Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Prime location
Cons:
Cleanliness issues
Room condition inconsistencies

Categories

Cleanliness
7.58
Some reviews mentioned cleanliness concerns.
Service
9.05
Staff were friendly and extremely helpful, providing excellent service.
Location
9.09
Great location in the heart of the city with stunning views.
Room Quality
7.54
Some rooms were reported as cramped or in bad condition.
Amenities
8.57
Amenities such as freshly renovated rooms and good breakfast options.
Value for Money
8.53
Considered good value for the price with a range of room options.
Food and Beverage
9.08
Breakfast has a good variety and received positive mentions.
Overall Experience
8.55
Overall experience was satisfactory with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:43

Property Description

Modern Rooms with Amenities
The rooms at Almaty Hotel are designed in a modern style and come equipped with all the necessary amenities such as a minibar, flat-screen TV, and fridge for a comfortable stay.

Diverse Dining Options
Indulge in a culinary journey at the Grand Zina restaurant offering a variety of European, Italian, and Japanese cuisine. Afterward, unwind with a refreshing cocktail at the bar, perfect for relaxing after a long day of exploring the city.

Convenient Location and Services
Located in the heart of Almaty city, Almaty Hotel provides easy access to popular attractions like the Kazakh State Academic Theatre of Opera and Ballet and Ascension Cathedral. With a 24-hour reception, sauna, massage service, and free Wi-Fi, guests can enjoy a seamless and relaxing stay. Book now for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for KZT 12,000 per person per night when using an existing bed.
    People 7 years old and over stay for KZT 11,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs KZT 500 per hour.

Location

Guest Reviews

8.5
Based on 1738 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 8.55
E
Ekaterina • solo_traveller • kg
10
2026-06-19 • via Nuitee
A
Ashish Allen • family_with_children • ae
7
Three star hotel
Pros:

Decent 3 star hotel

2026-06-19 • via Nuitee
K
KATARZYNA • solo_traveller • pl
8
2026-06-18 • via Nuitee
K
KATARZYNA • solo_traveller • pl
8
Dobre miejsce na krótki pobyt w mieście
Pros:

Świetna lokalizacja, bardzo dobre śniadania, miły i komoetentny personel

Cons:

Hotel aż prosi się o odświeżenie

2026-06-18 • via Nuitee
G
Giliola • solo_traveller • it
8
Ottimo ma staff reception poco reattivo
Pros:

Tutto tranne il personale

Cons:

Nulla tranne il personale

2026-06-17 • via Nuitee
G
Giliola • solo_traveller • it
8
Ottimo, struttura top, personale da rivedere!
Pros:

Ristoratore, camere, location

Cons:

Personale poco disponibile e lento

2026-06-17 • via Nuitee
G
Giliola • solo_traveller • it
10
Buon soggetto
Pros:

Tutto

Cons:

Personale poco professionale e molto disinteressato

2026-06-14 • via Nuitee
S
SERGEI • solo_traveller • ru
10
2026-06-13 • via Nuitee
F
Fatih • solo_traveller • tr
10
Pros:

Konum odalar

2026-06-11 • via Nuitee
V
Venera • solo_traveller • ru
10
2026-06-11 • via Nuitee
A
Aleksei • solo_traveller • kz
10
Pros:

Место расположение, завтраки, вежливость персонала.

2026-06-09 • via Nuitee
Жомарт • family_with_children • kz
10
2026-06-09 • via Nuitee
A
Ayatullah • couple • af
8
It was great stay
Pros:

Clean & nice staff

Cons:

N/A

2026-06-06 • via Nuitee
J
jiaxin • couple • cn
1
非常差，不会再入住了
Pros:

设施很好

Cons:

前台服务非常差劲

2026-06-04 • via Nuitee
A
Andrei • solo_traveller • ru
9
Отношение прекрасное. Спасибо
Pros:

Все, кроме завтрака

Cons:

Завтрак бедноват

2026-06-04 • via Nuitee
T
Timur • couple • kz
7
2026-06-03 • via Nuitee
K
Karkyn • extended_group • kz
8
2026-06-02 • via Nuitee
M
Mohd UAE • solo_traveller • ae
7
Pros:

Location
Big rooms
Quite area
View to mountain

Cons:

-

2026-06-01 • via Nuitee
G
Gumarova • solo_traveller • kz
9
Pros:

Very good location , good breakfast and clean room.

Cons:

The view from the window and it's not clear how to regulate the hot water in the shower (always hot water)

2026-06-01 • via Nuitee
J
Jumaboyev • solo_traveller • uz
10
Pros:

Очень хорошо отель чистый очень хороший локация

2026-05-31 • via Nuitee