Sultan Saray

Hotels
3.5 (3 reviews)
Амира Темура 5 , Türkistan , kz

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Central location (near Caravan Saray)
Friendly/attentive staff
Acceptable value for money
Cons:
Old building / dated rooms
Dining area dirty
No mosquito nets / lacking amenities

Categories

Cleanliness
2.5
Negative mention: dining area described as dirty; overall cleanliness impacted by lack of upkeep.
Service
5
Positive mentions: staff described as excellent and attentive (staff member met guests at entrance).
Location
5
Positive mention: located in the centre near Caravan Saray — convenient central location.
Room Quality
3
Mentioned: building is old; rooms likely dated but acceptable for the price.
Amenities
2.5
Negative mention: absence of mosquito nets and limited upkeep of dining amenities.
Value for Money
4
Mentioned as acceptable: reviewers note that for the price the hotel is fine (good value given condition).
Food and Beverage
2
Negative mention: dining area reported as dirty and lacking proper protection (mosquito net absent).
Overall Experience
4
Not explicitly summarized; balanced as slightly positive due to good service and central location despite cleanliness/building issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-24 01:03

Property Description

Luxurious Accommodation: The air-conditioned rooms at Sultan Saray are equipped with modern amenities and a touch of elegance for a comfortable stay.

Exquisite Dining Experience: Indulge in delicious Chinese cuisine at the hotel's restaurant, offering a culinary journey that will delight your taste buds.

Convenient Location: Situated just 22 km from Hazret Sultan International Airport, Sultan Saray provides easy access for travelers looking for a convenient stay in Türkistan.

To experience luxury, exquisite dining, and convenience, book your stay at Sultan Saray now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:00 PM

Location

Guest Reviews

3.5
Based on 3 reviews
Cleanliness: 2.5
Service: 5
Location: 5
Room Quality: 3
Amenities: 2.5
Value for Money: 4
Food and Beverage: 2
Overall Experience: 4
Гульмира • family_with_children • kz
1
2026-06-19 • via Nuitee
A
Azamat • solo_traveller • kz
7
Pros:

Находится в центре рядом с караван сарай. Персонал отличный

Cons:

Старое здание. Но все норм. Для такой цены норм

2026-06-11 • via Nuitee
Қарлығаш • solo_traveller • kz
1
Pros:

Тамақ ішетін жері лас маскитный сетка жок

Cons:

Обслушкасы Жаксы жигиттин адамды алдынан шыгып кутип алды

2026-06-07 • via Nuitee
A
Alikhan • family_with_children • kz
10
2026-06-06 • via Nuitee
I
İsmail • extended_group • tr
3
2025-09-15 • via Nuitee
N
Nabeel • with friends • ae
4
Disappointing
Pros:

Location, rooms are spacious

Cons:

When we went there, the reception was closed. Wandered around and finally an old lady came from nearby.seems she is the only staff, managed the entire show from receptionist to cleaning and administration. She did not accept booking.com reservation, and she said no free breakfast possible for all. ( We were 13 and three rooms (occupancy of 5 each ) with breakfast was booked). She said only 6 will get free breakfast , and we had to pay for 7.( Settled for an amount after bargain)

The management has to maintain enough staff, being a property near to all attractions.

Breakfast was just bread, rice soup, egg bullseye, and butter cubes. No buffet.

2024-12-05 • via Nuitee