Swissôtel Poiana Brasov

Hotels
•
Swissôtel Hotels & Resorts
9.4 (932 reviews)
9 Drumul Sulinar , Poiana Brasov , RO

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent location and stunning views
Spacious, high-quality rooms and apartments
Beautiful Nordic design; very clean and comfortable
Wonderful spa and strong facilities
Attentive valet and generally outstanding service
Cons:
High parking fee (85 lei/night) reduces perceived value
Breakfast often chaotic: limited options, short hours, coffee machine issues
Restaurant and on-site prices seen as expensive
Occasional rude or distrustful reception staff
Minor room/bathroom design issues (shower lighting, toilet paper placement)

Categories

Cleanliness
9.6
Multiple reviews praise cleanliness (e.g., 'נקי', 'clean, tidy and pampering'); one mention of crumbs on the couch on arrival. Overall very positive.
Service
9.7
Service is frequently highlighted as outstanding (valet praised, many calls 'outstanding service' and 'perfect'); a few notes about a rude reception staff member lowered but did not outweigh positives.
Location
9.8
Location consistently described as excellent, surrounded by amazing beauty and with great views; several guests explicitly note 'Location' and 'locație excelentă'.
Room Quality
9.2
Rooms and apartments described as spacious and fantastic with great views; minor issues reported (bathroom architectural mishaps, initial room assigned without view) but overall very good.
Amenities
9.5
Spa and facilities are often praised as wonderful and pampering, though one review notes the spa as a weak point and facilities could be improved in places.
Value for Money
8.3
Several strong complaints about high price and an 85 lei/night parking fee; repeated comments that parking and breakfast costs reduce perceived value.
Food and Beverage
9.1
Mixed feedback: restaurant food described as high quality and tasty by some, while multiple guests report chaotic breakfast service, limited options, and coffee machine/ replenishment problems.
Overall Experience
10
Many guests call the stay perfect or excellent and highlight the design, spa, rooms and location; issues (parking fee, breakfast chaos, occasional rude reception) exist but overall impression remains very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:34

Property Description

Luxurious Accommodation
The 5-star Swissôtel Poiana Brasov offers beautifully decorated rooms with modern amenities, ensuring a comfortable stay for all guests.

Wellness and Recreation
Indulge in the hotel's wellness area featuring an indoor pool, fitness center, sauna, and hot tub, perfect for relaxing after a day of adventures in the surrounding area.

Scenic Mountain Views
Wake up to breathtaking mountain views from select rooms with balconies, providing a peaceful setting for a memorable stay.

To experience the ultimate luxury and relaxation amidst the picturesque surroundings of Poiana Brasov, book your stay at Swissôtel Poiana Brasov today.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.4
Based on 932 reviews
Cleanliness: 9.6
Service: 9.7
Location: 9.8
Room Quality: 9.2
Amenities: 9.5
Value for Money: 8.3
Food and Beverage: 9.1
Overall Experience: 10
R
Roxana • family_with_children • ro
10
2026-10-31 • via Nuitee
I
Irina Maria • couple • ro
9
Cazare superba, ar trebui sa renunte la taxa de parcare
Pros:

Cazarea a fost impecabila cu un design nordic. Mancarea de la restaurant mi s-a parut de calitate si foarte gustoasa.

Cons:

Singurul lucru care nu mi-a placut a fost faptul ca a trebuit sa achit o taxa de 85 de lei/noapte pentru parcare. In Romania, de obicei, hotelul ar trebui sa asigure parcare gratuita pentru clienti.

2026-10-29 • via Nuitee
A
Alexandra • family_with_children • ro
9
2026-10-28 • via Nuitee
K
KARL ROBERT • couple • gb
9
2026-10-28 • via Nuitee
S
Shmuel • couple • il
9
Pros:

Beautiful hotel, outstanding service, great facilities, and a wonderful spa. Everything was excellent.

Cons:

The only downside was the high price.

2026-10-28 • via Nuitee
L
Leshem • family_with_children • il
10
Pros:

הכל ברמה גבוהה

Cons:

מחירי המסעדה גבוהים מדי יחסית למחירי מסעדות אחרות באזור

2026-10-27 • via Nuitee
L
Liviu Sebastian • family_with_children • ro
10
2026-10-25 • via Nuitee
Y
Yildiz • solo_traveller • ro
8
Pros:

Kahvaltı çok iyiydi,temizlik harikaydı, ama bence fiyat o tarihlere göre biraz fazlaydı...

Cons:

Fiyat biraz fazlaydı o tarihlere göre...

2026-10-25 • via Nuitee
I
IRINA • couple • ro
10
2026-10-25 • via Nuitee
T
Tudorel • couple • ro
10
Pros:

Excelent 👍

Cons:

Nu am nimic de obiectat

2026-10-25 • via Nuitee
A
Andrei • couple • il
10
2026-10-24 • via Nuitee
I
Ilan • couple • il
10
Pros:

מושלם

2026-10-23 • via Nuitee
I
Ilan • couple • il
10
מושלם
Pros:

נקי מסודר ומפנק

2026-10-23 • via Nuitee
P
Pavel • couple • ro
10
2026-10-22 • via Nuitee
E
Eduard Claudiu • couple • ro
10
2026-10-22 • via Nuitee
L
Loredana • family_with_children • ro
10
2026-10-22 • via Nuitee
N
Nikos • couple • gr
8
Good hotel, but not at the level of what a Swissotel usually is
Pros:

Location

Cons:

The stay was good overall. However, we wish to highlight a couple of things that gave us a bad impression. Upon artival the lobby strongly smelled cigarettes. The breakfast area is small for the size of the hotel and it gets problematic. Not to mention one can face queue to get to the coffee machine. The room seemed clean, but upon sitting on the coach when we arrived) it had crumbs. The bathroom has some architectural mishups (e.g. no light or shelf in the shower, toilet paper being far from the toilet, etc). The food quality is just ok.

2026-10-20 • via Nuitee
D
dorin • extended_group • ro
3
Pros:

Locație excelentă dar faptul ca un mic dejun sau o parcare au costurile atât de ridicate nu este ok

Cons:

Faptul ca inca de la sosire am fost tratați fără încredere este un mare minus

2026-10-20 • via Nuitee
I
Iulian • couple • ro
10
2026-10-15 • via Nuitee
C
Chechik • extended_group • il
10
2026-10-15 • via Nuitee