Hotel Racquet Cuernavaca

Hotels
8.3 (74 reviews)
Avenida Francisco Villa 100 Fraccionamiento Rancho Cortes , Cuernavaca , MX

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful gardens
Nice amenities
Cons:
Dirty rooms
Outdated facilities
Service issues at check-in

Categories

Cleanliness
6.35
The rooms were dirty and old, leading to a very negative experience.
Service
9.35
Despite some issues, many reviews highlighted polite and helpful staff.
Location
9.35
The location of the hotel was praised for its gardens and proximity.
Room Quality
6.85
Rooms were reported as outdated with issues like strange odors.
Amenities
9.85
Amenities like the heated pool and tennis courts received positive feedback.
Value for Money
7.85
Some felt it was overpriced given the quality of the rooms.
Food and Beverage
7.85
Food quality was rated as decent, but not exceptional.
Overall Experience
8.95
While there were many complaints, some aspects provided a pleasant overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:39

Property Description

Historic Charm and Modern Comforts

Step into a piece of history at Hotel Racquet Cuernavaca, a charming property built in the 1940s. Nestled in the vibrant city of Cuernavaca, known as the city of "eternal spring," this elegant hotel offers a unique blend of historic charm and modern comforts.

Recreational Activities and Relaxation

Guests can indulge in a variety of activities during their stay, from leisurely strolls in the lush gardens to friendly matches on the tennis courts or the football pitch. For those looking to stay active indoors, the fitness centre is the perfect spot. After a day of fun, unwind by the well-designed outdoor pool or treat yourself to delicious cuisine at El Patio restaurant and bar.

Tranquil Accommodations

Retreat to the spacious and tranquil guestrooms after a day of adventures. Each room is designed to provide utmost comfort, ensuring a peaceful night's sleep for all guests.

Experience the perfect blend of history and luxury at Hotel Racquet Cuernavaca. Book your stay now and create unforgettable memories in the city of "eternal spring."

Important information:

For everyone's safety, it is probable that some services and amenities in the hotel are not available during this COVID-19 contingency and may include: swimming pool, tennis courts, Spa, restaurant, etc.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

All guests may enjoy the following specials during the entire year, regardless room or rate. Free Parking, Gym, tennis courts, mini golf and game room.

Please note that for reservations of 8 rooms or more group policies will apply. Please contact the property for details after you book.

Late Check-out on departures on sundays up to 2 hours. Subject to availability.

— Late check-out has a maximum of 2 hours.
— Only applies to departures on Sundays.
— Subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.3
Based on 74 reviews
Cleanliness: 6.35
Service: 9.35
Location: 9.35
Room Quality: 6.85
Amenities: 9.85
Value for Money: 7.85
Food and Beverage: 7.85
Overall Experience: 8.95
M
Magdalena Diaz de Leon • solo_traveller • us
10
2026-10-10 • via Nuitee
E
Edgar • couple • mx
8
2026-09-17 • via Nuitee
S
Stefan • couple • ch
6
My second and last stay at Racquet
Pros:

Nice garden. Food pretty good for Cuernavaca! 8 tennis courts.

Cons:

We had to pay extra for the breakfast buffet ( stayed 3 nights in two suites ! ) … incredible!

We payed 1500 pesos (!) for our little dog and got nothing for it. When it peed in the bed ( we weren‘t given a dog bed ) we had to pay 500 pesos more! Dog couldn‘t move freely, always on the leash, no dog area …

Gym very old, sauna costs 650 pesos for 20 minutes - a joke …

I had diarrhea from a club sandwich one weak earlier.

To be honest: I think it‘s bad management

2026-09-14 • via Nuitee
C
Claudia • couple • mx
10
2026-08-31 • via Nuitee
F
Frederico • family_with_children • pt
8
2026-08-30 • via Nuitee
A
Antonio • couple • mx
8
2026-08-11 • via Nuitee
G
Guerrero Catarino • couple • mx
9
Vale la pena si tomas la habitación con descuento
Pros:

Las instalaciones

Cons:

Las habitaciones no parecen del todo limpias y la tina de baño y el baño en general se ve muy descuidado

2026-07-20 • via Nuitee
Y
Yanett • extended_group • us
9
Pros:

The many things to do outdoors

Cons:

Long wayside to go to your room

2026-07-13 • via Nuitee
V
Vigueras Cortés • solo_traveller • mx
10
Pros:

Todo alberca, comedor y habitación

Cons:

No quedarme más tiempo
.

2026-06-07 • via Nuitee
A
Andreea • solo_traveller • us
4
OK stay; realisticaly, unless the staff are trained better I would not return/recommend it; pity.
Pros:

The location is in a quiet area away from the town, it is walkable and verdant, and the gardens and the building are stunning. The majority of guests are local ones and very few international tourists, whichreasons behind staying here, along with its (alleged) respect for was one of the guests’ privacy and time away.

Cons:

The staff’s uniforms were dirty, which made me reluctant to order any food at the restaurant. The staff required quite a lot of training in manners and chivalry (I was asked for my middle name and was referred to by that name), and I noticed that some of the other staff members were referring to their guests in a more formal and polite way, so clearly an imbalance in training. I was woken up after 22:15 pm by a staff member who asked when I would settle a bill, as the restaurant had issues accepting payments at their terminals due to a lack of payment in their operations. Since my direct and immediate complaint, the manager of the location apologized to me for the late and intrusive call.

2026-06-02 • via Nuitee
R
Raúl • solo_traveller • mx
9
Pros:

Excelente servicio

2026-05-25 • via Nuitee
L
luis • solo_traveller • mx
5
2026-05-12 • via Nuitee
G
Gerardo • solo_traveller • mx
9
2026-04-25 • via Nuitee
D
DAVID • family_with_children • us
10
Pros:

I primarily chose this place for the tennis courts and the available coaching

Cons:

nothing about this place I didn't like

2026-03-07 • via Nuitee
F
frederic • couple • mx
9
12 jours très agréable, je recommande ayant une trés grande expérience du Mexique depuis 30 ans
Pros:

Une très belle hacienda pas trop grande et très tranquille en cette période
Le personnel est adorable
Bon rapport qualité prix

Cons:

Tout etait trés bien

2026-01-24 • via Nuitee
P
Patricia • family_with_children • mx
8
Todo bien, excepto por la comida del restaurante
2026-01-22 • via Nuitee
H
Helene • couple • mx
7
The hotel is nice. Lacks facility for the elderly. Needs a good update in the rooms.
Pros:

I had seen the pictures of the building of the hotel: 3 floors. The garden and pool looked nice, but we did not use it as it was far from our room. The food was mainly Mexican style.

Cons:

I had asked for a room on the first floor, as my husband carries oxygen and has mobility problems. At arrival, the building was up a 45 degrees ramp, with no elevator. I had to change the room to the bottom part of the hotel, paying the fee of a suite. Even so, the 50 steps up the ramp kept us from enjoying most of the facilities. We stayed in the room most of the time.

2026-01-20 • via Nuitee
E
Enrique • family_with_children • mx
8
Genial
Pros:

Estaría genial un paquete todo incluido desayuno comida cena

2026-01-19 • via Nuitee
L
Lizbeth • family_with_children • mx
10
Si volvería
Pros:

Personal muy amable, alberca climatizada

Cons:

N/A

2026-01-08 • via Nuitee
P
Patricia • family_with_children • mx
9
Pros:

Las áreas verdes

2026-01-07 • via Nuitee