Hotel Boutique TerraNova

Hotels
9.3 (374 reviews)
C/ 3 sur entre 6 sur y 8 sur, Mza 713 Lt 05 Fraccionamiento La Veleta , Tulum , mx

Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Garden
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Clean and spacious rooms
Cons:
Distance from beach
Some amenities could improve

Categories

Cleanliness
9.44
All reviews highlighted cleanliness positively.
Service
9.91
Consistently mentioned as friendly and helpful staff.
Location
9.45
Most reviews noted great location for exploration.
Room Quality
9.4
Rooms described as spacious and well-equipped.
Amenities
8.93
Basic amenities mentioned, potentially lacking some personal touches.
Value for Money
8.89
Most reviews suggest good value given location and services.
Food and Beverage
8.44
Mention of nearby breakfast options, but no specific hotel dining reviews.
Overall Experience
9.91
General sentiment reflects a very positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:52

Property Description

Luxurious Accommodation with Pool View
Indulge in a luxurious stay at Hotel Boutique TerraNova in Tulum, offering air-conditioned rooms with pool views, free WiFi, and a balcony for a relaxing garden view.

Outdoor Swimming Pool and Garden Terrace
Relax by the outdoor swimming pool or unwind in the garden terrace, perfect for enjoying the serene surroundings and soaking up the sun.

Convenient Amenities and Services
Enjoy free private parking, a bar, and cycling opportunities in the La Veleta district. Plus, take advantage of car hire services and a paid airport shuttle for a hassle-free stay.

Book now for an unforgettable experience at Hotel Boutique TerraNova in Tulum!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

9.3
Based on 374 reviews
Cleanliness: 9.44
Service: 9.91
Location: 9.45
Room Quality: 9.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 8.44
Overall Experience: 9.91
K
Kevin solo_traveller de
9
Top
Pros:

Ich hatte einen großartigen Aufenthalt im TerraNova und würde jederzeit wiederkommen. Besonders hervorheben möchte ich das Team: Nai, Franco und Carlos waren während meines gesamten Aufenthalts unglaublich freundlich, hilfsbereit und aufmerksam. Sie haben sich immer Zeit genommen, Fragen zu beantworten, und mir viele tolle Empfehlungen für Restaurants, Aktivitäten und lokale Geheimtipps gegeben. Dadurch konnte ich Tulum viel authentischer erleben.
Die Lage ist ebenfalls hervorragend. In wenigen Minuten zu Fuß erreicht man eine große Auswahl an Restaurants, Cafés und Frühstückslokalen, sodass man jederzeit zahlreiche Möglichkeiten hat.
Die Zimmer sind komfortabel und sauber, die Atmosphäre ist entspannt und familiär. Wer eine persönliche Unterkunft mit einem außergewöhnlich herzlichen Team sucht, ist hier genau richtig.

2026-07-08 via Nuitee
S
Sabe Travels extended_group fr
10
Pros:

Personnel de qualité ! Nai & Franco sont super accessibles via whatsapp et sur site.
L'hébergement est un havre de paix avec la petite jungle de l'entrée jusqu'à la piscine.
La chambre loft est vraiment pépite.
Merci Franco pour toutes les recommandations !
Eau à volonté dans des bouteilles en verre ! On reçoit un message whatsaap pour savoir si le ménage est nécessaire. Top pour éviter de changer les draps et serviettes pour rien !

2026-07-07 via Nuitee
A
Adrien solo_traveller be
10
Pros:

Tout était parfait rien a redire

2026-07-02 via Nuitee
C
Christophe couple lu
10
Immediately book again if I will ever stay in Tulum again.
Pros:

Everything was perfect. Super friendly staff. Great location,

Cons:

Nothing

2026-06-29 via Nuitee
L
Lady Jhoanna couple co
9
Pros:

Limpio, tranquilo , el personal muy amables, volveria para un próximo viaje

2026-06-29 via Nuitee
L
Lia solo_traveller se
9
Best value for money in Tulum with the best staff
Pros:

Very well located close to multiple cafe, shops and restaurants. The hotel boutique is in a quiet street so you can enjoy being close to the neighborhood while staying in a quiet and clean place.
And the staff were the best part, very kind, helpful and gave us all the best recommendations for activities to do during our stay. Recommend +++ and would come back here if I ever go back to Tulum.

Cons:

Nothing, it was perfect!

2026-06-27 via Nuitee
M
Marco couple it
9
Ottimo soggiorno a Tulum
Pros:

Staff molto disponibile e simpatico, un grazie speciale a Franco;
Struttura accogliente, il corridoio interno è molto suggestivo;
La posizione è buona, nel quartiere sono presenti molti locali e si trova a solo 10/15 minuti dal centro e dalla zona degli hotel.

Cons:

Risulta un po’ faticoso portare le valigie alle stanze ai piani superiori per via degli scalini molto piccoli, ma in caso di bisogno lo staff si rende disponibile ad aiutare.

2026-06-25 via Nuitee
T
Turtle Trotter solo_traveller us
7
all basic need at a reasonable price
Pros:

simple & clean , a few blocks to shop/cafe, but around corner in a quiet block.

Cons:

toilet was not flushing well. had to flush twice. Wish ice cubes are available. when I needed, no one was at the counter/bar, so not sure if they offer. The stairs to the rooms on second floor are super narrow. do not recommend to someone who has challenge on balance.

2026-06-24 via Nuitee
C
Claire solo_traveller nz
10
Stunningly amazing
Pros:

Quiet and safe, nice chilled vibes and the staff are great especially Franco he is so lovely and helpful very close to La vela cafes and shops.

2026-06-17 via Nuitee
E
edith fernanda solo_traveller mx
10
PERFECTO!!!
Pros:

TODO! Este lugar simplemente es perfecto, esta en un vecindario super completo, céntrico, las instalaciones son muy bonitas, el personal en especifico franco siempre dispuesto a ayudar y brindar recomendaciones, muy accesible y amable siempre al pendiente de la estancia. Lo recomiendo al 100%

Cons:

Todo muy bien!

2026-06-15 via Nuitee
J
Jessica couple ie
10
2026-06-10 via Nuitee
S
Simon couple de
9
Wir kommen gern wieder
Pros:

Sauber
Ruhig gelegen und trotzdem tolle Möglichkeit den Vibe von La Veleta mitzuerleben
Kleine Oase mit schönen Pool
Super hilfsbereiter Service

2026-06-06 via Nuitee
A
Anh couple gb
10
2026-06-05 via Nuitee
T
Therese couple ch
8
2026-06-04 via Nuitee
L
Linde couple be
7
2026-06-01 via Nuitee
I
ines couple es
10
Hotel pequeño muy cuidado
Pros:

El ambiente del hotel es super agradable. Muy bien cuidado y hermoso

Cons:

La habitación tiene poca luz

2026-05-31 via Nuitee
J
Jean-Luc couple be
10
Top séjour, je recommande
Pros:

L’hôtel boutique TerraNova est top! Rien à redire sur la chambre ou la douche qui dispose de tout le nécessaire (Clim, frigo, gel douche,…)
De plus ils mettent de l’eau à disposition.
Concernant les hôtes, Carlos (si je ne me trompe pas) a été super à notre arrivée, il a pris le temps de nous donner les recommandations et tout ça dans la bonne humeur.

2026-05-28 via Nuitee
J
Johannes solo_traveller de
9
Beautiful, unique oasis
Pros:

Beautiful boutique hotel, like an oasis in the city. Spacious, clean rooms with all amenities. The team was very helpful, responded fast via WhatsApp and extremely friendly. Quiet and safe neighbourhood.

2026-05-27 via Nuitee
V
Vik solo_traveller gb
10
Pros:

Loved our stay in Terranova in La Veleta. This is so close to great bars and restaurants, felt everything was at our doorstep!

The manager Rafa and his staff especially Franco were so kind and helpful. We were in touch with them even before we arrived and Rafa helped us through our random queries. He also helped us book taxis to and from the airport (and also to Cancun); and organised a day tour to Chicinitza, cenote and La valladolid.

We also went to a Ceneto club (Vesica) for a day from here which was only a few minutes taxi ride away and explored the local food scene in the evening. We spent 3 days here and felt it was a great introduction to Tulum before we left for a beachside stay. Overall, it was an affordable great stay, with no hidden charges so highly recommended if you are going to stay in La Veleta.

2026-05-26 via Nuitee
A
Agathe couple fr
10
Nous avons apprécié la compagnie du chat Frida à la piscine et les cocktails étaient excellents, de plus nous avons pu p
Pros:

Très bel environnement, la chambre et la piscine sont incroyables.

2026-05-26 via Nuitee