though some guests had mixed feelings about food quality.
Overall Experience
8.16
General sentiment around staying at the hotel again was positive despite mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:59

Property Description

Central Location in Interlaken
Residence am Marktplatz is ideally situated in the heart of Interlaken, offering easy access to popular attractions and transportation hubs.

Comfortable Accommodation
Guests can enjoy well-equipped rooms with modern amenities such as flat-screen TVs and cozy bedding, ensuring a relaxing stay at Residence am Marktplatz.

Convenient Facilities
With a 24-hour front desk, on-site restaurant, bar, and terrace, guests can indulge in delicious meals, unwind with a drink, or simply soak in the beautiful surroundings without leaving the hotel.

Experience the perfect blend of convenience and comfort at Residence am Marktplatz. Book your stay now for an unforgettable experience in Interlaken!

Important information:

When booking more than 3 rooms, different policies and additional supplements may apply
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 261 reviews
Cleanliness: 6.69
Service: 8.66
Location: 9.2
Room Quality: 7.15
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 7.69
Overall Experience: 8.16
G
Goleminov • family_with_children • bg
9
Perfect
Pros:

The location, the staff was very polite, the breakfast was great.

Cons:

Our room was at the top floor and a the windows were inconvenient to handle. Our sink handle broke easily.

2026-07-25 • via Nuitee
K
Krue • solo_traveller • th
8
Pros:

Location is very convenient nearby Train Station. Breakfast is good.

Cons:

Amenities is upon request. We had to check what we need in the room, such as shower cap, cup, spoon and so on. Hair dryer was very poor.

2026-07-23 • via Nuitee
T
TOMOKAZU • couple • jp
5
朝食は、良かったが駅に近いだけ
Pros:

駅から近い。
場所が分かりにくいが、受付の高いホテルの朝食と同じだから、朝飯は美味しい。

Cons:

場所が分かりにくい。
窓が開かない
とにかく暑い、シャワーの後も暑すぎ
シャワーの排水が悪く
気を付けないとトイレの方に水が流れて床がびちょびちょ。

2026-07-20 • via Nuitee
E
Egils • couple • ch
9
2026-07-19 • via Nuitee
C
ceren • solo_traveller • tr
6
Pros:

The room was average, but the view from the hotel room was nice.

Cons:

One of the breakfast staff members was not kind or welcoming. I believe additional customer service training would be helpful. Besides, the fan didn't work very well for air conditioning.

2026-07-19 • via Nuitee
A
Alison • couple • au
7
Fantastic location consider staying here in cooler months as no conditioning makes it quite uncomfortable
Pros:

Fantastic location and staff very friendly. Also great breakfast

Cons:

No air conditioning which made the room too stuffy and hard to sleep

2026-07-16 • via Nuitee
J
Jehoon • couple • kr
1
2026-07-15 • via Nuitee
C
Claudine • couple • us
6
Overall, we enjoyed our stay but wished it had been cooler
Pros:

Excellent breakfast, excellent location in Interlaken

Cons:

No AC, so it was overwhelmingly hot in the room making it difficult to sleep. The staff at the front desk is not always pleasant and seems annoyed when you ask questions

2026-07-14 • via Nuitee
H
Hossein • solo_traveller • de
7
Pros:

Sehr sauber, Personal, Frühstück

Cons:

Keiner Kühlschrank, keine Klimaanlage, keiner Wasserkocher oder Keine Kaffeemaschine im Zimmer

2026-07-13 • via Nuitee
N
Naidoo • couple • dk
8
Pros:

Excellent location. Breakfast staff very helpful especially Tiffany.

Cons:

No issues

2026-07-13 • via Nuitee
C
Cornel • couple • ro
9
2026-07-13 • via Nuitee
S
syed • family_with_children • pk
9
Pros:

The breakfast was excellent! Central location.
Close to everything. The view from the room was also nice

Cons:

No ac

2026-07-11 • via Nuitee
S
Sliman • couple • il
3
Pros:

מיקום מרכזי

Cons:

אין מזגן

2026-07-10 • via Nuitee
A
Aatenka • solo_traveller • pl
9
2026-07-08 • via Nuitee
K
Karl • couple • de
9
Schönen empfehlenswertes Hotel in Toplage mit gutem Preis- Leistungsverhältnis !
Pros:

Schönes Hotel in Toplage. Das Frühstück war sehr gut und das Angebot mehr als ausreichend

Cons:

Wir mussten erstmal suchen wo sich das Hotel überhaupt befindet, da der Name des Hotels mit „The Hey Hotel „ und nicht wie in der Buchung angegeben mit „Residenz am Marktplatz „ bezeichnet ist.

2026-07-05 • via Nuitee
V
Vatsal • couple • us
7
2026-06-30 • via Nuitee
M
Miklos • couple • ch
8
2026-06-29 • via Nuitee
R
Reto • couple • ch
9
Pros:

Alles top. Gutes frühstück, tolle lage zur innenstadt sowie sehr schönes hotel

Cons:

Zimmer hatte leider keine klima… man hat es überlebt 😉

2026-06-29 • via Nuitee
H
Henry • couple • gb
10
2026-06-28 • via Nuitee
M
Monika • solo_traveller • ch
10
2026-06-28 • via Nuitee