Castle Hotel

Hotels
أبو أيوب الأنصاري , Al Madinah , SA

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
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Review Highlights

Pros:
Very close to Al Haram / Prophet's Mosque (3–5 min walk)
Helpful and polite staff (mentions: Mr. M. Asif, Rana)
Good value for money / affordable
Iftar buffet praised (variety and taste)
Fast and easy check-in
Modern furniture and generally clean rooms reported by some guests
Comfortable beds and spacious room reports from some reviewers
Cons:
Serious cleanliness issues reported by some guests (sewage smell, stained sheets)
Small bathrooms and shower cubicles
Wrong room allocations / extra beds despite requests
Inconsistent food at suhoor
Some guests found cleanliness not up to expected standard
A bit far from women prayer gates for some guests

Categories

Cleanliness
1
Mixed but leaning negative: several guests report sewage smell, stained sheets and insufficient cleanliness; some others called the place very clean, but serious hygiene complaints dominate.
Service
1
Generally positive: multiple guests praised very polite and helpful staff (named mentions: Mr. M. Asif, Rana), fast check-in and supportive employees.
Location
1
Strong positive: repeatedly noted as very close to Al Haram / Prophet's Mosque (3–5 minutes' walk) and good location for male prayer gates.
Room Quality
1
Mixed to slightly negative: several reports of small rooms, very small bathroom/shower cubicles and incorrect room allocations (extra beds, wrong room types); some found rooms spacious and modern furniture.
Amenities
1
Slightly negative: limited mentions beyond basics; complaints about tiny shower cubicles and bathroom issues; otherwise standard amenities for the hotel tier.
Value for Money
1
Generally positive: multiple guests said the hotel offers good value and is affordable for its price, though a few felt they did not receive what they paid for.
Food and Beverage
1
Mixed but slightly positive: iftar buffet repeatedly praised (variety, taste, value); suhoor received criticism in at least one review.
Overall Experience
1
Mixed overall: many exceptional experiences and repeat-booking intentions, but some severe negative stays (hygiene, wrong rooms) leading to strong dissatisfaction for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 07:49

Property Description

Central Location
Castle Hotel is conveniently situated in the heart of Al Madinah, just a short distance from major attractions including Quba Mosque and King Fahad Garden.

Comfortable Accommodation
Guests can enjoy well-appointed, air-conditioned rooms equipped with modern amenities such as flat-screen TVs, minibars, and private bathrooms, ensuring a comfortable stay.

Exceptional Service
Our dedicated multilingual staff at the 24-hour front desk are always available to assist you, making sure your experience at Castle Hotel is nothing short of perfect.

To book your stay at Castle Hotel and experience luxury in the heart of Al Madinah, visit our website or contact us directly.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
H
Hamd • extended_group • eg
10
Pros:

Everything is excellent 👌

2026-10-31 • via Nuitee
I
Irina • extended_group • jo
10
2026-10-30 • via Nuitee
M
Mohamed • couple • eg
10
2026-10-29 • via Nuitee
M
Mohammed • extended_group • bh
8
Pros:

قريب من الحرم، موظفين طيبين وخدومين، قريب من الخدمات كالاسواق والمطاعم، غرف جيدة.

Cons:

نظافة 6.8/10 كان بالامكان جعل الغرف انظف، وخاصة السجاد.

2026-10-29 • via Nuitee
I
Isra • solo_traveller • at
6
Pros:

Die Lage der Unterkunft ist super gut, man ist in wenigen Minuten in Haram. Personal ist ganz nett, vor allem die Dame, die mit mir das Check-In durchgeführt hat.

Cons:

Allerdings ist etwas passiert was ich nicht so toll fand. Im Zimmer neben mir war eine Männergruppe, die die ganze Zeit am Rauchen war. Sie haben auch oftmals die Türe offen gelassen und sobald man aus dem Aufzug ausgestiegen ist, ist einem der Zigarettengestank entgegen gekommen. Generell war die komplette Etage etwas verraucht deswegen. Der Gestank gelangte leider auch in meinem Zimmer. Ich habe das Personal darauf angesprochen, sie waren sehr nett aber ich hätte mir eine strengere Vorangehensweise gewünscht und zwar, dass die das Rauchen in den Zimmern komplett verbieten, da die Zimmer auch als Nicht-Raucher-Zimmer deklariert waren.

2026-10-29 • via Nuitee
A
Atmaca • extended_group • tr
10
Bir daha gelirsem yine burda kalırım
Pros:

Yakınlık temizlik düzen ilgi alaka

2026-10-29 • via Nuitee
M
Mohamad Hassan • solo_traveller • de
10
كل شيء كان رائع
Pros:

الغرف نظيفة جداً ومعاملة الموظفين رائعة ،

2026-10-29 • via Nuitee
A
Abubaker • couple • us
10
2026-10-29 • via Nuitee
N
Nazia • solo_traveller • gb
8
2026-10-28 • via Nuitee
R
rachid • solo_traveller • sa
9
Pros:

كل شيء ما عدا الإفطار

Cons:

الإفطار

2026-10-28 • via Nuitee
M
Mouna • couple • be
9
Pros:

L’emplacement le service

2026-10-27 • via Nuitee
N
Nawfal • couple • fr
10
2026-10-25 • via Nuitee
A
Ali Ismael • couple • se
10
2026-10-25 • via Nuitee
K
khalid • family_with_children • pk
8
At a gool location maximum five minutes walk from the Haram courtyard.
Pros:

It’s near to women side Haram entrance. Restaurants, fast food, coffee shops, grocery shops are available nearby. Taxis to anywhere in Madinah can be found next to the hotel.

Cons:

I was on the ninth floor and lot of noise from the nearby construction site.

2026-10-25 • via Nuitee
I
Ikram • family_with_children • sa
10
Excellent location, amazing staff
Pros:

Location, cleanliness, rates, everything

2026-10-25 • via Nuitee
M
MOHAMMMED. • solo_traveller • sa
10
Wonderful Stay with Excellent Service
Pros:

Had a wonderful stay at this hotel. The rooms were clean, comfortable, and well-maintained. The staff were friendly, professional, and always ready to help. The overall atmosphere was pleasant, and the service was excellent. Everything was smooth from check-in to check-out. Definitely a great place to stay, and I would happily visit again. Highly recommended!

2026-10-24 • via Nuitee
S
Syed sajjad • family_with_children • sa
1
not convincing experience
Cons:

travelling with family, upon arrival the room was not ready, making us wait for almost 2 HRS
denied drinking water at doorstep at night
room size was too small

2026-10-24 • via Nuitee
S
Semih • couple • tr
9
2026-10-24 • via Nuitee
M
Muhammad • solo_traveller • pk
9
Pros:

MashaALLAH Very good 💯

Cons:

Nothing

2026-10-24 • via Nuitee
A
ABDULLAH • solo_traveller • ye
8
2026-10-23 • via Nuitee