Castle Hotel

Hotels
أبو أيوب الأنصاري , Al Madinah , SA

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Very close to Al Haram / Prophet's Mosque (3–5 min walk)
Helpful and polite staff (mentions: Mr. M. Asif, Rana)
Good value for money / affordable
Iftar buffet praised (variety and taste)
Fast and easy check-in
Modern furniture and generally clean rooms reported by some guests
Comfortable beds and spacious room reports from some reviewers
Cons:
Serious cleanliness issues reported by some guests (sewage smell, stained sheets)
Small bathrooms and shower cubicles
Wrong room allocations / extra beds despite requests
Inconsistent food at suhoor
Some guests found cleanliness not up to expected standard
A bit far from women prayer gates for some guests

Categories

Cleanliness
1
Mixed but leaning negative: several guests report sewage smell, stained sheets and insufficient cleanliness; some others called the place very clean, but serious hygiene complaints dominate.
Service
1
Generally positive: multiple guests praised very polite and helpful staff (named mentions: Mr. M. Asif, Rana), fast check-in and supportive employees.
Location
1
Strong positive: repeatedly noted as very close to Al Haram / Prophet's Mosque (3–5 minutes' walk) and good location for male prayer gates.
Room Quality
1
Mixed to slightly negative: several reports of small rooms, very small bathroom/shower cubicles and incorrect room allocations (extra beds, wrong room types); some found rooms spacious and modern furniture.
Amenities
1
Slightly negative: limited mentions beyond basics; complaints about tiny shower cubicles and bathroom issues; otherwise standard amenities for the hotel tier.
Value for Money
1
Generally positive: multiple guests said the hotel offers good value and is affordable for its price, though a few felt they did not receive what they paid for.
Food and Beverage
1
Mixed but slightly positive: iftar buffet repeatedly praised (variety, taste, value); suhoor received criticism in at least one review.
Overall Experience
1
Mixed overall: many exceptional experiences and repeat-booking intentions, but some severe negative stays (hygiene, wrong rooms) leading to strong dissatisfaction for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 07:49

Property Description

Central Location
Castle Hotel is conveniently situated in the heart of Al Madinah, just a short distance from major attractions including Quba Mosque and King Fahad Garden.

Comfortable Accommodation
Guests can enjoy well-appointed, air-conditioned rooms equipped with modern amenities such as flat-screen TVs, minibars, and private bathrooms, ensuring a comfortable stay.

Exceptional Service
Our dedicated multilingual staff at the 24-hour front desk are always available to assist you, making sure your experience at Castle Hotel is nothing short of perfect.

To book your stay at Castle Hotel and experience luxury in the heart of Al Madinah, visit our website or contact us directly.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
MOHAMED • couple • sa
9
Pros:

كل حاجة فى الفندق ممتازة جدا جدا النظافة التعامل من قبل الموظفين الهدوء قريب جدا من الحرم الاطلالة كانت رائعة
المطعم نظيف جدا والاكل رائع
اعطيه 10 نجوم والله يستحقها بجدارة

Cons:

لا شئ

2026-03-15 • via Nuitee
S
Syed • extended_group • sa
7
2026-03-14 • via Nuitee
L
Lucky • couple • us
1
Unpleasant experience! Will never ever book again !
Pros:

Nothing at all ! We didn’t get what we paid for at all !

Cons:

Room was two small not what we paid for ! Had an extra bed although we made sure we didn’t want ! We paid for masjid al nabawi view we didn’t get it ! They told us someone else took our room ! The bathroom smell like sewage and didn’t work properly there was stains on the bedsheets ! Completely disgusting!

2026-03-14 • via Nuitee
S
Sofia • couple • sa
9
Exceptionally good. Best for price
Pros:

Everything except bathroom is very small. Reception lady rana was very helpful and nice.

Cons:

Bathroom and there was no extension for phone room service available for housekeeping

2026-03-14 • via Nuitee
ساره • couple • sa
10
Pros:

المكان جدا نظيف وقريب من الحرم والموظفين خدومين جدا واشكر الاستاذه رنا البلوي كانت سريعه بالدخول مانتظرت وانا جايه قبل الاستلام وجدا متعاووونه وتعاملها راقى جدا

2026-03-14 • via Nuitee
M
Mohamed • extended_group • eg
9
Exceptional stay exceeded my expectations.
Pros:

Exceptional stay.
Very polite staff and very helpful.
Check-in process was very easy and fast.
All staff was great, but special thanks for mr/ m.asif was very helpful manager and doing great work.
Very clean rooms and modern furniture
Good value for money.
Close to masjid nabawi for men gates.
Iftar buffet was wonderful with good variety and very tasty food was amazing.
Suhoor wasnt good enough honestly.

Cons:

Alittle bit far from women pray gates .
Otherwise everything was amazing

2026-03-14 • via Nuitee
A
Abdulrahman • couple • kw
10
الموقع جيد جداً لكن النظافه ليست بالمستوى المطلوب
Pros:

الموقع ممتاز

Cons:

النظافه جيده لكن ليس بالمستوى المطلوب

2026-03-14 • via Nuitee
S
Shah • extended_group • us
10
Comftable
Pros:

It was fine and shine eve thing was fine

2026-03-14 • via Nuitee
Y
Yoga Dwi • extended_group • id
8
5 mins walk from Prophet Mosque
Pros:

The room is spacious and the bed is comfortable

Cons:

No

2026-03-14 • via Nuitee
N
Nuruddeen • couple • ng
9
2026-03-14 • via Nuitee
U
umsaud • couple • sa
1
لا اكرر التجربة
Pros:

لا شي

Cons:

الفندق حجزت غرفتين سرير مزودج وسريرين
وعطوني غرفتين من غرف الجاليات كل غرفة 4 سراير اعوذ بالله حتى الشكل يجيب الهم
وقلت ليه تغيرون وانا حجزي واضح قالت الموظفة انتي تاخرتي
بالله هذا عذر تعطوني غرف من مزاجكم وكانت الموظفة متعاونة بس مابيدها حل وهذا خطأ فادح بحقي وانا حجزي واضح
كنسلت الحجوزات وحرجت من الفندق

2026-03-14 • via Nuitee
M
Mohamed • couple • eg
10
Exceptional stay.
Pros:

Exceptional satay although 2 stars hotel , but exceeded my expectation.
Very polite and helpful staff in all areas.
Special thanks for mr. M.Asif he is doing great work and help all guests very well.
Food for iftar was delecious and good value and nice variety everyday.
Well organized,new furniture
Thanks for everything . And sure will back again.

Cons:

Hotel is little bit far from women pray gates.

2026-03-14 • via Nuitee
F
Farina • couple • gb
10
Everything was spot on , hardly 3/4 mins walk From Haram
Pros:

Everything spot on

Cons:

Nothing

2026-03-14 • via Nuitee
F
Farina • couple • gb
10
Very comfortable stay , 3/4 min walk from haram , I will defo stay In This Hotel Again Insha Allah
Pros:

Everything

Cons:

Nothing

2026-03-14 • via Nuitee
L
luqman • extended_group • sa
1
2026-03-13 • via Nuitee
خلود • couple • sa
1
رائحه الحمام فطيس تسبب حساسيه الصدر لا تصلح للسكن الآدمي
Pros:

الاطلاله

Cons:

رائحه دوره وسبق سكنت وحذرتهم من الرائحه لدرجه اخذت علاج للتحسس

2026-03-13 • via Nuitee
F
Farah • couple • gb
5
Pros:

Close to Haram

Cons:

Shower cubicle very small

2026-03-13 • via Nuitee
M
Mohammed • couple • sa
8
2026-03-13 • via Nuitee
A
Anfal • couple • kw
1
موظف الاستقبال علي سلوكه سيء
2026-03-13 • via Nuitee
S
SALAHEDDINE • solo_traveller • ma
1
Arnaque pour moi
Pros:

Emplacement

Cons:

Bcp de choses

2026-03-13 • via Nuitee