Hotel Italia Cuenca - Tranvia Centro & Aeropuerto

Hotels
8.3 (106 reviews)
Av. España S/N , Cuenca , ec

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location near airport
Friendly staff
Cons:
Cleanliness issues
Old room furnishings

Categories

Cleanliness
6.76
Multiple complaints regarding dirty rooms and maintenance issues.
Service
9.73
Consistently positive feedback about friendly and helpful staff.
Location
9.27
Proximity to the airport and bus terminal appreciated.
Room Quality
7.22
Mixed feedback; some rooms were comfortable, others showed signs of age.
Amenities
8.25
Decent amenities, though breakfast confusion noted.
Value for Money
8.21
Some guests felt the price was high for the quality.
Food and Beverage
8.76
Generally positive experiences with breakfast offerings.
Overall Experience
8.23
A mix of good and bad experiences, yet many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:18

Property Description

Convenient Location

Located just 8 blocks from Cuenca’s Cathedral, Hotel Italia offers comfortable rooms with tasteful décor. The bus station is only 3 blocks away, making it a perfect choice for travelers looking for convenience.

Comfortable Accommodation

The rooms at Hotel Italia feature carpeted floors, wood furnishings, private bathrooms, and minibars. For those seeking extra space and luxury, the suite comes with a large flat-screen TV, perfect for relaxation after a day of exploring the city.

Dining and Service

Guests can enjoy a daily corporate breakfast at the on-site restaurant or opt for á la carte dining in an elegant setting. Room service is also available for those who prefer to dine in the comfort of their room.

Book your stay at Hotel Italia now and experience comfort, convenience, and excellent service during your visit to Cuenca.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 106 reviews
Cleanliness: 6.76
Service: 9.73
Location: 9.27
Room Quality: 7.22
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 8.23
G
Gissela • couple • ec
8
Pros:

La atención

Cons:

El parqueo que no detallan es en otro sitio.

2026-08-11 • via Nuitee
A
Alda • couple • ec
1
2026-08-07 • via Nuitee
A
Anita • family_with_children • us
9
Pros:

The personal was very attentive and polite.

Cons:

More towels will be great .

2026-08-06 • via Nuitee
G
Guillermo • solo_traveller • ec
10
Todo bien
Pros:

Todo estaba bien

Cons:

El desayuno bufet deben mejorar

2026-08-05 • via Nuitee
Z
ZUÑIGA • extended_group • ec
10
2026-08-04 • via Nuitee
D
Darlin Gonzalez • solo_traveller • ec
9
2026-08-03 • via Nuitee
D
Darlin Gonzalez • solo_traveller • ec
9
2026-08-03 • via Nuitee
C
Carolina • solo_traveller • ec
8
Aspectos a mejorar
Pros:

El personal amable.

Cons:

El ascensor no funcionaba correctamente, se demoraba en cerrar y al pulsar el botón para ir a la habitación nuevamente se abría.
En el desayuno no había mermelada de frutilla o mora, solo de papaya, ¿Quién come mermelada de papaya?

2026-07-13 • via Nuitee
M
Miguel • extended_group • ec
9
Pros:

Por las noches las calles son un poco solitarias

2026-06-16 • via Nuitee
E
Erik • solo_traveller • se
7
2026-06-16 • via Nuitee
R
Rodríguez • solo_traveller • cr
10
Pros:

Excelente atención al cliente

Cons:

Todo maravilloso

2026-06-12 • via Nuitee
P
Paredes • solo_traveller • ec
10
2026-06-11 • via Nuitee
M
Mariano • solo_traveller • es
1
No vuelvo a reservar ni loco.
Pros:

Nada.

Cons:

El trato de la dirección y sus políticas de cancelación.

2026-05-26 • via Nuitee
• couple • ec
10
2026-04-06 • via Nuitee
J
Juan • extended_group • ec
8
2026-03-29 • via Nuitee
M
Milton • solo_traveller • ec
10
ACEPTABLE
Pros:

INSTALACIONES

Cons:

WIFI PESIMO

2026-03-26 • via Nuitee
F
Fernando • couple • ec
10
2026-03-23 • via Nuitee
G
Gianinna • family_with_children • pe
8
Lo recomiendo
Pros:

Recomendado todo el personal muy amable y cordial. Cuentan con desayuno buffet así es que tienes variedad de opciones para cada día diferente y es agradable. Cuentan con ascensor

Cons:

Todo estuvo bien

2026-02-22 • via Nuitee
L
Luis Napoleon • couple • es
9
Tranquilidad
Pros:

Cerca de todo

Cons:

No se incluyó el desayuno en la tarifa

2026-02-11 • via Nuitee
A
Alexander • extended_group • ec
4
incomodo
Pros:

regular, habia buffet, pero nos dieron un desayuno americano, sin la posibilidad de elegir los jugos ... huevos ... etc

Cons:

la habitación muy estrecha, habia 4 camas dentro de la habitacion, no tenia el espacio par caminar

2026-02-11 • via Nuitee