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Facilities
Property facilities
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Japanese garden
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Beach club nearby (surcharge)
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Beach toys
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Accessible train station shuttle
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No accessible train station shuttle
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Offsite parking discounted rates available
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Parking
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Air conditioning
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Restaurant
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Room service
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Terrace
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Luggage storage
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Ironing service
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Currency exchange
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Property Description
Luxurious Garden and Terrace
Experience a tranquil stay at Ubumwe Hotel surrounded by a lush garden and a charming terrace. Relax and unwind in the midst of nature right at your doorstep.
Exquisite Dining Experience
Indulge in a culinary journey at our restaurant and bar, offering delectable dishes and refreshing drinks. Enjoy a perfect blend of flavors in a cozy and inviting atmosphere.
Comfort and Convenience
With a 24-hour front desk, airport transfers, and room service, we ensure all your needs are met promptly. Stay connected with free WiFi and enjoy the comfort of well-equipped rooms with garden views.
Book your stay at Ubumwe Hotel now for a delightful and memorable experience.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
Location
Guest Reviews
The location was ok. The atmosphere too.
The staff tried to put me in the worst room possible and I still wonder why. Was moved to my room after l had refused the room he took me first. There was no hot water. And I found it strange for them to insist I pay just after arriving.
Very Clean. Near lake Kivu
Poorly maintained walls and old electrical sockets
Nothing
Cleaning, hotels conditions
The staff could converse in English
The rooms were very clean
The breakfast was tasty
Fantastic staff! Great breakfast! Prefects location!
Friendly staff
Rooms were not very clean. The ceiling and bathroom were moldy. I was allocated a room next to the restaurant. It was noisy until midnight and couldn't sleep early.
The location is great for a traveler between DRC and Rwanda. It's at a walkable distance from/to the border.
The furniture and equipment are quite old.
the staff were extremely courteous, friendly and helpful. the room was clean and kept clean.
shower is a bit old, and had some maintenance issues. the internet was weak and erratic.
Staff
The hotel is expensive for nothing the bed was too old and flat for a mattress it was not confortable, the shower has no mirror the shower is old and broken but still works, the tv is too old
staff reception
old building
The view was amazing. As the kind staff to serve you at the room.
The room didn't meet the expectations, but the bed was clean and great. It was many small things like no storage, bathtube felt dirty, small broken electricity plugs. Tv which was everything else then smart and had no pre programmed channels. Warm water took time. Internet was slow (compared to competitors).
Great view and location, hot water for shower
The receptionist was very welcoming and so assisting .
Most of the workers couldn’t communicate cause of language barrier and the hot was messed us up. we literally had to wait every morning for the water to heat up.
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