Albany Hotel

Hotels
6.4 (4244 reviews)
Cnr. Smith Street and Albany Grove , Durban , ZA

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Dirty rooms
Poor service
Uncomfortable beds

Categories

Cleanliness
4.4
Multiple reviews noted dirty rooms and poor hygiene.
Service
7.9
Friendly staff mentioned, but some service issues reported.
Location
8.4
Location described as fine and easy to find.
Room Quality
5.4
Bed discomfort and issues with room condition noted.
Amenities
5.9
Lack of basic in-room amenities mentioned.
Value for Money
6.4
Value perceived as reasonable, with some positive remarks.
Food and Beverage
6.4
Breakfast mentioned positively, but overall dining experience lacking.
Overall Experience
6.4
Mixed experiences with clarity on many areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:49

Property Description

Convenient Location in Durban:
Albany Hotel, centrally located in Durban, is the perfect choice for both business and leisure travelers. Just minutes away from ICC Durban and Marine Parade, our hotel offers easy access to key attractions in the city.

Comfortable Accommodation:
Each guest room at Albany Hotel is thoughtfully designed to provide comfort and convenience. With a seating area, flat-screen TV, and some rooms boasting city views, guests can relax in style during their stay. The private bathrooms ensure a pleasant and enjoyable experience for all.

Great Facilities and Nearby Attractions:
Enjoy a hassle-free stay with our 24-hour front desk, shared lounge, and complimentary WiFi. Indulge in a delicious buffet breakfast before exploring nearby attractions like uShaka Marine World and Moses Mabhida Stadium, all within a short distance from the hotel.

Book your stay at Albany Hotel now and experience the best of Durban!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.4
Based on 4244 reviews
Cleanliness: 4.4
Service: 7.9
Location: 8.4
Room Quality: 5.4
Amenities: 5.9
Value for Money: 6.4
Food and Beverage: 6.4
Overall Experience: 6.4
N
Nobuhle Mbali • extended_group • za
10
2026-10-24 • via Nuitee
L
Lamulani • family_with_children • za
6
Pros:

Good location

Cons:

Carpet in the corridor affected some of us badly we had sinus infection

2026-10-24 • via Nuitee
N
Naledi • family_with_children • za
1
Pros:

Staff was friendly and welcome room were clean

Cons:

What i didn't like was to ask about towels and the were no cups for tea

2026-10-24 • via Nuitee
S
Sikhumbuzo • couple • za
5
2026-10-23 • via Nuitee
Z
Zibuyisile Thembalethu • couple • za
4
Cons:

The elevator was broken we had to go by stairs from Ground floor to 10th floor with a Medium luggage.

2026-10-22 • via Nuitee
T
Thuthula • family_with_children • za
10
2026-10-21 • via Nuitee
T
Tshabalala • solo_traveller • za
6
Pros:

The Staff where helpful and Good to us

Cons:

They Did not clean every day

2026-10-21 • via Nuitee
K
Korollina Siphiwe Xulu • couple • za
10
2026-10-20 • via Nuitee
B
Boikhutso • extended_group • za
3
Pros:

Breakfast

Cons:

They take time to give you what you ask
The kettle was not working
The toilet was liking

2026-10-19 • via Nuitee
W
Wendy • solo_traveller • za
2
Pros:

The stuff was quiet amazing, the coffee shop downstairs amazing very convenient and the location was convenient too. And the view beautiful especially during the rain.

Cons:

The shower was 🤢 too much mold, water was cold after i reported, the AC was sooo dusty blowing out dust. And don't get me started on the noise🤦🏻‍♂️ i don't know how many guests complained about the school kids making a noise running up n down. Suggestion please if you guys have a school booked please PLEASE book them on one floor including the teachers because that up and down they made was horrible and made the stay horrible 🚮

2026-10-18 • via Nuitee
N
Ntshangase • couple • za
1
2026-10-18 • via Nuitee
N
Nosipho • family_with_children • za
2
Pros:

Nothing

Cons:

Beds are old, no bin in rooms, no brush for toilets.

2026-10-18 • via Nuitee
L
Lonwabo • couple • za
9
2026-10-18 • via Nuitee
M
Manthapo • family_with_children • za
4
Pros:

The location is good in town and was near my area I was attending daily.

Cons:

The room is smelly, there are cockroaches.

2026-10-17 • via Nuitee
N
Nkosithandile • solo_traveller • za
5
Make a plan for the room for people with disability, remove that door
Pros:

The room was big

Cons:

My room had a door that connected to another room, can't be opened but the noise. I couldn't sleep because my neighbors always came back drunk and would sing till morning. They would also try to open that door, i didn't feel safe. What's sad is that i stayed there for 7 days,

2026-10-16 • via Nuitee
L
Lucky Valerie • family_with_children • za
4
Unhappy experience
Pros:

It's location that not far from the Durban ICC where I attended my church celebration.

Cons:

We had to use the same towels for the 1st two days and had to demand for the clean ones in the evening of the 2nd day.
Only a kettle and one mug was provided for tea
There were no clothes hangers in the wall drop
No safe to lock in the valuables
Staff not assisting with the luggage
Lack of supervision on house keeping
The bed was very uncomfortable - we had to sleep on its edges 😒 😩

2026-10-15 • via Nuitee
N
Nokuzola • couple • za
1
2026-10-14 • via Nuitee
A
Aphiwe • solo_traveller • za
3
Cons:

Packing , the carpet is so dirty, the place needs renovations, yhooo has I was disappointed

2026-10-13 • via Nuitee
S
Setshwane • couple • za
1
Bad hotel to go toooo
Pros:

Nothing

Cons:

The smell when I opened my window.they must change their bed mattress.the shower bad the mirror dirty .the blanket has a bad smell

2026-10-13 • via Nuitee
P
Pretty • extended_group • za
7
Its was good
Pros:

The staff they are so lovely

Cons:

Property is outdated and there were no towels

2026-10-12 • via Nuitee