Bob W Stockholm Södermalm

Küçük mutfagı olmasına karşın mutfak lavabosu olsa daha iyi olabilirdi

I was staying in a windowless room with a poor ventilation. Once I arrived, I found a room with a high humidity level and stuffy air. I contacted the online service around 16:00 more or less; however, they could not reach the local team even though it was office hours. I had to spend a night in a poorly-ventilated windowless room. The ventilation/air conditioner panel was not functional. My demand to change the room was rejected. The next day the fixed the ventilation, I assume someone entered my room because after coming back I found plaster pieces on the floor, which they cleaned the next day. The shower curtain was not the cleanest.

The lockers are of limited number and all of them were occupied. Needed to leave my luggage at the train station after the check-out.

Der Lärm (von der Lüftung und anderen Reisenden)

The kitchenette area could use a small stove.

Too small and there was no staff at all, I wasn’t expecting that

La dimensione ridotta della camera e soprattutto la doccia a pavimento, non essendoci un “limite” l’acqua allagava sempre il bagno

Windowless, foreign hair on towel, wrong welcome card

Douche ruimte heel krap

- Not being able to sleep can ruin your entire trip.
- Nobody answers the phone, and the messaging system is apparently only for automated messages.
- Calling it “AI” they use in their chat system is quite a stretch. It has very little to do with intelligence — even Copilot seems considerably smarter.
I specifically requested and was assured a quiet room, yet I was placed right next to the laundry room. The washing machines were clearly audible in my room, while the dryer was extremely loud, almost tractor-like. Guests were using it during the night, and there was also significant noise from the pipes.
I had raised my concerns by message, but nobody responded. After I left, I was told I could have been given another room had they known. Unfortunately, polite apologies afterwards, similar to the standard responses to other reviews, don't really help.

The room is advertised as an Original Studio - Kitchenette 18m2 but never did we imagine that it would be less that 170cm wide! It bore NO resemblance to any of the photos and was actually quite awkward getting in and out of the double bed and getting to the window which was behind the bed head. With the kitchenette equipment and and the table and chairs along one wall, it left very little room to manoevre around each other. I daresay if there was only one person in the room it would be fine. However if getting in and out of bed could be an issue for you, be very careful when booking this place. We do not have any mobility issues but it was still difficult.

I tried to discuss this with Bob W but all communication is online which I'm sure works well if there is no issues, but sometimes it is good just to speak to someone. I felt the entire time that I was just being fobbed off by a chatbot. I was told that all the information was on the listing, which it was, but as NONE of the photos indicate that this is one possible layout, I don't think it was unreasonable of us to be disappointed.