Divina Tower Apart Hotel

Le faltan más enchufes de luz.

The breakfast was not very good and was the same everyday. After 4 days, it became dreadful.
The staff entered our room to clean despite not having the "clean room" sign on the door. I do not like people coming into my room when I am expecting privacy. I had not left my personal, intimate nor valuable things in a state that was appropriate for anyone to enter my room.
One of the factors why we picked the hotel is because it had onsite parking. In fact, this was a filter we used to select a place. However, only after booking (and paying) did we receive a message with the allowable dimensions for the parking spaces. Apparently, our car did not fit. It was a rental car so I wouldnt have known its dimensions anyway. We were told we had to park on the street. Some days we had to park on the next block. Our intention was to ensure the safety of the rental car and would have appreciated clearer information BEFORE booking.
Last issue, when booking we had the choice of several room types (and prices). We chose a room with a balcony and paid extra for this. We arrived at 1am and were given a room without the balcony. I told the front desk and we agreed that in the morning they would move us. In the morning, I spoke with the daytime front desk clerk and she told me the room with a balcony is based on availability. I explained I could have chose the room without a balcony and that I paid extra to have it. She argued a bit and said she would have to see if she could make one available. I told her that if she could not, I would like a refund for the difference in the room rates. She told me there would be no refund because the room I got was what I booked. I got my phone and showed her their booking site with the two different room offers and the price and with some insistence on my part I was able to get moved. However, it was a Sunday and most guests were leaving the hotel.

Nada que desabone.

I did not like that I can here the music from the bar next door all night, fortunately it was not loud. The cold eggs at breakfast, the fact the lock did not work on the balcony and the fact I received a strong shock on metal bar near the pool. All fixable but notable exceptions.

Podría mejor el espacio de desayuno, poner pinzas para agarrar los alimentos ya que varias personas lo hacían con las manos porque no había pinzas, café rico pero tibio en general buena variedad de desayuno

Nada