Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Prime location
Cons:
Cleanliness issues
Room condition inconsistencies

Categories

Cleanliness
7.58
Some reviews mentioned cleanliness concerns.
Service
9.05
Staff were friendly and extremely helpful, providing excellent service.
Location
9.09
Great location in the heart of the city with stunning views.
Room Quality
7.54
Some rooms were reported as cramped or in bad condition.
Amenities
8.57
Amenities such as freshly renovated rooms and good breakfast options.
Value for Money
8.53
Considered good value for the price with a range of room options.
Food and Beverage
9.08
Breakfast has a good variety and received positive mentions.
Overall Experience
8.55
Overall experience was satisfactory with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:43

Property Description

Modern Rooms with Amenities
The rooms at Almaty Hotel are designed in a modern style and come equipped with all the necessary amenities such as a minibar, flat-screen TV, and fridge for a comfortable stay.

Diverse Dining Options
Indulge in a culinary journey at the Grand Zina restaurant offering a variety of European, Italian, and Japanese cuisine. Afterward, unwind with a refreshing cocktail at the bar, perfect for relaxing after a long day of exploring the city.

Convenient Location and Services
Located in the heart of Almaty city, Almaty Hotel provides easy access to popular attractions like the Kazakh State Academic Theatre of Opera and Ballet and Ascension Cathedral. With a 24-hour reception, sauna, massage service, and free Wi-Fi, guests can enjoy a seamless and relaxing stay. Book now for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for KZT 12,000 per person per night when using an existing bed.
    People 7 years old and over stay for KZT 11,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs KZT 500 per hour.

Location

Guest Reviews

8.5
Based on 1758 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 8.55
M
mehmet • extended_group • tr
10
2026-07-25 • via Nuitee
Избасаров • solo_traveller • kz
9
2026-07-23 • via Nuitee
R
Raiymbek • couple • be
10
Pros:

Отличное местоположение, хорошие современные номера.

2026-07-22 • via Nuitee
M
manoj kumar • couple • in
6
Good Location for Shor stay
Pros:

Room size and Bathroom Placement was a bit awkward with bathroom opening right inside the room

Cons:

Rooms Size and amenities

2026-07-22 • via Nuitee
A
Augustinus • extended_group • nl
9
Comfortabel hotel op goede locatie
Pros:

Ruime kamer
Nieuw en netjes
Goed ontbijt
Ligging in het midden van de stad

Cons:

Kamer voor 3 personen had badtextiel voor 2. Dit werd echter wel opgelost na vragen.

2026-07-17 • via Nuitee
M
Maryam • solo_traveller • kz
1
Cons:

Бара в номере не было
Обменика нет
Валюту не принимают за оплату номера
Каспий банкомата нету
Так себе уровень для других стран

2026-07-17 • via Nuitee
U
Ulbala • couple • kz
10
2026-07-17 • via Nuitee
Мухамеджан • solo_traveller • kz
1
Cons:

Персонал совсем глупый!

2026-07-17 • via Nuitee
Y
Yasser • solo_traveller • ma
7
2026-07-17 • via Nuitee
G
Galiya • couple • kz
10
2026-07-16 • via Nuitee
R
Rafael • couple • uz
10
2026-07-13 • via Nuitee
T
Tim • solo_traveller • ch
9
Pros:

overall very decent !

Cons:

all good 👍

2026-07-11 • via Nuitee
O
OSAMU • extended_group • jp
9
The good location. The good breakfast.
Pros:

The best location. In surriunding area, you can find subway station, supermarket 24hours operating and many restaurants. Breakfast contents are good. In veranda outside, we could enjoy mountain views.

Cons:

The corners in shower cabin are not clean. You can't go the friend's room freely in case the friend stays in different floors. The elecator accepts only the floor as its destination, where you stay.

2026-07-11 • via Nuitee
S
Sazakhanov • family_with_children • kz
9
Pros:

Завтрак отличный

Cons:

кровать не большая

2026-07-11 • via Nuitee
Тілек • extended_group • kz
2
2026-07-10 • via Nuitee
Z
zhuming • extended_group • cn
8
2026-07-09 • via Nuitee
M
MADIYAR • solo_traveller • kz
10
2026-07-09 • via Nuitee
M
Matthew • solo_traveller • gb
1
2026-07-06 • via Nuitee
R
Roman • solo_traveller • kz
9
2026-07-06 • via Nuitee
I
Igor • solo_traveller • by
8
Modern hotel conveniently located in the middle and f the city life
Pros:

Location, the ópera theater and mountains view from the room. Modern clean comfortable room.

Cons:

The breakfast was just ordinary. No juices at all, just kompot and cold karkade.

2026-07-05 • via Nuitee