Steens Hotel Alster City

Hotels
6.4 (895 reviews)
Holzdamm 43 , Hamburg , de

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Children allowed

Facilities

Parking
Non-smoking rooms
Room service
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Coffee Shop on site
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Room cleanliness issues
Poor amenities

Categories

Cleanliness
5.18
Multiple mentions of dirtiness in rooms.
Service
8.15
Staff friendly and helpful, but issues with check-in process.
Location
8.69
Consistently praised for its excellent location.
Room Quality
5.64
Mentioned bad condition of rooms and lack of amenities.
Amenities
5.17
Lack of 24-hour reception and no breakfast options.
Value for Money
6.63
Price reasonable for the area, but expect less.
Food and Beverage
5.18
No breakfast available; lacks food options.
Overall Experience
6.55
Mixed feelings; some positives but significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:00

Property Description

Convenient Location at Hamburg Main Station

Modern and Comfortable Rooms
The bright rooms at Steens Hotel are designed for your comfort and convenience. Each room is equipped with a minibar, a TV, and an en-suite bathroom with a hairdryer, ensuring a pleasant stay during your visit to Hamburg.

Vibrant Surroundings and Attractions
Experience the vibrant atmosphere surrounding Steens Hotel, with numerous shops, cafes, bars, and restaurants just a stone's throw away. Explore the Old Town and take a leisurely stroll to the picturesque Alster Lake. Don't forget to visit the nearby house where Hans Albers, a famous personality, was born.

Book your stay at Steens Hotel now to enjoy a perfect blend of comfort, convenience, and local attractions.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 29 per day.

Location

Guest Reviews

6.4
Based on 895 reviews
Cleanliness: 5.18
Service: 8.15
Location: 8.69
Room Quality: 5.64
Amenities: 5.17
Value for Money: 6.63
Food and Beverage: 5.18
Overall Experience: 6.55
K
Koskinen • solo_traveller • fi
5
Pros:

Asemalta oli tosi lyhyt matka. Sopii yhden yön majoitukseen.

Cons:

Kadulta kuului kovs melu

2026-05-30 • via Nuitee
N
Neslihan • family_with_children • tr
5
Pros:

Konumu iyiydi

Cons:

Oda büyük ama çok pisti her yerde örümcekler vardı

2026-05-30 • via Nuitee
S
suliman • solo_traveller • no
1
Pros:

Location

Cons:

Everything

2026-05-29 • via Nuitee
M
Marcus • solo_traveller • de
2
Pros:

La zona

Cons:

Falta bidet, básico

2026-05-27 • via Nuitee
M
MARIA INES • solo_traveller • fr
8
Good location, weird check-in
Pros:

Is close enough to the central station
Rooms have everything you need for a short stay, bed comfortable, no noise
There is wifi as well

Cons:

The reception works weirdly.
We arrived around 11 am and it was closed, no one in the reception. In the door there is a paper with contact numbers and we had to call them. At the end it was the cleaning lady who opened the door for us.
We could leave our luggage but there was no one
Reception opens at 13h00 it seems

2026-05-26 • via Nuitee
H
Haidari • solo_traveller • af
10
2026-05-26 • via Nuitee
T
Tamas • family_with_children • hu
3
Kényelmetlen a használat.
Pros:

A pályaudvar közelében, jó helyen van a szállás.

Cons:

Közös WC egy emelettel feljebb, közös zuhany egy emelettel lejjebb, nincs mosdókagyló a szobában. Direkt a szoba mellett van a recepció, mosogatóval és vízforralóval felszerelve, de ezt tilos használni. Személyzet nincs. A sötétítő függöny részben le van szakadva.

2026-05-25 • via Nuitee
S
Sandra • solo_traveller • de
7
Wochenend- Trip
Pros:

Die Lage und der Preis.

Cons:

Zustand des Badezimmers. Einige Dinge defekt.
Unter anderem ein Bett.

2026-05-25 • via Nuitee
D
Daniel Thieme • solo_traveller • de
10
2026-05-22 • via Nuitee
D
Dagmar • solo_traveller • de
6
Für eine Nacht ok
Pros:

Lage in der Nähe des Bahnhofs, trotzdem nicht "Bahnhofsviertel"
Bett war weich und bequem

Cons:

Unpersönliches Check-in über Telefon und Schlüsselboxen
Preis/Leistung
Das Haus ist in die Jahre gekommen
Kein Frühstück

2026-05-21 • via Nuitee
A
Aziza • solo_traveller • ma
1
Worst horrible health hazard
Pros:

Nothing

Cons:

MOLD
NO ELEVATOR
NO STAFF

2026-05-18 • via Nuitee
C
Christina • couple • de
6
Insgesamt ok
Pros:

Sehr gut gelegen; freundliches Personal

Cons:

Preis-Leistung an diesem Wochenende unpassend

2026-05-17 • via Nuitee
M
Monika • extended_group • ua
10
2026-05-14 • via Nuitee
B
Bostan Ali • extended_group • se
2
2026-05-10 • via Nuitee
I
Ian • solo_traveller • gb
7
Tiny but adequate room on top floor. No lift.
Pros:

Location

Cons:

Had to phone for access at 1930

2026-05-08 • via Nuitee
C
Colin • solo_traveller • ie
7
Clean and basic in a great location
Pros:

Great location - near the train station.
Friendly staff at check in.
Room was basic, but clean. Can't complain.

Cons:

The pillow was terrible.
No lift - not great for older guests.
No major flaws though.

2026-05-07 • via Nuitee
D
Dinora • family_with_children • gt
10
Pros:

La ubicación excelente, check in fácil de hacer y las instalaciones cómodas

Cons:

Nada

2026-05-06 • via Nuitee
M
Manuela • extended_group • de
4
2026-05-06 • via Nuitee
A
Andreas • solo_traveller • de
7
Pros:

Nah am Hbf. Sehr praktisch.

Cons:

Wir waren am Vormittag bereits am Jotel. War etwas umstöndlich, das Gepäck im Hotel abzustellen. Hat dann aber auch geklappt.

2026-05-05 • via Nuitee
S
Silver8787 • solo_traveller • bg
9
Good place to stay near the centre
Pros:

Amazing location, nice staff at reception, clean room and bathroom. Towels are changed everyday.

Cons:

There was a TV in the room, but not a single channel available to watch any television.

2026-05-04 • via Nuitee